Andrews Institute Rehabilitation - Baptist Manor

10095 Hillview Dr, Pensacola, FL 32514, USA

Category:	Rehabilitation Center
Address:	10095 Hillview Dr, Pensacola, FL 32514, USA
Phone:	+1 850-479-4000
Site:	theandrewsinstitute.com
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 1

Reviews 6

Kris Kirchgessner

This was a terrible experience for our family, most especially our dad. I dont live nearby, so I had to trust that what they say they do....they do. They sell you hard on how great their facilty is and the care and services they provide. I spoke on the phone, my sister visited the facility in person. When my dad came here for rehab he was supposed to have an air bed, it didnt arrive till day 9 of his stay. Excuses and apologies were made, but that doesnt change the fact that it was overlooked. Consequently he ended up with an unstageable bed sore. Nursing staff seem to have a complete disconnect between shifts. When I came to town, our dad, who was having known swallowing issues and was under orders for NO straws, was constantly brought meds and a cup of water with a straw....each shift! Pills were to be crushed....they were not. I asked, do you all not read his chart??!! Took me over 24 hours to get the hand sanitizer refilled. Each morning I arrived, his hearing aids were not put in, his teeth had not been brushed ...or even prepared for him so he could do it. I had to write up and post a large poster board over his bed detailing the care and needs of our dad because CNAs and nursing staff seem to have no idea each shift change. No one seemed to care. Even when I brought my concerns to Assistant Director of Nursing....things didnt change. He ended up leaving this place via ambulance to Big Baptist. This stay seemed to be the beginning of his end. Im heart broken and so full of regret that he was sent to Arcadia and in good conscience could never recommend this facility.

A Private User

My Wife and I just returned from Baptist Manor Pensacola after 10 visits over the last week ( June 2011 ). This is a really great nursing home and we were impressed with their professional care and highly qualified staff. The cleanliness was top notch, safety considerations were obvious, food was better than you would expect, and we left there feeling that our loved one was in very good hands. Its not fun placing a loved one in a nursing home but this one deserves the highest rating. ( Sorry "Poor Care" you probably misspelled their address explaining the apparent loss of your information. I doubt they would have hired someone like you anyhow. ).

Laura Krieger

Nobody likes to enter the nursing home but this was the best that we had hoped 4. It is clean comfortable and staff is patient and helpful. The admitting process was easy because of all the help from the staff. I highly recommend this place. This place is not perfect but it is the best that it can be from everyone involved

Lori Carl

Great experience! The staff is caring and compassionate. They treated mom like they would their own mom. The place was clean and everyone was friendly. With the staff we had I would highly recommend AIRBM to anyone..

monte mccullough

I am sure this place in fine unless Gina Ugo is your loved ones nurse.

Lynette Bishop

Good