VCA McCormick Ranch Animal Hospital and Pet Care Center

Reviews 10

KR

Kristen Mozaffari

The front desk staff was really nice and friendly. Good atmosphere. Fun collection of pet-related Star Wars stuff for sale (to benefit charity). We brought in our 4-month old puppy for his first visit to the vet. The vet herself was okay. Unfortunately, we did not have a good experience with the techs. The first one tried to "upsell" us on everything, but thats pretty normal. However, when she tried to help give him his first dose of antibiotics, she approached him with the syringe-looking thing and tried to just shove it in his mouth. He growled at her. (Not to make an excuse, but hed recently gotten a shot.) Maybe she was having a bad day, idk, but she was a bit aggressive and got angry, even though his growl was not threatening (well, I didnt think so, but maybe she did). She took off her stethoscope and tossed it onto the counter. She said that we "cant let him do that". She picked him up and tried to push the syringe in his mouth again. When he growled again, she called to another tech and said, "I need you to deal with this" and walked out of the room. The second tech was much more patient with him. She talked soothingly, wasnt aggressive, and it went just fine. No growling. However, perhaps due to the other techs obvious frustration, she then proceeded to lecture us that we need to take him more places and expose him to more people. She said it "wont be cute" if he growls when he gets older. Im not under any illusions. I agree he shouldnt growl at anyone (were working on it), but hes a young puppy, and he was scared. Im pretty sure thats a normal response. The way we were talked to was pretty condescending, which was completely unnecessary. They made assumptions and judgments about us without even bothering to ask us any questions. (We take him EVERYWHERE, and he loves the attention from everyone. He also lives with three cats and has had several play dates with other dogs.) I dont care how cute their office decor is or how nice their front staff is. If your job is to deal with animals, you should be patient, especially if the animal is young and most especially if its their first time to the vet, so they arent terrified of the place. And hey, this is just a suggestion, but you probably shouldnt insult your guests. The experience left us with a pretty negative first impression of the place. Not sure well be going back.

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Storie Simpson

This is by far the best vet Ive ever gone to and Ive been to vets all over they valley from New River to Tempe and Mesa. The staff is super sweet and caring, they went above and beyond to make more my little kitty was well taken care of. He needed a bit of emergency surgery for a blocked ui track and they were more than happy to accommodate. They presented us with a break down of the costs and the ability to apply for a credit option if we didnt have the funds right away. (Didnt pass - I have terrible credit from student loans) so they let us know which things on the list we didnt have to get. Once I left my kitty in their good care I received a call that they were able to remove the obstruction without surgery! This was great news! They asked if I would like to continue with the blood and urine tests before they started them and charged me for it, I thought this was a great way to handle the situation in case we didnt have the necessary funds! Since I did I decided it would be good idea anyway to make sure my fur baby is healthy! They ran some fluids through him at no extra cost and even clipped his nails!! They rommended some diet changes to help prevent this from happening in the future. I wish I could give this place ten stars! Dr. Sundi Ashenfelter and the tech that also helped us ( wish I could remember her name!) were truly amazing and I highly recommend her and all other vets at this office!

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Patricia Pecora

I just moved to AZ with my two miniature Yorkies. My Enzo, became very ill with bright green diarrhea, It was very scary and I had not yet found employment so my funds were tight. They gave me lots of options on treatment, not to mention, a new "patient" complimentary check up for both of them. The place was very clean, staff was patient with me, (using several credit cards for payment) prices were in sync with I was accustomed to paying. Bernadette, who was the Doctors assistant, even helped me carry both babies back to my hot car and helped me strap them into their car seats. But the kicker was Dr Ashefelder, she called me first thing in the morning on the following day to give me the good news on my Enzo. I was so pleased with all the attention. I will continue to go to them. Thank you staff!!!

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A Private User

I recently took my dog to this animal clinic for a vacination. I had inquired as to the charges before hand and was told a certain amount. When I went to pay the bill, I discovered that I was being charge $4.99 for "biohazard Waste Mgmt". When I asked what this was for, I was told it was for spraying and wiping down the table that the dog stood on when he was getting his injection. Seems a bit much for some clorox/water spray which one would think is part of their overhead. Nothing was said to me up front about this charge nor was there any sign notifying you at the desk that such a charge was applicable. I paid it, but would never go back to this animal clinic again.

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Makenzie Everts

They were just great. Our kitty cut her foot on some broken glass and they got us in right away with 5 minutes notice. The front desk girl was so sweet and so was the vet tech. No wait at all and they got our kitty taken care of quickly and didnt charge for the exam because it was our first time in. Just a great expierence from the first call to checking out! Will definitley be coming here from now on!!

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Cherokee Hollingworth

Just recently picked up our dog from boarding. After getting our dog home, had open wound on his leg and leg was swollen. We had additional $400.00 in vet bill. Mccormick should have noticed at bath, also made it right. No follow up, no care, no more of my families business. Go somewhere else.

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JO

Joady Shapiro

Excellent staff and professional Doctors. Dr. Ashenfelter has been caring for our dogs for over four years..All the doctors have seen all of our dogs and trust me we KNOW dogs...Dawn and staff make us feel safe..We are grateful we found VCA McCormick as our trusted place for our babies

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Jim Barnett

Have been coming here for 19 years and have trusted the health of three generations of our dogs to VCA McCormick Ranch. The staff is always caring and professional. We have also boarded our dogs here when necessary and they have always been treated very well.

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Jerri Degner

Dr Sundi Ashenfelter is amazing with our senior dog and our newly rescued pup, who was sick when we got him. I was there all the time and the whole staff was great. Now theyre both happy and healthy thanks to VCA. Ill never take them anywhere else.

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CA

Cathy Mast

The staff is so friendly and helpful. Dr. Sundi Ashenfelter is a skilled vet and very personable. She has given me what I believe is the best advice for both my dogs and my cat. I will stay at VCA for all my pet health needs.

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