Quest Diagnostics

1532 Liberty Rd, Eldersburg, MD 21784, USA

Related:	utmb conroe
Category:	Medical Laboratory
Address:	1532 Liberty Rd, Eldersburg, MD 21784, USA
Phone:	+1 410-549-2170
Rating:	1.5
Working:	7:30AM–4PM 7:30AM–4PM 7:30AM–4PM 7:30AM–4PM 7:30AM–4PM 7–11AM Closed

Location

Photos 1

Reviews 8

Tim M

The low rating reflects on corporate and not this location. The location is understaffed, especially during the opening hours. You would think that knowing people need fasting blood work, will be on their way to work that the scheduler would staff the lab appropriately. When I arrived today there was a line of 10 people waiting for the door to open. Some had appointments-another fare-thee-well the rest were first come first serve, myself included. I waited nearly 1 1/2 hours to be seen. The website has an option to make an appointment. First, the process is anything but user friendly. It should be intuitive. It is not. Even the video tutorial us confusing. Those folks who did manage to secure an appointment must be graduate prepared information technology professionals. Secondly, when you only have one individual to serve the masses it takes time. I have never been able to get in and out in under an hour. The phlebotomists are good at what they do and should not have to bare the brunt of dissatisfied consumers. Corporate - listen up. Staff your locations appropriately.

Melissa Larsh

How ridiculous is it that there are only 3 places close to get blood drawn by quest and all 3 are the slowest places I have ever been. Having my elderly grandparents wait over an hour because they only have one person until 10:30 am. And then to top it all off....the attitude towards my grandparents was ridiculous. They are old and hard of hearing. But they dont need to be yelled at. I wish their insurance let them go somewhere else.

JC Staudt

I had blood work performed today - Saturday, about an hour before closing. The facility was spotless, there were probably about three other people waiting, and they were being served fairly quickly. The gentleman, Tony, was very helpful, friendly, and capable. Id come back here without reservation. Looking at some other comments, I may opt to do so again in off-peak hours.

Teresa Serkes

I have been twice in the last couple of months for my toddler. All three people who drew her blood were patient, supportive, gentle and kind. Having blood drawn for a 14-month-old can be a very unpleasant experience and they made it great. Also both times I had a very small wait time. The first was less than 15 minutes the second time I walked right back

Katie Drummond

The listed number is not the number to call and make appointments. The woman who answered was rude and acted like it was my fault for calling the listed number. You have to go online or google the correct number to call.

Karla Bowen

Dont come hungry. One nurse working while the other one is doing whatever with a room full of people waiting. Waited over one hour for simple blood work.

Earl C

Only two people working in the lab. They are pleasant, but waiting an hour and 45 minutes to get blood drawn is ridiculous!

Danielle Brookhart

My veins roll so some phlebotomist have a hard time getting my blood. Quest on Liberty Rd do not have any problem.