Locicero Medical Group

Reviews 3

LO

Lola Brooks

6 years ago, I was a big fan of Locicero Medical Group. I like the "all inclusive" concept; doctors office, GYN, weight management, dermatology, lab, imaging center, ect. I was a fan of their use of technology and the way they had a relationship with Memorial Hospital that is located next door for anything that was needed, but could not be provided in office. Now, I am sad to say that I am very disappointed in the changes that have been made. Since I have been going to Locicero Medical, I have only laid eyes on Karen Locicero 3 times. One time was in the office 5 years ago, and the other 2 times were when I was admitted to Memorial Hospital, and she HAD to see me as she was doing her morning rounds.All the other times that I have had appointments, for sickness or otherwise, it has been with a nurse practitioner.This is in no way to degrade their profession, but for once, when I pay for a visit to the doctors office, I would like to see a DOCTOR. During my last visit in December 2014, I complained of abdominal pains and requested lab work. This was the most IMPERSONAL exam I have ever seen. They never touched me... period. The triage nurse (for lack of a better name) placed a clamp on my finger and made a comment about my oxygen being low, pointed a laser thermometer to my temple, and used an automatic blood pressure machine on my wrist. When I say the nurse practitioner, I was told to sit on the table (fully dressed) and she asked me to point at where it hurt, and describe the pain. She never laid a finger on me to try to better identify the issue. She prescribed a refill of my standard meds, along with some lab work and my annual mammogram. I got the lab work and the mammogram, and the results were sent to their office. It is now Feb 2015, and I had to call their office to try to get the results. I was told by the office that they will mail me the results, and if I had any questions, I could call back and set an appointment. To say the least, that is an extremely poor way to handle patients. I am perplexed as to why they did not follow-up with me regarding the results or at least send them without me having to call. I wounder if anyone has even reviewed the results. I seriously doubt it. Do they get the results, and just stick them in your file without proper review? But since they have been expanding, this is the normal course of business for LMG. It has turned into an hands off, non-compassionate, medical mill. I am not sure if he is still there, but Dr. Jose Rodriguez was a GYN that was practicing at LMG. He is a fine doctor and excellent surgeon and I hope that these negative reviews do not impact his practice. He still has the compassion that is required to care for his patients. I have sent several people to LMG back when it was a good option. I will no longer recommend LMG.

GI

Gina Davis

I usually never write reviews, but felt this time is was necessary. My overall experience with this practice has been horrible. I am in healthcare myself and can not belive how poorly this office is run. They promote themselves on being a huge practice with multiple specialty physicians, an onsite lab, a pharmacy, ect. I honestly think this is their problem. They do not seem to know how to handle all this in one place. First off, you will wait a very long time to be seen. It usually takes 45-75 minutes past appt time to be called back!! That has been everytime Ive gone (I have been going to this practice for 2 years now). Also, they do not know how to use their phones. It says if you know extension to dial it, they have no such thing. No extensions! Anytime I call, I wait on hold for 10 minutes just to have someone pick up and say can you please hold. I saw a specialty MD there who ordered an exam for me. I was told theyd call me to schedule. That did not happen. I then called myself days later to scedhule. I was then told the person who schedules procedures was on vacation and theyd have to call me back when they returned. Seriously, there isnt someone whose covering and knows how to do this?! Did someone call me back...1 1/2 weeks later! Then I got the run a round that is was scheudled, then I got a call it wasnt, then again it was, then I was called and told it was never sent to my insurance company to get approval. Now its been 4 WEEKS since I saw doctor and its in the hands of insurance company. Forget it. I canceled the whole thing. The amount of stress (which is not good for my condtion may I mention) that I have had to deal with trying to schedule this exam that the doctor ordered is not right. The office should be taking care of all of this, not the patient! I should just be told where and when I need to be for exam. I have spoke to so many different people on this matter, its crazy. I have tried going higher up to managment to place a complaint. No such luck. They wont put me through to the director of the office to leave a voicemail (they say he only has a cell and I cant have that) and wont give me his email either. They assure me that they will leave a message with him to get back to me. NEVER received call from him. Wow did I just vent, but honestly I DO NOT recommend this practice. Very poor service!! I plan to change my primary MD (that I actually did like seeing for the past 2 years) and specialty I was seeing there immedialty. This was the last straw. Just wanted to save someone else the hassle. Hope this helps! ;-)

RO

Robert Sanchez

The most pitiful office staff I have ever dealt with. For my wife to be without medication for over a month which is her primary medicine which she has been on for a long time and the office has not responded to the 3 request from the pharmacy is unethical, bad faith medical handling and just absurd. When we contacted Pam, who is the pharmacist in the office, she informed she only got one message out of the three which I had previously left for her. When I questioned about the other 2 messages I had left, she remained quiet with no response. Also, my wife and I have contacted the office and left a message with Xavier to have Dr. Kramer contact us, however the message mysteriously was missing. This is unprofessional and bad faith business practices as a medical provider which is not living up to the standards of providing the level of code of ethics as a licensed professional. Charlie the office manager is a joke, and very immature for when I called on behalf of my wife which has requested on numerous occasions to have Dr. Kramer contact her, she failed to do what her duties require her to do and that is take the message and get it over to the Doctor. All she kept repeating is that my wife needed to set an appointment to see Dr. Kramer and I repeatedly informed her that my wife had an appointment next week and still wanted Dr. Kramer to contact my wife. I got so frustrated that I informed Charlie that she was a waste of my time and disconnected the call. Dr. Kramer is a great Doctor and my wife has confidence in her medical knowledge, However, the breach of duty by LoCicero Medical Group has now caused us to search out another Doctor that has a staff that is concerned for their patients and fulfills their code of ethics in providing the medical service that they are required to do. I see this office staff creating an exposure for legal issues under professional liability. I wonder how the medical board and professional licensing would consider the above lack of actions. As a licensed by the State of Florida, and a Commercial Liability Specialist with knowledge of 7 different State laws, I feel that what this office staff is doing is Illegal and acting in Bad Faith!!! This is pure malpractice handling which is clearly defined as is professional negligence by act or omission by a health care provider in which the treatment provided falls below the accepted standard of practice in the medical community and causes injury or death to the patient, with most cases involving medical error. Just so wrong of this office.