Columbia Eye Associates
| Category: | Eye Care Center |
| Address: | 7266 Cradlerock Way, Columbia, MD 21045, USA |
| Phone: | +1 410-381-1688 |
| Site: | columbiaeyeassociates.org |
| Rating: | 3.2 |
| Working: | 10AM–7PM 9AM–5PM 10AM–7PM 9AM–5PM 9AM–3PM Closed Closed |
Location
Photos 1
Reviews 11
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A Private User
Do not waste your time or money with this company. I purchased a Living Social deal for Columbia Eye Associates thinking that I could get a deal on a pair of glasses from a local mom & pop that would appreciate my business - boy was I wrong. The woman who answered the phone was unbelievably rude and pushy, she refused to answer any of my questions or concerns and she actually hung up on me when I had the audacity to expect my questions to be answered before I supplied my personal contact info - making it impossible for me to use the voucher that I had already paid them for. Do not waste your time or money with this company. If you have incredibly vision insurance with 100% unlimited coverage and enjoy being talked down to by a rude / pushy / incompetent staff then by all means this is the eye shop for you. If not I strongly recommend heading somewhere else priced a bit more reasonable that actually understands customer service. Also, dont believe for a second that these positive reviews are legit - seriously, "optical assistance", "nice displays"? Get real, youre not fooling anyone.
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A Private User
As a new customer I reserved an appointment here for an eye exam and glasses. I called because I was running a few minutes late and was informed by the receptionist that I couldnt come in and I would have to reschedule my appointment. She added that if I chose not to reschedule with them, Id be charged an $80 (yes, EIGHTY) no-show fee. Ive heard of $25 or so for no-calls/no-show, but $80?!? I told the receptionist that was ridiculous and asked on what grounds they could charge clients such a fee when it was never mentioned at all during the reservation and I never signed paperwork agreeing to those terms. After spending a couple HOURS going back and forth between their manager and my insurance company they finally waived the fee that never should have been in the first place. Its about being up-front, honest, and fair to customers. I didnt even make it through their doors and experienced poor service. I would never recommend these folks, nor have I ever had an experience like this. What a waste of time. Ive had multiple positive experiences with Pearle Vision. Just sayin...
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A Private User
I was very happy with the service provided by Columbia Eye Associates. I recently posted a review and am appalled that it has been removed by Google. I saw a recent news report about this very thing. I would like to take this opportunity to repeat the sentiments from my original posting. I have worn glasses and contacts for many years. I have also had issues with the fit and comfort of my contact lenses. I was resigned to the fact that I would I would never find a comfortable pair lenses or the correct prescription. On the recommendation of a friend I decided to give Columbia Eye Associates a try. I was very pleased with the doctor I worked with. She worked with me until I was happy with the fit and prescription. Because my experience was so positive I decided to get my glasses there too. I did not realize that the woman helping me with my glasses was the owner. She was not only professional but also very knowledgeable. I was pleased to know that the owner took such an active role in her business. I am happy to be a client of this business and will recommend it to others.
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T Ngo
Hello, first time visit and last. This office is not up to par with customer services and very aggressive sale tactics. My wife and I went in for an eye exam at the end of the year with hope to get the order in before the year end. Over the phone they said no additional charges and will be covered by vsp insurance but when done, we were charged additional fee. And after the exam she was pressured to purchase their eye glasses, my wife also cried after the appointment. And they wont write her a prescription on site. Seeing how they were, we called to ask them to fax the prescription over to Costco. They said yes over the phone but kept delaying the fax. After a couple phone calls back they said that they wont fax it. If we wanted bad enough we have to drive to pick up. Really! They couldnt have said that in the first place! Overall a bad experience and will not recommended to friends and family.
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Ti Pod
Their website states " our patients have nominated us as Best Optometric Practice in Howard County for 2014 & 2015," which is misleading. Best of Howard County 2014 & 2015 for Eye Care went to Wilmer Eye Institute at Columbia both years. Columbia Eye Care did make the list under honorable mention along with two other practices. I honestly do not understand how it even made honorable mention. This place is anything but honorable, its a sham. The optometrist does a very thorough exam, but (and this is a big but!), she then walks you upstairs to pick out frames. Very poor selection of frames, high prices, and major pressure to buy. This office employs a high pressure sales approach. Also, if you do end up going there, make sure you ask for a copy of your prescription. You should get one without asking, but believe me, you wont.
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Johanna Janovsky
My daughter and I both had a great visit yesterday from start to finish. The office staff was friendly and helpful. The optometrist was patient and thorough, ensuring the end result was providing us with the clearest vision options available to us. As a pet lover, we loved seeing the owners dog, Dexter, hard at work in the office welcoming everyone that came through the door. I highly recommend Columbia Eye Associates and will be trusting my familys eye care to them for many years to come.
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Patrick Clarke
This was a great experience! I went on a day where they were calling for 8 inches of snow, the office stayed and assisted me as i was the last customer of the day. Everyone was kind and helpful. The process was quick and enjoyable. I highly recommend them for anyone needing any kind of eye work or exams. Plus Dexter the dog is pretty cool! The one negative review is completely wrong! You wont regret going here one bit. Thanks for your help!
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A Private User
After searching for a good eye care group, I was told about Columbia Eye Associates. I made my first appointment and was extremely please with the service and office staff. They are the most professional group of people I have dealt with in a very long time, especially at a doctors office! I would recommend them highly! Denise - Annapolis, MD
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dan john
This place is over charged. The owner wouldnt let me see the receipt, even not the copy. And I took two eye exams to confirm they gave me the right glasses, but still, not as good as my old ones. They even claim that one eye on my old glass was over corrected, which is not true. I will definitely not recommend this place to my friends.
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Scott Walton
I have been a customer of Columbia Eye Associates for many years. They are conveniently located in my neighborhood and accept VSP insurance. They have always provided me and my family with a great value and are always there when I need my glasses adjusted. The office staff is very friendly and helpful. Two thumbs up!
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A Private User
My experience at Columbia Eye Associates was very impressive. Dr. Sood is very knowledgeable and the staff was extremely helpful in all ways. The office is very clean with very nicely set up displays and a large inventory to select from. I would highly recommend this office to anyone in need of optical assistance.