Hamilton Crossing Animal Hospital

Reviews 11

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Kenneth Rodgers

I called and left a message for Dr.Frazer about our Cocker/Poodle mix.He (Erni) was in serious pain with a disc problem in his neck and medication was not helping.We were referred to the Michigan Rd. Animal Hospital by some friends.I remembered that Dr.Frazer used to work there so I called only to find he started his own practice.He was a friend of mine back in Jr. High School and I was hoping to get some advice in this difficult time.I was not looking for a discount but wanted to ask him to evaluate our dog and see if he could do surgery if needed. Dr.Frazer did not return my call. I then remembered calling him 20 years ago when my Beagle when he was attacked by another dog.This was another time where our pet was in bad shape and I wanted his expertise to give our Beagle the best chance for recovery. I thought... he didnt call back then either.I was very dissapointed that Dr.Frazer wouldnt return a call to a possible customer or former acquaintance. After reading some reviews, it was apparent that there is no customer service and your pet isnt that important to them unless to are paying at the check out counter.If Dr.Frazer was too busy then he could have at least had his Secretary call back to schedule an appointment. We were able to get some help from a Brownsburg Vet with steroids so hopefully this will not lead to back surgery.I dont wish bad things on anyone but I cant see this as a business that really cares about pets or people.I understand that Dr.Frazer is owner operator and I hope this helps when reading reviews to find a Vetinarian for your animal/family member.

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Stephanie Sturgeon

This was our family vet. Took our lab in for x-rays...front legs giving out some and was in some pain. After many hours, HCA finally called to let us know our lab was having trouble coming out of anesthesia. We were asked to leave him there longer. Several hours later, they called and said we needed to immediately get him to an emergency vet. We got there and found that our dog was on a a stretcher and in distress! They had let him lie like that all day hoping he would "come out of it". We got him immediately in the car. One of us drove and the other needed to remain in the back of the SUV to keep him in place because he had no control over his body. During our drive, HCA had the audacity to call and chew me out because we didnt stop to pay for the x-rays. I explained that we were trying to get our dog to the emergency veterinarian and could they please send me a bill. She said that I needed to pay while I was on the phone because they did a service, and we had not paid. Im lying in the back of an SUV with an animal in distress and had to read my credit card information to them! This has been almost a year ago, and Im still upset over it! They sent a dog out in total distress...we NEVER heard from them again. They never called to check on him or anything! Definitely NOT a caring oriented environment! If you need emergency veterinary care I HIGHLY recommend VCA Animal Hospital on 96th street. They saved our dogs life!!

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chococate93

I recently adopted a 7 week old kitten. I took her to Hamilton Crossing, and I was scared for my kitten because she came from not so good conditions. But they were so loving to her, and took great care of her, even when she climbed on their backs and wouldnt sit still. They were informative of what was going on, and when they discovered ear mites, and they came back and showed me what they looked like and what they did to help get rid of them, and what I could do to help keep them away. Later that day I had to drop off the fecal sample to them, and they asked how my kitten was doing. Later that evening I received a phone call about her fecal sample, and that it was normal. The following day, I got a call from them, once again checking to see how my kitten was doing. This was highly impressive to me, Ive never received that kind of care with my other pets at different vet offices. The staff seem very caring and wanting to do whats best for the animals.

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Breezy B

We took our family dog, Cindy Lou, to Dr. Frazier for years and when that dreadful day came where we had to euthanize her... they wanted to charge me an extra $160 dollars just sit with her while they were putting her to sleep and at that time we couldnt afford it, needless to say that was the most heartbreaking day of my life and I WILL NEVER GO BACK! SHOWS HOW MUCH THEY CARE ABOUT THE WELL BEING OF ANIMALS. MAKES ME SICK. THEYRE JUST MONEY HUNGRY. I wish I would have just took Cindy back home but she was very sick and in a lot of pain, having seizures every day. I will say Its a beautiful facility. Everyone else is nice that I noticed.

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A Private User

Dr. Frazier is one of the only people alive I will trust Gismo with!! Every time we are there, the front staff is excellent, but my light shines on Dr. Frazier. He is firm enough (sometimes I am a softy) to get the job done, but yet, his voice and his touch to my dog, its almost as if Gismo were his own. I have not been to any of the other doctors, so I cant review them, but if you have the ability to visit Dr. Frazier, I HIGHLY recommend it!!

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A Private User

So Im changing my review ...although I had a terrible experience on Monday with one of the doctors, the lead doctor called me this evening to apologize and ask me to give them another chance. I am very impressed that someone does care enough to apologize! That is great customer service! Im going to give it another go on Monday and see how things go with a different doctor!

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A Private User

Dr. Frazier was our vet years ago when he was with the Beech Grove Animal Hospital. When he moved and started a new practice in Westfield, we stuck with him, hour drive and all. Very understanding and empathetic, delivering great veternary care. Weve moved up to the north side, now, and are glad to be closer. Strong recommend.

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Wes2635

Our little dog was unwell and Dr. Hadley did a long and very thorough exam. His recommendations were spot on and she recovered nicely. I recommend this office to every pet owner I bump in to. Every appointment weve had was right on schedule and a pleasant experience even under difficult circumstances.

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Emilie Williams

Took our new 3 year old dog we had just adopted here when we realized he was sick. They were quick to get him in and get him treated. The vet did an excellent job informing me on how to get him settled in and make a quick recovery.

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Jeff Curts

Always have the pets best interests in mind. Long term customer and gladly drive an hour to have my pets groomed, vaccinated, and taken care of. Dr Frazer is one of the best and trust him completely. Highly recommend.

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Jill Young

This vet office saved my dogs life a few years ago. Theyve always been very caring, empathetic, patient, and helpful. I will never go anywhere else as long as I live in Indiana.

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