Norton Hospital

Reviews 4

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Sherri Morris

My daughter spent about 3 weeks there. The best thing I can think of to say is at least they didnt kill her...there! But they released her today to a rehab that is an absolute dump! Reason why? Because they had Bariatric equipment. Right. Thats why it took 3 beds to get a big enough one...and the wheelchair was for a 100 lb person, not a 450 lb one. Nortons gave her a third transfusion last night...2 pints...just to be sure her hemoglobin would be high enough to get rid of her! Does this rehab know to test it? No! Shes been on oxygen during the day and cpap at night. This rehab doesnt even own a cpap and refuses to get one for my daughter without a sleep study!!! It wasnt until they checked her oxygen and it was at 80 that they even put that on her! They arent even going to have a doctor look at her until Monday!!! My daughter is scared to even go to sleep tonight. They arent going to keep a monitor on Tiffany tonight to be sure shes getting enough oxygen. Instead, theyll check it a few times during the night. If it happens to be low when they check, then theyll send her to the hospital. Right now, it would be a blessing for her to go! Oh...and Tiffanys stay at Norton? I saw an X-ray tech be pissed off because Tiffany couldnt move to help get the x-ray under her back! And then the PT thought nothing of getting Tiffany up with her butt exposed to all in the hallway! They wouldnt go get a proper chair for her to sit in because they were inconveniently on the Bariatric wing so they brought her a porta pot to sit on instead! Shes a diabetic and yet her tray contained sugar-laced deserts, juice, ensure and sugar packages. Their way of controlling diabetes is by giving a patient insulin! She never had to have insulin until THEY fed her the wrong foods! She went ~10 days with no food. Come to find out, no nutrition via IV either! She went from having trouble keeping ice chips down to being given: milk based, full sugar pudding, ensure (+20 g sugar), and corn chowder. Youd have to have seen this chowder to appreciate me saying how truly nasty it was. Tell me, who after throwing up can keep down dairy products or a chowder with chunks of corn and flour paste? I know I couldnt and yet she had a nurse jump her for not eating that starchy mess. As all diabetics know (and youd think a hospital would too), starch turns into sugar...the one thing no diabetic should make angel of! So not only did Norton not make sure Tiffany was taken care of when she left there but they are incompetent when it comes to obesity and diabetics! If I can help it NO family member of mine will ever go there again!!!

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CandidLynn

This hospital is disgusting and unprofessional. This incident occurred in the emergency room. They put my dad in a hallway because they dont have actual rooms to put patients. They only placed one chair behind the curtain but doctors, nurses, and patients kept ramming into the chair or shoving into me even though there was plenty of space in the hallway, a good 3-4 feet. This hospital is also really slow with their care. After being taken back he waited an hour before anyone came to see what was going on with him. You will easily be here for 10 hours or more with 2 hour or more waits before having someone check on you. The nurses are also bad at taking blood. They attempted to stick him eleven times because the nurse didnt know how to find the artery. This caused my dad unnecessary pain from the botched job the nurse was doing. The only way to see someone is by flagging them down. Also, their beds are very hard and uncomfortable. In order to make my dad more comfortable we asked for some pillows and they said they didnt have any. Now on to the disgusting parts of this hospital. The floor is filthy and looks like they havent swept or cleaned it in a long time. There are trails and spots of blood down the hallway where they put my dad. Also, the bed was by the window where the nurses were and those havent been cleaned either. Dried bodily fluids were crusted to the wall and window and was right above my dads head. The bathrooms had dark rings around the toilet from not being cleaned and were poorly lit. I would not suggest that you go to this hospital if you want a safe, clean and caring environment. Also, I am not sure if this is a hippa violation but The nurse also came in and told us the specific procedure he was doing to another patient and thats why the doctor wasnt available. I found this unprofessional because I was worried about them telling other people about my dads condition who were not privy to that information. They also repeated three different tests 3 times. It was ridiculous because they had completed before and he was told that his results were fine. The only reason given was that it had it been 2 hours. This was just after being told he was going to be discharged by a different nurse. This seemed to be a huge money grab. I also saw a nurse drop a needle on the floor and then pick it back up and use it on a different patient they had in full view in the hallway. She was partially nude and had no privacy curtain in the middle of the room.

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Robbyn McClain

Terrible place to have a baby. We were virtually forgotten about. I was a new mom and they let my newborn sleep for 8 hours straight right after she was born, only to have a nurse tell me later that I should have woken her up to feed her. They never had us on a feeding schedule and the lactation consultant visited us twice. Once on the first day, and then again as we were leaving 3 days later. She was with us for a total time of maybe 10 minutes. Some of the nurses were really nice, one was terrible and mean. But the nice nurses didnt make up for the fact that we felt like we were taken care of so poorly. The communication to us about what was going on with our new daughter was non-existent until our pediatrician showed up the next day. We chose Norton because it had Kosair connected and if anything were to go wrong we felt like we were right there. A friend (who is also a nurse) pointed out that all hospitals are equipped with to take care if infants emergencies and have NICUs. And if they needed to go to Kosair for any reason, they could be transferred. After hearing other mothers stories about their experiences at Baptist and Clark Memorial, I wish we had made a different choice.

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Mary Hohl

My sister had surgery on Monday and her children brought her here. I drove two hours to bring her home on Thursday. Been hours and no release. Went to have my parking pass validated and was told no. They issue ONE parking pass to a patient. Her children had the pass on Monday for surgery and then left to go home to St. Louis. Im here to take her home on Thursday and they wont give me another pass. Her children did not know they had to give me the pass. This is the first medical facility that Ive had to pay to pick up a patient! The nurse I saw today was great but my sister said the day before she was alone and used the restroom. She had her intestines reconnected after cancer. She said she pressed the button five (5) times while on the toilet for a nurse because she was weak, dizzy and needed help. No one answered her call. She could have fallen and been bleeding on the floor for all the help she received. The room and restroom were dirty. If this had been a hotel room I would have walked out the minute I saw it. Hope I never have an accident in Louisville, Kentucky. I might end up here.

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