Alta Veterinary Hospital

Reviews 7

A

A Private User

As a very compassionate animal lover, I was excited to move up from an assistant to a technician at a new clinic. I started at Alta Veterinary and within my first day working there, I saw such animal cruelty and neglect mostly at the hands of Dr. Whitely, that I knew I couldnt stay. I needed the job and I needed the income so I decided to stay while looking for another position elsewhere. I made it my goal to make do everything in my power to help the animals there who were being so mistreated. For Example, we had a little Cocker Spaniel who had a total ear canal ablation along with about 200 stitches all the way around his ear. When he was waking up after surgery, he bagan to whimper. Dr. Whitely told him to "SHUT UP!" The little guy continued to whimper and again Dr. Whitely yelled "SHUT UP!!!!" When the dog continued to whimper in pain, instead of the common protocol of giving a pain reliever, Dr. Whitely ( I swear to this on my mothers grave), He hauled off and hit the dog across the ear that he just had the surgery on. I almost fell over. I knelt down and comforted the little fellow as he was now yelping and in horrible pain. Dr. Whitely left the room and went into his office and shut the door. I decided that day I couldnt work for such a cruel man. I would rather go on unemployment and struggle than to be witness to such awful abuse.

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JA

Jane Farrow

Really confused on the couple of negative reviews, they didnt even give their names. I have done business with Alta since 1981 after moving from out of state and have always found them to be very professional and concerned about the pets well being. They may not be the least expensive but by far are not the most expensive. Ive been willing to pay the higher price based on the service and care given my dogs and cat. I have found Lisa and the other techs to be very knowledgeable on care and advising estimated costing upfront. I have heard them give customers information on where to go for financial assistance when needed. They have helped me thru some tough times with my dogs having lost 4 over the last 30 years and they have been very compassionate each time. They are very involved in community items both with and without your pets. Ive found that pricing for their food items are close to the large pet chains. Yes their kennels are not the "luxury" kennels but have always been clean and yes I pay to have more time with my dog when boarding. Check out some of the kennels that charge an arm and leg and then yes those items may be included. Sorry this is wordy - keep up the good work Alta. You will always be my Vet.

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BR

Brittany Davis

I highly recommend Alta. Unfortunately, I have been in five times this year with sick cats. In January, I took my cat to a different vet before finding them and both my cat and I were very mistreated and disrespected. Honestly, I just happened to find Alta because of their online coupon and my lack of money. I instantly fell in love with Alta and my cats instantly fell in love with their doc, Kelly Huston. I will most likely never take my pets anywhere else, ever. They keep you with your animal whenever possible and always explain everything they are doing. They ALWAYS give you a breakdown of prices and discuss options with you before treatment. I usually just tell them how much money I have and they do everything they possibly can within my budget. I always feel taken care of and never leave with unanswered questions. I have become a little emotional in their office before and they always show me empathy and support. If I call them with questions between visits, they are always more than happy to help and are never annoyed. Having a sick pet is never a good thing but it comforts me to bring my babies to such genuine and honest people who truly care about my fur balls.

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CA

Carrie Clayburn

My family and I have had some very bad experiences with this clinic. My parents took one cat there that ended up dead with a misdiagnosis after being tortured. Another cat was just suppose to be given fluids and ended up dead.. My mother in law just had to put her dog down after giving her old dog Front Line from this clinic. Lisa, receptionist/owner, told her that her dog would be fine taking it even though he was old and in bad condition and he ended up paralyzed and in horrible shape after taking this medication. Lisa at the clinic would not give my mother in law the package of the med. even though she requested it to read the side effects before she gave it to her dog and stated she needed it for the other two vials... Lisa, the receptionist/owner, didnt recognize the sample bugs that my mother in law brought in but still advised her to treat her old dog with the FrontLine. It ended up that her dog didnt even have fleas, which they never bothered to tell us, we found out after the dog was dead that it was dog lice, another misdiagnosis. This dog was old and going to be gone soon, but absolutely not like this!!!

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A

A Private User

$$$$$ They are one of the most expensive vets in the valley. You do not get what you pay for - they take advantage of their clients who are in need of help for their pets. I was very inexperienced with what vets charge and so I had paid them THOUSANDS of dollars over the life of my dog. When a friend found out what I was paying, she was in complete disbelief at what Alta Vet charges. Their boarding facilities are no better than what the animals at the Humane Society have to live in and they charge extra if you want your dog let out more than 2 times a day. The vet techs are nice - the vets are uncaring. The owners (Dr. Whitely) daughter who works there - I believe her name is Lisa? - is one of the most uncaring people I have ever dealt with. She is clearly there just to make money for her papa. Go somewhere else where it is about the care of your pet and not just the MONEY!!!

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SA

Sawyer Stanfield

Can I just say that the experience that we had here was so unexceptionable. The front desk girls are the most unfriendly staff I have came across. We went to get our puppies second set of shots to find they wouldnt do them because they had their first set at 6 weeks. All other vets do the second set of shots at 10 weeks of the dog has had them at 6 weeks. After waiting 30 minutes in a hot clinic, and not clean at all, we walked out. They charge 78.00 for the shots when you can go to Willowcreek Vet for 55.00. It sounds more like they are out for money and not the true care of the animal. I guess their front staff truly shows what kind of an establishment this place is. Very sad. Also, when we made the appointment they knew the puppies had their first shots at 6 weeks and never said anything we were told when we went in.

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TR

Tracy Peterson

I adopted a cat from Sandy city shelter, for an adoption fee and sterilization fee.The sterilization had to be done at their list of veterinarian hospitals. So I chose Alta, wishing I could take it to my own favorite vet. "Healing Hearts"! Upon arrival of the appointment, I dropped off the cat and left. Not signing any authorization forms for bloodwork. Returning to pick up the cat Lisa "mean witch" said I owed $78.40. I said for what it was already prepaid, She said for bloodwork. Nobody told me prior about any blood work nor did I sign any authorization to have my cats blood drawn. My vet. does not even require blood work for a sterilization. These people are scammers!

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