Davis Eye Care Associates

Reviews 10

CA

Catherine Boyer

This is the first negative review I have ever given a business :( Doctors: very good, quick and to the point Technicians helping in the eye exam: kind and knowledgeable Office workers: unprofessional, lazy, dishonest Technician/saleswoman who helps you pick your glasses: similar to office workers, but tenfold. Most of my complaints involve her. Background: They installed new lenses on my old frames and transferred the original lenses to an older frame that I had at home (as a backup pair). Main Issues: 1) She BROKE my frames and didnt notify me. I only found out when I got to my (out-of-state) home. The mount for the lens was completely separated from the frame and there were multiple chips/scratches on the frame where they access the lens. 2) She LIED straight to my face on several occasions, saying that they called, texted, and emailed me even when I showed them that the call/text history on my phone totally contradicts that (I didnt have access to wifi to search my email at that moment, but it also came up empty). She told me a specific date and everything. I did confirm that they had the correct number. 3) She refused to take responsibility for even the most blatant transgressions (see #2) and her "solution" was for me to buy my own glasses on ebay and just hope the lenses would fit. Other Issues: 1) Their system for notifying customers when their glasses are ready is non-functional. No calls, texts, or emails received. They refuse to acknowledge this or address it in any way. 2) When they put my old lenses in the second (older) frame, they put them in incredibly crooked and it warps my vision (a sort of fisheye effect) so now that they broke my good frames, I have to wear these ones that they also messed up. Insult to injury. The level of professionalism is astoundingly low and their mishandling of others property is next to criminal. I will be avoiding this place at all costs.

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Angela Giles

I have been a customer with Davis Eye Care for almost a decade. They were usually stellar with services and customer service until this last visit. The only issue I had with them were the addtional prices for contact lenses, but everything balanced for the most part . I went for an eye exam in August of 2015, ordered glasses. I still have not received my glasses as of Feb. 2016. I followed up in October and January. No one ever reached out to me to say there was an issue. Its been almost 7 months! And guess how I am accomodated after wearing the same disposable lens for 6 months? With a new pair "that should last a month" until they come in. I have supported and recommened Davis Eye Care for many years and am disgusted at how they handled this situation. Did I get discounted lens or have they make me an order there for the inconvenience, no. And to make matters worse, my left eye is weaker than the right. So what exactly did the eye exam I pay for reveal? A wrong prescription and 7 month and counting wait for glasses. This is how you treat your customers. I no longer support you.

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PAMELA CZYZ

Awful experience! My family and I will be moving on from this eye dr. There was a strong urine odor in the exam room and the dr never looked at my chart to see what type of script I had last year. The girl who helps pick out the glasses could have certainly been more friendly. she was not helpful at all. Again they just dont seem to care. When I returned to pick up my glasses, After waiting a good 15 minutes, Jason gave them to me. He Asked me to look at a card with letters and sent me on my way. He didnt even make sure they fit properly. Rushing me out of there. I still havent adjusted to the glasses. Moving on with another dr and staff who cares and has time to answer questions and be more helpful.

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Ling Yang

Without discussing any test result or asking me if I had any questions, Robert Davis started to sell products. He saw multiple patients at the same. So although I spent nearly an hour an a half there, I only saw him for about 20 minutes (two thirds of that was selling). It was an annual exam and the actual exam he did on me was marginal, sloppy, and unprofessional. I would not imagine he is an eye doctor based on my experience. In fact, the minute I made it clear that I was no interested in any new products or treatment, he was not interested in keeping me around any more. I got almost nothing out of the exam. A con man and a scam.

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Brian Stepanek

New patient that met with Dr. Robert Davis 1/9/16 for an eye examination and new glasses. From arrival to departure the entire process took a total of 2 hours and 57 minutes. The friendly office staff was apologetic for the excessive wait time. Then, this happened: My insurance covered said exam and glasses BUT when I received the bill, there was a separate $95.00 out of pocket line item charge for contact evaluation. At NO POINT during the initial paperwork, time with the doctor and various office staff I was disclosed about this separate evaluation nor the additional cost. Very disappointed that I was deceived into this extra charge.

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MA

marii rodriguez

The Dr is great the staff is polite but... I had to wait a couple weeks for a appt for my daughter. I called and have them insurance information. Kept my daughter from school just for my husband to get to the appt and was told the insurance is no longer accepted. Very disappointed. And I was told its 110 for an eye exam. Thats how much i pay for eye care associate for contacts. Not worth the 3 week wait on a appt. I understand the insurance part but dont waste OUR time scheduling us in when the insurance isnt accepted.

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Deidre Williams

I find Davis Eye Care Associates to be very professional and caring when it comes to their patients. All of the optometrist are attentive to your needs. All members of the staff are always considerate and respectful, it makes for a pleasant experience whenever I come for my appointments. Jason is exceptionally knowledgeable when it comes to the final aspect of you visit, his professionalism and courtesy is comforting when it comes to choosing which glasses will be best for each individual.

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Mz Kat

I have been a patient for many years and the care Dr. Robert Davis has provided has been wonderful. I have a special condition with my eyes and he is always working to improve my vision and offer something better for me. He takes time to explain whats going on with my eyes and always has time for my questions. Although the time waiting can be fairly long at times, the office is well kept and with friendly staff.

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Widad O

I was referred here by a close friend and my first visit was back in February. Upon my first visit I found out that I had a retinal detachment, they quickly referred me to a specialist and I had surgery within a week. Now almost fully recovered I just went back for my annual and everyone was helpful. Just ordered glasses on Tuesday, I just dont know how long the wait will be to receive them.

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Shawndra Young

The service that was provided while in office was fair. The girl who helps pick out glasses could have certainly been more friendly. I was not happy with the fact that I paid over $400 out of pocket for my frames and was not notified when they were available for pick up. I had to call and gather information even though I was informed that I would be notified when they arrived.

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