Buena Vista Optical

Reviews 5

KI

kimsy d.

I came here the other day for the first time in forever that Ive had my eyes looked at, and I can say with confidence that this is THE place to be for your eyecare needs! After telling a good friend of mine that I havent been to the eye doctor in 13 years (*tsk, tsk* *gasp* *you lazy bum*...go on, Ive heard them all), she asked me to come along and see her eye doctor at Buena Vista. Having had a not-so-relaxing experience at the local malls LensCrafters all those years ago, I say yes, because at least Ill have support if I feel uncomfortable. When we arrived at the shop, I was immediately drawn to the awning, with the cute pink polka dots. I said to myself, "Oh, thats cute!" But when I went inside, I was amazed! It didnt look anything like a sterile eyewear consultants office. It looked like a trendy boutique! Adorable mannequins with colorful wigs, fun artwork, bric-a-brac from various places, even a little kitchenette play area for kids. Knowing that a place such as this can be fun with their decor immediately put me at ease, as I am also very laid-back. The staff is very warm and welcoming, from filling out the paperwork, to examining the eyes, to picking out a cute pair of frames. Dr Sims is amazing and patient, and took the time to answer my very silly questions. He was also gentle during the eye exam; no need to dilate my eyes with those horrible drops (woo hoo!). I really appreciate that he didnt give me grief for neglecting my eye exams (unlike so many doctors and dentists out there). Diana is very knowledgeable regarding styles and what kinds of frames would work on my face. Despite my cheap $5 heart-shaped sunglasses from Five Below, I am picky about my frames. If Im going to have a necessary pair of glasses to wear for years, then I want to look damn fabulous, and Diana has been nothing short of helpful in that department. She was extremely patient as I waded through what must have been 50 pairs of glasses, and was honest with me if a pair didnt work with me. Its clear that she wanted me to be satisfied with my purchase, and not just selling the most expensive designer pair in the store. I will be coming back soon to pick up my glasses and some other accessories, and I cant wait to take a look at the adorable eyeglass cases. Who says that wearing glasses has to be nerdy? Buena Vista makes getting glasses fun (at least for me). I dont care if Im coming all the way from Schaumburg, I will absolutely bypass the Pearles, LensCrafters, and Americas Bests to come here. Thank you all sooooooooooooooo much from the bottom of my perky little heart! P.S. If your vision insurance sucks eggs (like mine), the staff will work with your budget to get you the best possible option. So dont worry about a thing!

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IR

Irma Gonzalez

Yo iba a buenaVista optica por el servicio que daba el Doctor principalmente que te explicaba todo muy bien y era muy preciso...el cual ya nunca esta. La primera vez que fui dude de la seriedad de el lugar ya que esta demasiado lleno de cosas por todos lados,pero el servicio era bueno. Ahora se tardan mucho en atenderte, tienes que perder unas 3 horas, ninos llorando por todos lados y aventando juguetes las chicas son unas despotas que te quieren cobrar hasta por el video que les ensenan a los jovenes sobre como ponerse los contactos aunque ya se los sepan poner y aunque les expliques eso de todas maneras te quieren cobrar......en fin sales pagando por unos contactos por muy barato $400 dlls... Los frames los venden al triple de lo que en realidad les cuestan y te quieren cobrar hasta x el uso de suelo la verdad es un robo y gente que conozco que antes iba ya tampoco va por lo mismo de los precios.

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AN

Angelbaby69isme

Buena Vista Optical was the kind of place where i thought my family and i would always get quality care specially now that they have faster service after going paperless with patients records and expanding their eyeware selection and the extra room they have . However, as time has passed their custumer service got very bad to the point where recepcionist roll eyes and speak rudely just like maria did to me today when i went to pick up my sons 2nd set of glasses , i showed her how the frame i previously bought my son two months ago started to peel all around and she tells me theres nothing they can do because they dont have a warranty that the price tag should tell me they are of poor quality , in my opinion that is not a way to respond to a customer, price tags dont have a big mouth like hers to tell me "hey im on sale because im of poor quality ".. so i asked to speak to a manager hoping i would get help but it was just a waste of time since isabel wasnt able to help me either, they were both good at making me feel as if i was bothering them with my questions and the need of finding a solution for my sons frame. i was very very upset ,Buena Vista Optical needs managers and personnel that are willing to provide quality service to every patient at all times regardless of race,sex and method of payment. they must keep in mind that a satisfy customer makes their checks possible.

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EM

emma brown

Very rude and aggressive service! I went in for an COMPREHENSIVE eye exam, wearing contact lens and they did not give me an contact evaluation. When I went to pick up a copy of my prescription and saw that my contacts were not listed, they told me that they only gave me a routine eye exam. I went for a comprehensive exam! When I called them, they said that the COMPREHENSIVE EYE EXAM does NOT include a contact evaluation!! THAT IS NOT A COMPREHENSIVE EYE EXAM AT THAT POINT! They told me that I would have to pay $120 out of pocket for the contact evaluation plus more for the contacts and that they would not contact my insurance company even though my insurance said that they would cover it!!!! They are trying to scam people out of their money for things that should be covered by insurance. They DO NOT have a WRITTEN policy stating the details of a COMPREHENSIVE EYE EXAM!!!! They claim that they will only tell you verbally which they do not! They lied to my insurance company stating that my contacts are for cosmetic use when my contacts would be PRESCRIPTION CONTACTS!!!! They are very offensive, talks over the customer, constantlly "drops calls" and very disappointing. Do not speak to the two ladies Gabbie and Nora! Very negative place! All other eye offices give you an exam for BOTH the contacts and glasses at ONE TIME!!!! SAVE YOURSELF THE STRESS AND GO SOMEWHERE ELSE!

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JI

Jilly Pop Spark

From the moment you walk into Buena Vista Optical, you know youre in good hands. They greet you with a big smile and hello/hola (theyre bi-lingual). The front desk is very professional and they acknowledge you right away. The wait time is very minimal and youre taken care of right away. The doctor is very informative and professional. They explain what tests you are going to have and explain why. When they review the results, they are very patient and explain in a way everyone can understand. The assistants (especially Vanessa) are very friendly and engage you in small talk to help you relax. Everyone at the office is dressed professional and theyre are plenty of employees that can help you. Their selection of new and engaging eye wear and accessories are quite impressive. I was really impressed to see so many brands and styles, including work glasses and glasses for athletes. They accept almost every insurance plan and also offer a way for people without insurance to pay. This company works with everyone to ensure you and your eye glass needs are taken care of. I could NOT be more happy with my experience with Dr. Sims, and his employees. I highly recommend Buena Vista Optical!

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