|Address:||4609 E Ray Rd, Phoenix, AZ 85044, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–6PM|
I had a horrible experience with the Banfield Pet Hospital. The vet, Dr. March came in and looked at my cat for five minutes and said, "I will prescribe him antibiotics, come back in for a second appointment and we will see his progress." She did not really even look at him other than his face! She spent the other two minutes that she was in the room with me telling me to buy their Early Care Plus Plan. She had come in with another visiting doctor from Gilbert who proceeded to take my cat and bring him in the back for no reason or permission from me. They both kept cooing how cute my kitten was and most likely went to show other workers in the back. My kitten was obviously very frightened and the doctor just took him to the back where I could hear dogs barking and a lot of loud noises. The veterinary assistant apologized and said herself she was not sure why they had taken the kitten. The vet did not come back after that and it was the veterinary assistant who had to go back, retrieve my cat, and bring back the antibiotics. She did not explain how to use it at all, but spent the whole time trying to sell me their Early Care Plus Plan. I had to ask how to administer the antibiotics, how much to give him, whether I feed it to him after meals, etc. THIS IS NOT INFORMATION THAT I SHOULD HAVE TO PROD FOR. The veterinary assistant kept saying "just read the directions on the box." I understand that Banfield is in the business of trying to make money, but it is UNACCEPTABLE that an exam that costs nearly $50 is only 5 minutes long and that instructions for the medicine that is prescribed is not properly conveyed to the owner. I went home and read the directions on the box which told me in large white letters to add 14ml of water to the bottle. I followed these instructions because thats what the veterinary assistant told me to do. JUST READ THE DIRECTIONS ON THE BOX. To my dismay, I had been giving my kitten the recommended dosage for 6 days, but saw that my kittens symptoms were not improving much. I called in to ask about the antibiotics. The receptionist told me that the water actually shouldnt have been added because they had already done so and that the vet would call me back. When Dr. March called me back she was very unhelpful and kept saying, "I was not in the room when the medicine was given so I cant control what was said to you" and "She should have told you to read the label, not the box." HOW ABOUT YOU TAKE ACCOUNTABILITY FOR THE FACT THAT YOU DID NOT CARE ENOUGH TO COME INTO THE ROOM YOURSELF AND TELL ME THAT YOU HAD ALREADY ADDED THE WATER AND TO DISREGARD THE INSTRUCTIONS ON THE BOX. All Dr. March had to say was that she was going to prescribe him more antibiotics during his second check up anyways, and that she would just revisit how my kitten was doing then. Banfield was very unhelpful and although they were grossly negligent, they refused to apologize or take blame. I was very unhappy with my interactions with Dr. March and her colleagues and definitely will not my taking my kitten there for his second check up.
So I go into a slight panic when my dog got hit in the eye with a tennis ball and was still doing on and off squinting with it after 24 hours- I felt like it was probably fine, but I didnt want to risk it and just wanted a professional to look at it real quick. Normally I go to the Tempe location, but they were booked up and could only do a drop off with a five hour turn around. I called around to other locations to see if there was any way I could get an in room appointment so I could just discuss things with the doctor before they just ordered testing. Everyone was booked and was only offering drop off. Then I called this location, Marci at the front desk was an absolute sweet heart. When she heard the concern in my voice, she asked me what was going on with my "kiddo", which I appreciated because my puppy is like my child, and she made arrangements to squeeze us in even though it was last minute. When we got there, the staff was awesome and explained the testing they may decide to do, what the process is, and what side effects it may cause after the fact. After taking my puppy in the back, they brought her back with Dr. Baxley, who is just amazing. She assured me my dogs eye would be just fine, she examined it and it looked healthy, she didnt see the need to go through/pay for extensive testing. All the ladies were super sweet to me and my dog, we are definitely doing all future appointments at this location!
My cat was sick, so i took her here. They did tests and xrays for 2 days and told me there wasnt anything wrong. I had to tell them to do x-rays and look for an obstruction and tell them what to do. She vomited constantly at home and i find it hard to believe she never did at the vet all day. They were no help. They didnt seem to care she stop eating and was vomiting. All they did was suck 1500 out of me and send me home with her. I took her to another Vet who felt a mass in her rib cage right away and said she needed attention right away. I would never take my pet here again. My cat almost died because of this place!!!!! This place takes all your money and doesnt care. Wouldnt give me the xrays either to take to another vet.
Dr. Baxley and the staff at this hospital are superior to ANY Banfield in the state. They are completely competent in their skills and profession and have some if the best customer service Ive ever experienced. They truly care about your animal and they do their best to keep costs reasonable. They dont do excessive testing "just because" ao they get a bigger paycheck. Love this place and love how they treat my dog.
Dr. Baxley and the team at Banfield Ahwatukee are phenomenal. We had to make the very hard decision to put our sweet 16yr old chihuahua to sleep after her trachea collapsed. Dr. Baxley and the vet tech were SO caring and loving it made the process so much easier on our family. Thank you to Dr. Baxley and the team at Banfield Ahwatukee for being amazing humans and for loving fur babies so much!
We have all of our cats on wellness plans here. This Banfield is actually farther away than the one up on Elliott for us and we continue to frequent due to the amazing staff. Doctor Baxley is awesome and have gotten consistently good service, the vet techs all love what they do and do a great job. Thank you for all of your good work!
I took my Westie with an ear infection into see Dr. Seman. He got excellent care from her and her nurse, I got very clear instructions on how to clean his infected ear, and he has improved immensely since then. I also learned about their wellness plan, which I plan to join next week.
Been taking my dog here for years and Dr. Seman is very good with him. She does everything she can yet still understands that we have financial limits. She gives us many options and we know our pet is in good hands.