Medlock Bridge Animal Hospital

Reviews 6

A

A Private User

DONT LISTEN TO THE NEGATIVE COMMENTS...THEY ARE INSANE!!!! I have to say that I absolutely LOVE THIS HOSPITAL. I have never met more caring, compationate people for animals. Dr. Colson and her assistant Natalie saved my cats life. I showed up, standing in the lobby in tears when they were about to close and they took my kitty in and did whatever it took to save my kitty (named Boss) that night. Boss chest was soaked from his own saliva, wasnt eating or drinking, body temperature was extremely low and he could not even walk because he was so sick. Not only did they treat my kitty but gave me very thorough instructions on how to care for him at home. My kitty woke up the next day purring for the first time in a long time and his coat was soft and healty again; no more saliva and body temp rised dramatically. The care and concern that Dr. Colson and Natalie showed my kitty is an example of what Veterniarian Medicine stands for. Too many Vets are in it for the money, but Dr. Colson and Natalie made me believe that there truly are good people out there who help for the right reasons. They brought back a belief that there are still good people in this world who do good things. Thank you Dr. Colson and Natalie...you truly are wonderful and are an example to be followed! P.S., I think the kitties roaming the office are great and makes the office warm, freindly and personalized rather than the cold environment you feel in other offices. That makes me trust you that much more. You have convinced me that you believe in what you do!!!

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PA

Patricia OMalley

I lived down the block from these guys until I moved away 13 years ago and had been pleased with their service overall. At that time they also offered boarding for dogs and I used them one weekend. When I picked up my two Westies on Monday they were covered with urine. I had paid to have them groomed when I dropped them off that Friday. When I took them out to the parking lot my dogs made a beeline to a patch of grass and proceeded to defecate at least three different times. They were in distress from not defecating all weekend. Since they were housebroken my guess was that no one took them out of their crate all weekend and they held it for three days until I picked them up. They also caught some intestinal bug because they spent the rest of the week having major issues. I returned to the vet and complained about the service they had provided and while they apologized and treated the dogs for the intestinal issue at no cost I vowed to never return. I asked for a return of the grooming fee I had paid and got some resistance since the groomer was a subcontractor but I said it wasnt fair to the groomer or my dogs for the lack of care my dogs received over the weekend. I told the vet to refund me the grooming fee and to pay the groomer out of their till. They finally agreed. I recently moved back to this area and decided to not use them as my vet because of that negative experience. Unless there has been a turnaround in ownership or protocol for boarding I will not bring my animals back there.

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ME

Melissa Udelhofen

This morning we woke up with our dog having a little bit of a health concern. After freaking out, as we are new to the area and have yet to establish with a Vet, we made a call to this clinic. From the moment I spoke to someone on the phone to the moment we got in the car to leave, we experienced nothing but excellent service. The woman I spoke to on the phone, I believe her name was Noel, patiently listened as I freaked out and explained what was going on with our dog, she let us know that they were taking walk-ins until noon (their hours on a Saturday), and they would be happy to see our fur baby, just to bring her in. We made our way over, and they were quick in getting her in. Brittney took the information on what was going on, and took Mitzi (our fur baby) to get weighed. While Mitzi was reluctant to go, when she came back she she was at ease. They explained what was going on, and a few minutes later the doctor came in and explained things in further detail. Checking out, they were having issues with their printer, and the woman there offered to mail us the receipt. After we left, as we were getting in the car, she came running after us because it happened to print. This is an A+ clinic with A+ staff, and we are happy to say that we are planning to stick with this clinic for the long term because of the great care that they provided today. Thank you staff of Medlock Bridge Animal Hospital! You are the best! (Even Mitzi agrees)

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Liz Smith

My father in law brought my dog here to have him groomed. He is 79 years old and hard of hearing. My dog is currently under vet care at another vet, but he just wanted to have him groomed. There was a miscommunication between him and the receptionist and they ended up giving my dog shots that were not authorized, shots that he just had in April and an expensive office visit in addition to grooming him. They are on a very fixed income and when I called to discuss the misunderstanding with the office manager, instead of apologizing for the misunderstanding, Rachel Slone (office manager) told me that I needed to have a better grip on what my in-laws were doing with my dog and that maybe we should look into care for my father in law because he didnt understand the receptionist. First of all, no need to get personal. Second of all, if a new dog is brought in for grooming (or in their case, they thought care), isnt the first step to scan the dog for a micro chip or get old vet records before performing service? He is both micro chipped AND has a vet tag on his collar. Do not take your dog here, they are rude, not thorough and give your pet unecessary care just for an extra buck.

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KA

Katherine Woo

We brought our dog here about two months ago to be groomed. When we came to pick her up, we were shocked to see that she had been cut with scissors and ended up with a huge gash. The vet glued the wound, which re-opened a few days later. No precautions were taken (ie. no cone was given to us to prevent our dog from licking her wound). Subsequently, the wound failed to heal properly. We made another trip to the Medlock Bridge Animal Hospital and requested a cone ourselves, which allowed her wound to heal. After being in such extensive pain, our dog had stopped eating for the duration of the injury. Obviously very concerned, we brought her back to the vet. The vet stated that she had kidney failure. A hand-written piece of paper was returned to us asking us to consider humane euthanasia. Medlock Bridge Animal Hospital did not provide the proper quality of care throughout this whole ordeal. We did not expect for our dog to be given back to us in such a condition from a simple grooming. All in all, I definitely would not recommend this place to anyone.

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A

A Private User

Most of us pet parents would agree we are pretty protective of our 4-legged babies, so finding a great vet is a daunting task in a city as large as Atlanta. Medlock Bridge Animal Hospital has met all of our demands, plus exceeded our expectations with service and quality. In addition to spending the time it takes to go over everything with you about your pet while in the clinic, they have a service where you can speak with the vets after hours in an emergency...which is extremely rare to find vets that are willing to offer that level of service these days so that should tell you how these doctors go above and beyond - they truly care about your pets and their health and well-being. Great place, highly recommended!

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