Sandy Animal Clinic

Reviews 3

A

A Hortin

All vets have their own methods of treatments. Dr. Edmonds and Dr. Morrissey at Sandy Animal Clinic may use methods that could cost you more money, and make your pet go through more discomfort and pain then they should. First, don’t expect them to go over any services/procedures with you beforehand. Also, for your sake before paying make sure they actually performed everything you’re billed for. We took our 4-5 month old kitten in to get spayed because our first visit for our other cat, 1 year prior, was pleasant. Getting an estimate on the procedure/ services being done was a waste of our time, and may be a waste of your time because they obviously don’t reference it. They “forgot” to give her the de-wormer we were billed for, they performed an unnecessary epidural without asking/notifying us, and didn’t give her the antibiotic shot we had specifically requested, nor did they tell us it wasn’t administered. When we went in to pick up our kitten we noticed her back was shaved. It wasn’t until then we were told she had an epidural, thus getting stuck with the expense. We asked the technician why a small kitten would need the general anesthetic, an epidural, and the shot for extended pain relief (alternative option to oral pain medication). She stumbled over her words a moment, and never gave a clear answer. This was very frustrating because the epidural was not necessary; resulting in a small kitten being pumped full of 3 different pain medications in a short period of time, and leaving us with an outrageous bill. This proved to me that their compassion and concern for the animals comes second to money. As for her suture they chose to use staples, which I wasn’t thrilled about. A few days after being home we noticed one of her staples looked like it was coming loose and another one was too tight and began ripping a hole in her belly, causing the poor little girl more pain. (We were keeping her from jumping/playing and kept her environment very clean.) Personally, I do not agree with Dr. Edmonds method of using rigid staples in the soft skin of a kitten. I’m sure staples are easier and quicker to apply then stiches, but I have never seen as much irritation and damaged caused by stiches. By the next day we noticed there was drainage coming from the suture. Unfortunately we had to take her back to Dr. Morrissey. She took her in the back to clean the suture and remove one staple that was falling out, and remove the one that was ripping a hole in her belly. The technician then came in to tell us there was a little bit of infection and proceeded to bill us $40.00 for an antibiotic shot. We were confused since we initially asked for her to have the shot. We told the technician we asked for it to be done during our first visit, and she told us they decided not to do it. Why we were never told, I don’t know. After explaining to the technician that we weren’t going to pay for something that should have already been done; she eventually got the charges waived. I appreciate them for doing this very much, although it should have been avoided completely. Needless to say, I refuse to take my business to Sandy Animal Clinic and hope that other pet owners are aware that the main objective at this clinic is money, not the animal’s well-being.

PA

Paul Poyfair

Two years ago we relocated to Draper, UT from Texas. We brought with us our dog who had adopted us about 8 years ago. At the time she came to us she had some terrible leg and shoulder injuries and we nursed her back to health with the help of our Vet in Chandler, TX. The Vet estimated the adopted Strays age to be about 5 or 6 years old. At the time that we acquired her we also had a very old black lab mix female who was probably on the last year or two of her life.as she was 13 years old. The Black Lab had begun to have incontinence problems and the vet gave her an Estrogen shot to slow it down which in fact it did until she passed away about a year later. Last year the adopted stray (a mixed breed with some Yellow Lab and Doberman physical characteristics) began to have her own incontinence problems and our new Vet from Lone Peak Animal Hospital in Draper prescribed Estrogen pills for her. At first they were working fine but eventually they topped being effective. I asked the vet for an Estrogen shot for her and the Vet said that she didnt have it and couldnt do it. I then called around and found that most all of the Vet Offices in Draper did not have it . So I looked at Vet Clinics in other towns and the Sandy Animal Clinic said they did have it and that I should bring her in. The Office person had put be on hold to personally check with the Vet and returned to the phone to confirm that they in fact had them and could administer the injection. A caller from the office who contacted me the day before the appointment reaffirmed that they could give her an Estrogen injection. We scheduled the appointment, I rearranged my appointments and other conflicts on my schedule. a few days later I loaded up my dog and took her to the Sandy Clinic... they had me fill out forms, and they weighed the dog again (I had just had her go through a series of injections and an overall physical) took her temperature, and then told us to weight for the Vet. About 10 minutes later the Vet inters the room, sits down and informs me that they dont do injections and that the only thing that they could and would do was offer the same pills that she had been taking. I told them that they had pretty much lied to us and messed up our schedule for a week and led us along to get us in their clinic . I then grabbed the leash and let the dog back to the car and drove away. Bottom line is that I was very dissatisfied. I felt that I was lied to in order to try and capture a new patient. I would never take any of my pets to this facility again and would caution anyone thinking of doing so to make absolutely certain that they are willing to do what they promise and at a price that they promise. All in all it was a very bad experience.

PA

Pamela Dew

They sold me a half used bottle of medicine! A week ago I would have given this clinic a good ratting. Ive been with them for decades, through three dogs, even after they built their new building and raised the rates considably. A month or two ago, I took my dog in to be groomed and reevaluate his medication. The doctor recommend a "staph spray" to treat the staph infection in his groin. They forgot to sell me the spray that day. A few weeks later, I called to get the medication, went back in, and after a bit of hassle, paid for a small spray bottle with instructions to use it on the infected area three times a day for two weeks. When I applied it, I noticed the bottle seemed only about half full, and I wondered if I had enough to finish the treatment. I didnt. So when I ran out of it after six days, I called them, expecting to hear, "Oh, sorry about that, come in and we will refill the prescription so you can complete the dogs treatment." That is not what the office person said. This is what I got from her: 1. I had used the spray wrong and wasted it on unaffected areas (I did exactly what was prescribed, and rather stingefully at that). 2. Since I had noticed the bottle was not full when I started treatment, it was my responsibility to take it back right away. This would provide proof the bottle was not full in the first place (How?). Since the bottle was now empty (after six days in a two week treatment), I had no proof. (Huh? What else could they think I was using it for? And why were they not responsible for filling the prescription correctly to begin with?). 3. To get the rest of the medication and continue treatment, I had to make an appointment for the dog to be reexamined. (Thats an extra fifty bucks). 4. I was told to speak to the office manager. (Who was not there and didnt call me back). Aqt that point, I had no choice but to stop treatment. I knew I probably would have to start it all over again. So I went in and complained to this same person who only repeated what she said on the phone. She was loud mouthed to me, so I was loud back to her. She told me to lower my voice. In the end I told her I was finding another vet. Thats when she told me to "get out." I did, never to return. I should have demanded a refund on the medication, but didnt. Intetestinly enough, another customer was there picking up her dog. She had paid in advance for six of her dogs treatments to get one free. They charged her for the "free" one. I doubt she was happy either. Sandy Animal Clinic is not honest with their customers. I would not recommend you go there for services.