Arlington Heights Dentist - Definite Dental Solutions

Reviews 10

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Anna Park

I will never go back to this dental office again. The doctors and hygienist are great, but Joanne the receptionist is rude and unprofessional. Ive been going here for a bit over a year now and this is not the first time I felt this way. Ive kept quiet, but today was just too much. There were a couple times where Ive felt that I was being overcharged. So, I did question them and they did indeed make a mistake on their end. We had the same issue again today. I explained that I do not understand why I am being charged this amount as I was quoted a different amount before and I just wanted an explanation. Im not just going to hand them my money. Joanne as the manager should try to explain. She doesnt. She doesnt even try listening. She went back to her office and slammed the door on me, not once, but twice. Her attitude is horrid. I wasnt being rude or angry. I was being a civilized person. I expect to be treated the same way. It was not right for her to treat me that way. She wouldnt transfer the phone call to the doctors voicemail. Instead, she forwarded the call to the police dept. For what? Unfortunately, I now have to change doctors. I absolutely refuse to go back to an office that treats their patients this way. Like I said, its just not right. I will make sure I make a formal complaint to whoever I can in regard to their service and charges.

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Kristi Streff

Unfortunately, after having cleanings done there, I felt like they were trying to make as much money off me as possible. Granted it had been a while since I had a cleaning, I ended up paying a lot out of pocket for a deep cleaning....totally understandable. However, after I had a deep cleaning, they would not allow me to come back to get my regular 6 month cleaning that was covered under my insurance. They said I had to come back for a 3 month appt to get checked and would have to pay $150 for the check up. (My husband would have to as well). They did say they would discount it to $100. They discounted everything, it didnt feel right. I explained that after the initial cleanings, we just didnt have the funds to do the 3 month check up and would just like to do our standard 6 month cleanings due to cost. They would not budge. There customer service was just terrible. The only good thing about the dental office was the hygenist Cindy...who tried to help us. She ended up getting yelled at for it. This place just lost business from a family of 5.

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brittany banks

Honestly, my family has a tendency to dental hop. Im amazed to say weve been visiting Definite Dental Solutions for going on 4 years now! This place is awesome. I have 2 kids, 5 & 10 who absolutely love the dentist.... love it! My son literally asked me on our way to our last appointment, "Mom, why dont people like going to the dentist... I just dont understand it"<---- this is no joke. The entire team is amazing. I had a scheduled appointment on a Monday, which Grace called me to confirm and also to let me know Cindy was overbooked and wouldnt be able to preform my service. She said that I can be seen by another hygienist... but she knows I love me my Cindy, so we rescheduled for that Wednesday with ease. The facility is super clean, state of the art technology and just amazing, down to earth staff. I would highly recommend anyone here. :-)

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Meg T

Ive been visiting this office almost since it opened. It is close to my work and its easy to pop in and out. Ive had cavities filled, numerous cleanings and consultations for a bad wisdom tooth. My experiences have been nothing by positive. Dr. Thind takes the time to listen and communicate before, during and after the appointment. Cindy is probably the best dental hygienist Ive ever worked with - always positive and upbeat. At every visit, she makes sure to not just do the cleaning but also to monitor any latent issues that are getting better/worse and need a consult with the doctor (which is how the wisdom tooth issue came to light). Overall, a very warm and caring place with excellent service.

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Cristian Ochoa

This is a very nice office the people are friendly and caring. They are very honest with you and tell you the work that you need to have done on your teeth and explain why it must be done. During my hygienist visit I was told that I needed a deep cleaning because a normal cleaning wouldn’t suffice the level of care I needed to take care of my teeth, due to the deep pockets in my gums. The front desk was also very kind and attentive, the manager worked out a very generous treatment plan and payment plan for me. I was recommended to this office by my mother, she’s been going there for over a year, and I would recommended it to anyone else as well.

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Jeanine Solis

I have been a patient of Dr. Thind & Cindy the hygienist for years. I have a big fear of going to the dentist. Dr. Thind and Cindy have calmed my fears. They explain everything in detail, are patient and understanding and will spend extra time to assure that I am comfortable. The front desk (JoAnne) is friendly and goes out of their way to assist in billing my dental insurance. Its because of them I have my cleanings every 6 months and have avoided costly dental bills. I highly recommend this office for all your dental needs.

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Emina Husic

Cindy the hygienist is amazing! Too bad their front desk lady is awful, Joanne refused to specify how much my root canal was going to cost saying she was "too busy" and wouldnt be able to do it until the day before my appointment... From the moment she answered the phone you could hear the tone in her voice after I asked her how she is. That is really no way to treat clients. I had quite a few appointments scheduled and went ahead and canceled all of them. They will be loosing quite a few clients thanks to Joanne.

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Daniel Velasco

I Highly recommend coming to Definite Dental Solutions for all your Dental needs. What they did for me is just short of a miracle. I can now smile again without being embarrassed about the way I look, everyone there is very nice and friendly and make you feel at home. For the first time in my life I look forward going to the dentist, so do yourself a big favor and go to definite Dental Solutions you will not regret it!

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G S

I am getting work done by Doctor Thind, very nice and professional, Cindy the hygienist is very nice and helpfull, i will bring all my family to this place for their dental needs and recomend to friends, place is ver clean, staff is super nice and when i have a question i can allways call them. I went to this dentist for a second opinion, i am saving lots of money for the work i need, good experience

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Aleksandra Gunko

It is the worst facilities I have ever visited. First of all they did deep cleaning instead of regular cleaning. Charged me a lot of money, and next morning I had cold sore all over my lips. Save your money and health dont go there. Also, they have tendency to leave a voice mail for your appointment not to make sure that you got it and charge you 50 dollars.

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