Eye on Devon

Reviews 6

AL

Alex Riepl

Started going here two years ago because it was covered by my insurance, stopped going here as of today. Will never return. This place is a joke, Dr. Gordon was nice enough and I think I held my criticism for too long because I found him pleasant. I think he hurried my last eye exam and gave me too weak a prescription; but this is not where my criticism lies. Bumbling fool though he is. This place has the worst office staff imaginable. I received a call a few days ago telling me that my next 6 months worth of contacts had arrived. I called back to confirm, and they said, yes they were waiting for me, and I had better hurry because if I waited too long they would have send them back. I asked if they were paid for and they said yes, paid for by your insurance. I hadnt placed an order recently, but back six months ago I had ordered a years worth of contacts and had received only the first half of it. So I went into the office today to pick up my contacts. The office staff could not find them. They were incredulous, and interrogated me about why I thought I might have contacts here since my file said nothing about them. I told them that I only came in because I got a call the day before telling me my contacts were waiting for me. The two ladies in the office mused that it must have been so-and-so (other office staff member) who erroneously called me. I was informed that any information I received on the phone from this lady was wrong. But if I wanted to order contacts now they could place the order. Oh and even though I know my insurance covers a years worth of contacts, they said Id have to pay for this next six months. The six months worth of contacts I was just told were waiting for me and had been paid for. Frustrating yes, but this is NOT the first time this sort of thing has happened here. getting conflicting information on the phone from incompetent office staff then coming into the office to to find that the person you talked to on the phone is not there and that the person you find in the office blames the whole situation on this mysterious idiot employee who calls clients and tells them lies. If this person even exists, how do they still work there? This was the third and last time I was told on the phone to go to the office to pick something up after being assured it was waiting for me only to find out none of that was true. Save yourself frustration and a few wild goose chases and skip this place.

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GA

Galina L

My whole family has been having eye exams and ordering glasses from Dr. Gordon every year for the last 20 years. Dr. Gordon is very professional, very knowledgeable, and pleasant. Always willing to help if there is a damage to the glasses, that happened a lot when my kids were young. The office moved down the street on Devon and it is very clean and spacious, plus there is plenty of parking, that is usually a challenge on Devon. I know other patients happy to use his services for many years.

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JO

John T

I have to agree with Alex on several grievances. Dr Gordon is a very nice guy and I believe that he knows what he is doing but the office manager is horrible. I dont even know how she still has a job. She screwed up several of our (my daughters prescripions for lenses) and that was when I could get her to order them. That lazy woman needs to get replaced to make this a worth while establishment. I will not go back there specifially due to her dilinquency on the job.

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DE

Deven Vardah

Me and my entire family have been using Dr. Gordon for years and he has always done a fantastic job I highly recommend him to everyone he is a Mench go cubs go.

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A

A Private User

Great Doctor, got eye exam, new glasses, not lenses, and contacts, with davis insurance, all for about 75 dollars. Great place to go!

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SA

Sarah Rut Sousa - Dulin

great for adults and kids.

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