South Mountain Pet Care

Reviews 6

MA

Matt Hansen

Our two dogs have had very few medical issues over the years, but one of our dogs recently acquired an allergy which we had been trying to figure out. He had always been a little more itchy than others of his breed, but earlier this year, it got bad. His face was getting scabbed up, and one ear tip was cut open, and we couldnt get it to heal. We were trying all kinds of homemade concoctions, but with out success. His face was looking pretty rough, so we finally broke down and decided to take him into Dr. Pew. The diagnosis was allergies, which then led to a staff infection as well as a yeast infection. Our poor guy was in rough shape. Luckily, Dr. Pew was able to get him on the right medications right away, and he went from our poor pup who wouldnt eat, to a happy, hungry, normal Ridgeback. This change was almost instant. We also have the allergies under control as a result. Two weeks later, the same dog developed a lump in his upper right gum by his fourth premolar. Dr. Pew told us it was a dried up infection, and just needed to be cut out. We thought it might be an abcess tooth, so we went to another doctor who specializes in teeth work for dogs. We booked the surgery, our dog went in, came out, the tumor-like flesh was sent to the pathology lab, and the results came back showing that it was a dried up infection exactly like Dr. Pew had told us. Our other dog has had a couple of small growths on his skin, so we decided to take him into Dr. Pew just to be safe. Dr. Pew took one look at them and said, "they are warts. You can remove them, but if you do, you risk having the warts come back in groups on other parts of the body. Sometimes worse." We decided to wait on the warts, but we trust Dr. Pew, and I would not be ashamed to promote him any day of the week.

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CA

Carol Marvin

This is the worst pet clinic I have ever been to. I took my pet into the Orem office that is associated with their Draper office. My pet stayed one full night at the Orem location and then was transported to this location to undergo a surgery which was said to be that same day at 9:00am. My pet was unable to void or have a bowel movement and was also very dehydrated. They hooked him up to an IV for two whole days, which during this time he did not urinate. The surgery did not happen later that day because they had "other emergencies". My pets kidneys began to back up and he went into kidney failure and we were forced to put him to sleep. My whole family was very upset and did not want to pay our bill which we felt was fare. We then had to argue with staff members for 2 hours and were told many different stories about what had "actually happened". We were able to get the bill reduced to 50% off which during this time they kept our dead pet in the back office. It was complete negligence on the part of the staff. The staff took on way too many animals that day and my pet was ignored. We were told by Dr. Pew that our pet would be fine and that the surgery was very simple. WELL DR PEW WAS WRONG. I would tell anyone thinking of going to this clinic to RUN! STAY AWAY!

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John McCall

I have been a long time customer of Carl Pew at both of offices. A couple of years ago Lucy took a tumble off a terrace and nearly bled to death. The emergency clinic we initially took her to got her fluid level up via an IV but could not figure out why she didnt snap out of it. We then took her the next day to Carl and he correctly diagnosed her massive blood loss, lungs partially filled, and possible rupture of her diaphragm. She was well taken care of and is healed from that incident. We have three bullies and we always insist on Carl Pew being the vet. I wonder about other reviewers and their account of what happened, as you might mine. I know of his fame with ear cropping. If he had made a diagnosis, after so many thousands of operations, I would bank on it. If you had doubts, get a second opinion. Lucy is nearing 12 years old, and Carl Pew will be our primary counsel on her senior issues. It is an emotional time bringing your beloved family member in for care, and judgements are not necessarily objective. Finally, we cannot double blind a vet. Another vets diagnosis might have arrived at the same conclusion, there is no reboot when it comes to life.

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Amanda Grace Call

Hands-down, the rudest doctor I have ever come into contact with. We took our 6-month-old German Shepherd in, to get his ears taped (to help them stand). First of all, the nurse tried to take his temperature (what dog likes a thermometer in their butthole?) and gave up, saying: "well just pretend I took his temperature). You better hope my dog is not sick, or Im kicking ass. Second of all, the doctor felt my dogs ears for 2 seconds, and claimed they were never going to stand up, because he is older than 20 weeks old. Um, I have been around German Shepherds my entire life. There is not a set time, it depends solely on their teething process. My husband nicely responded: "Really? Because weve been told that youre supposed to tape them after theyre done teething. Weve been informed that 8 months is when it starts to become too late" (by every German Shepherd specialist ever). He then responded, VERY RUDELY, "WELL, DOCTOR GOOGLE DOESNT KNOW EVERYTHING, NOW DOES HE?" My husband is a Police Officer. He deals with very rude and inconsiderate people, on a daily basis. But this was unacceptable.

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Amy Jones

It has been many years since we had a puppy/dog so finding a new vet can be stressful. I saw a mix of reviews and actually had a heard a few negatives from my neighbors about this not being the most compassionate place for owners so was a tad nervous but decided to give it a shot as I already had my appointment booked, luckily this was not my experience at all. I thought the front desk, the assistants and the vet were great. One negative is that I had a hard time getting a hold of them on the phone but did email and got a very detailed response and even a follow up from Hannah who was very professional and very helpful. She recommended their newer doctor Dr. Kolbaba. He was delightful. He was running behind and still seemed very at ease to answer all of my ridiculous puppy questions and also was so sweet to take the time to bond with my sweet Piper to make her feel comfortable for her shots. I dont have experience with the other doctors and will probably just stick with Dr. Kolbaba but I had a great first experience.

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Jackie Vurik

I recently switched to this vet and my dogs first appointment was to get spayed. My dog is my only baby and I was terrified. The day I made the appointment and again a few days before surgery I called the office to ask some questions. I was reassured about the surgery and they spent as much time as possible explaining everything. I was not rushed at all on any calls or when I dropped her off. I even took one of her favorite toys since she had to spend the night and the vet called me to tell me she did great and stated she had her toy and was sleeping. The girls here and the vets are fantastic. I could not be happier. Pricing is about average with other vets but they appear to be more thorough then I have seen. The office is cleaner then a normal doctors office. And their operating tables and kennels are heated so your animal is comfortable. Best experience I have ever had with a vet.

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