Eye Express

215 1st St N, Winter Haven, FL 33881, USA

Category:	Eye Care Center
Address:	215 1st St N, Winter Haven, FL 33881, USA
Phone:	+1 863-299-8908
Site:	eyeexpress.com
Rating:	2.7
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM Closed Closed

Location

Photos 1

Reviews 20

chris barlow

DO NOT USE THIS PLACE .. they do not have a refund policy in place. We ordered a pair of Oakley sunglasses and and after a month they could not get the order right and they never called us back to answer any of our questions so we went in and asked for a refund. There is no real policy for refunds and it has to be done through the corporate offices. So they had our 500$ for over a month and we had to wait another week for someone in corporate to come back from vacation to issue a refund. I would understand if we used insurance to purchase the glasses and received the glasses but in our case we never received the glasses and we paid cash and did not use insurance for this order. Bad Bad business considering they are a retail establishment. Keeping 500 from a person in the real world is a felony but I guess not in their world.

Joy Scott

They are rude and very disrespectful, especially if you have a type of Medicaid insurance... I caught them up in a lie saying that I had to be pre-approved for my appointment... Called StayWell to see if that was true because it was an emergency, found out they were lying... I placed the StayWell rep on speakerphone to speak to the person who told me I had to wait on StayWell to pre-approve my appointment, got in same day when they realized I was not the one to try to tell anything... I will NEVER EVER GO BACK AGAIN!!! OPTICAL OUTLETS IS WAY BETTER, kind, friendly, have automatic insurance coverage on their glasses, LIFESAVER!!! I SO LOVE THEM!!!

Joyzel Guadalupe

Worst experience Ive ever had . This is worst than walmart. If I had to choice of not even giving a star i would. My appointment is at 3, they told me to come early, which i did I arrived at 2:15pm. Is now 3:45pm.and still not seen by anyone . All the tech just worried about what they are going to eat, one of them worried about starting a new job upstairs and theres about 6 open rooms but yet Im still waiting to go into an exam room. I dont recommend this place . I had no choice because is the closet one to home but definitely for the future will make.out the trip to Orlando for my regular optometrist

A. Santamaria

I have been a patient at Eye Express since 2007, and had always believed I had received great service. During my most recent visit, however, I was rudely rushed by the doctor during the entire exam, who asked me to "stop blinking so much". Additionally, I recently discovered--independently--that I have an eye condition that every doctor here failed to inform me of. The staff should at least be courteous to its customers for the relatively expensive price it charges for its services, and more importantly, it should relay information to their patients--regardless of their demographics.

Heather Taylor

My first time using Eye Express was a bad experience. It was overly crowded, I had a long wait time, and I felt insignificant. A year later, the experience couldnt be better. They were busy, but not overbooked. It took less than 45 minutes from the time I walked through the door til I had contacts in my eyes. The doctor and technician who fit my contacts were both friendly, professional and very knowledgeable. The receptionist was very sweet and had a smile on her face. I will certainly use them again and hopefully next time I will bump this review up to 5 stars.

David Nichols

this is the second and last time i will go there. i felt like i was not treated right. the lady found out how much my insurance would pay and ran it to the max. and i still had to pay for classes that are 100% covered. The first time was much better. i told her the same has this one, i want a pair with minimal out of pocket.. she was great, this time all see did.different person then first visit, was look at insurance did not respect my whishes at all. i fell like i was ripped off..

V Park

They do not return phone calls. I had sunglasses ship to me and no one call to give me tracking number. I have been calling to have them put in a ups claim and no help. I left a message for Vicki twice and no call back. It seem to me once eye express make their sale, they dont care about you anymore. I am very disappointed and will never deal with this company again

Heather Fairfax

Eye Express is where I most recently went for exams, contacts and glasses. The staff was friendly. Only complaint is that it seems to always be super busy. They have decent selection of eyewear, and the person that assisted me with my contacts was very helpful. Overall good experience, just bring your patience for the wait.

Denise Bigansky

Eye Express Rocks ! I loved it here ! It`s an eye experience from the door, to the desk, to the doctor. to my wow fashion stylist Jimmy, who definitely takes care of you and has you looking Hot, in your new lenses and frames! Optician Mr. Robert Wood is the best ! I would definitely recommend this place!

Julien Daigle

Not only did I have my appointment rescheduled twice, it took 3 weeks to get my new glasses and they werent even what I ordered. I was supposed to have anti-reflective coating on the lenses but only one lense had the coating while the other didnt so I had to wait even longer. Terrible overall experience!

Natalie Neff

The eyeglasses department is super nice and the stylists are so sweet and helpful but the front desk is so rude especially when you call with simple questions. In business where customers are spending upwards of $200 on glasses anything less than exceptional customer service is unacceptable!

Miguel Silio

Parking was a little tough to find however, I came in there signed in and got taken care of within 30 minutes. Very helpful staff and took care of repairing my sunglasses and even cleaning them at no charge. I was impressed. I would recommend. Thanks to the staff.

Marri Wagner

They are very nice, to include the front desk. They work to get you the best possible deal they can. Ive never had a problem and have been going there for 4 years now. Good place for a quick exam and glasses/contacts.

A Private User

Horrible service, people were rude. was not able to get glasses i wanted because out of stock. DONT GO HERE. I would have gladly gone to Optical outlet or some other place to not waste my time.

Mit Patel

If the glasses arent ready then why dont they call. We cant read your mind unless you call to say your glasses will be ready at this time

Jeff Castleberry

I have been a customer for many years, the Doctors are outstanding and the staff is very helpful.

Glenda Hartman

Great service, very friendly... now shown as My Eye Doctor

Jason Lee

I went against the reviews and tried this... Mistake.

Jennifer Torres

I love it here! Ive been here for years always great!

yan Perez

Horrible service