BluePearl Veterinary Partners

Reviews 4

A

A McKibban

I go here because my pet also sees Dr. Yohn (who is a internist that is located here and is amazing) so if there is an issue when she isnt available I like to keep her records easily accessible. I also had a great experience with my other cat when he passed. However, that was before it transitioned from Animal 911 to this new owner Blue Pearl. I just went to Blue Pearl last weekend because my complicated cat was not doing well. I was there about 3 hrs total, which I wont complain about other than the fact that they tried to do vitals and the examination separately...would not ever want that to happen again as with grumpy cats examining them is a one time shot. The vet assistant was nice and did take vitals, etc. But then they waited over an hour for the vet to try to examine her....by this time my cat was not happy. The vet said he needed to sedate her to be able to examine her or I just needed to take her home and wait to see another vet b/c she was so angry. Note that I have NEVER had to have my cat sedated before (12.5 years old) and have never seen her this angry before. I get that this may be a new level of anger for her and may not be their fault but the vets bedside manners were lacking in this situation or really throughout the entire visit. He just seemed annoyed the entire time. He also seemed stressed out as they were short staffed (only 1 vet, which not sure if that is normal or not). Only the vet assistant (skokie isnt her normal location) showed compassion and apologized for the long wait. That is why I give this visit an okay rating...only because she saved it some. I also received conflicting info at various times about my cats hydration or lack thereof. I only wanted to ensure her kidneys werent failing or that she wasnt blocked for some reason, which they confirmed that, but charged way too much at the end of the day and took way too long for so so service. Also, the room was very dirty...blood on the floor from the last occupant, etc. Oh, and no one ran the cost estimates by me before doing anything...I knew it would be high not as high as it was. So may want to request that if you go here. They did review the xray with me and lab results, which was good.

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CH

Christina Kadlec

A few years ago on a Sunday afternoon, I took my one year old cat here because he could not urinate and was blocked. I was quoted several thousand dollars to unblock him, or just a couple hundred to euthanize him. My daughter (who was 5 years old at the time) and I were very upset since I could not afford this. I could not wait for my regular vet to open the next day since the cat was critical and in severe pain. They did not offer any alternatives or try to work with me at all. Eventually, I asked if they could just unblock him and then I would take him home and take him to my vet the next morning. My reason for suggesting this was because most of the costs were for keeping him there for several days. They advised against this, but reluctantly agreed. The procedure took a few minutes and I paid $700 and took him home. He never blocked up again and has been fine now for several years. Also, my regular vet, would have charged one third of the price for everything, which I would have done. I understand being an emergency vet, their prices will be higher, but triple the cost seems very inflated to me. I felt like I was being taken advantage of just because they knew I had nowhere else to go and my kitty needed help right away. I would have been very sad to put an otherwise healthy, young cat down because of finances. While there, I was speaking to an elderly couple whose dog was in their care. This couple used Care Credit as well as maxed out two of their credit cards to pay their bill. Some vets will work with you in cases like this, however, this one will not. In my opinion they charge way too much and will not even try to help you, or even refer you to someone more reasonable. On top of all of this, the staff and veterinarian were not very friendly either. Most people probably would have put the cat down, because they did not offer my solution. I came up with it on my own. Thankfully, our kitty is doing well and has been fine since. I hope to never be in a situation where I have to use them again. Next time I will look for another 24 hour vet if I need it.

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CE

Cecilia Dillon

Two of my ferrets have come here to die. The last time was an incredibly stressful event, helped by the staffs willingness to arrange payment plans and whatnot for us. The staff was also very kind, even sending us a handwritten note to express their sorrow afterwards. Unfortunately at the first glimpse of a hiccup in a payment (after 6 months of on time auto payments) they sold our account to a collection agency without contacting us or even alerting us that there had been an error with or bank. In addition to this, since the account they were billing to was an account only used for handling this bill, this resulted in multiple overdraft fees. We immediately paid the bill in full so as not to have to deal with it anymore, but then BluePearl kept removing payments. Five weeks in there has not be the faintest sign of a reimbursement, despite hours of being on hold listening to an aggressive PSA about the very disorder that killed my kids. Ive had to start discussions with my lawyer, and am working on filing a complaint with the attorney general and consumer financial protection bureau. This has placed me and my partner in nearly daily reliving our ferrets deaths, and has been an even worse experience than the act of watching them die. The vets here are great, the overall experience is soul-crushing. The woman in charge of accounts and payments is incredibly rude and almost never available to talk to (constantly "out for a meeting"). Despite my positive experience with the vets (who are the only reason this place deserves even one star), I will never come back here again. I have been treated with immense disrespect, and my bank account has been in the negatives for over a month because of their inability to properly manage accounts.

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SU

Susan Gregor

Horrible customer service, total lack of compasssion or understanding, no apology for requests not completed - immaturely blamed another worker. Unfortunately I had to euthanize my daughter, Rachel. They called to tell me her cremains were ready. Although I was still grieving from my recent loss, I went in to pick them up. It took two people to find her ashes. I asked about her paw print and Person 1 immediately told me they werent requested. I informed them I did check the box for it at the time. He found my form and saw that I did, in fact, check that box but said nothing to me. He ran into the back to look. He askedPerson 2 to help. Person 2 then came back and told me they werent requested. Even though i was noticeably upset, i told Person 2 again that I did check the box for the paw print at the time. He stood there looking at me hoping i would go away but i didnt because i was so sad. Since i wasnt leaving he decided to say something so he immaturely blamed the person who was there when Rachel was euthanized - as if that would make me feel better??? My God, have some compassion for the person standing in front of you who is in obvious pain from the loss of her daughter. Disgusting behavior and so hurtful to me. Neither of those males deserve a job in a hospital where one should have some level of compassion and understanding. Person 1 didnt have the nerve to even come back to the front until i left. a sincere apology from the hospital itself would have made me feel as if these two cared that an irreversable mistake was made. It was very disrespectul to me.

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