Bay Family Eye Care

Reviews 9

RA

Randall Stevens

HEED ALL THE WARNINGS. This place is bad news. Its all about the money for this business and they will charge you for anything and everything. They will conduct "tests" that no other optometrist would be able to explain and then after the test would charge you hundreds of dollars. Also, fully expect them to send you a bill after months have passed for additional mysterious charges that you thought you resolved months ago. Their mafioso style tactics will include spam emails, weekly letters, and theyll pass your personal information to call spammers if you dont pay their new mystery bill immediately. Dr. King and Dr. Mok will go to great lengths and put on a wide smile to get you to do extra tests that they know will not be covered in your insurance-- all to charge you an extra few hundred bucks. Its disappointing to be dealing with such crooked people. What ever happened to decency and earning an honest wage! Look them up in the public Maryland court system. The record shows their aggressive, hostile, and frankly embarrassing history of suing their customers; thanks to the little good still left in the world, all of those cases were thrown out by the court. Bay Family compromises their integrity to extort an extra few hundred bucks from honest working people-- shameful. Looking out for other good people trying to find an optometrist, dont fall into this Bay Family eye care trap! Run far away!

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A

A Private User

I brought my son to have a routine eye exam and didnt really have any concerns. I just felt with the start of school it was a good practice. An office staff member who was sitting behind the front desk when I entered gave most exams for my son. Not sure of her qualifications. The eye doctor then looked in his eyes for a bit and prescribed heavy duty eye glasses for my son to wear at all times. I was shocked but thought it was okay since she was the doctor. After a week days and weeks, I noticed my son did not want to wear his glasses and he started to complain. Something didnt seem right but I continued to push him to wear them. Fortunately, I didnt think that at the time, his glasses were broken one day after laser tag. go figure. Before I replaced the glasses I decided to get a second opinion. I still didnt feel right with the prescription of the glasses. My sons next eye exam resulted in 20/20 vision. The second dr. noted he was slightly farsighted which was normal for his age and should grow out of it. I spent money which I dont have on an eye exam, glasses, and a second eye exam that wasnt covered by insurance since I had my one for year all to find out my son doesnt need glasses. I just hope his eyes werent negatively affected by the prescription. I will not be back.

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SE

Sent from Computer

Check out Yelp where they currently have 2 stars! It is all about the money for this place. Look them up in the Maryland Court System - the last 2 cases they filed suit against people have been dismissed by the court. They are still trying to serve another person. The have been served garnishment documents from the court for their employees - speaks to the quality of the staff. Their public court records speaks for itself. I will never go back for a "necessary test". There are other eye care specialists out there - dont be lured into Dr. Kings office. "Just say No" - just like the drug campaign. As her husband sits in the back office reading this review - tell your wife to call me about my bill, I am still waiting for her call! Maybe I will sue you for false statements ... Hummmm, not so funny any more is it?!! Update: a year later - still not good. Screwed up our insurance allocation when we tried to go somewhere else. Head the warnings!! They will NOT treat you well!

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SA

Satomi Morimoto

Just do yourselves a favor and go to some other clinic. Dr. King is nice, but thats where all the good things stop. Their staff is lazy and their billing and schedule system is extremely sloppy. If you work 9-5 M-F you wont be able to find a decent appointment slot for about a month, and their staff members are not happy about finding an appointment time that works for you. Their wait times are iffy; they dont make you wait hours but they do sometimes make you wait for over half an hour. I got fed up with them and changed doctors, and found out that I have perfectly healthy eyes and dont have glaucoma problems that these people insisted that I have. That probably means I was doing and paying for a bunch of tests that I didnt even need to take. Not to mention, they just sent me a bill from a year ago and judging from the amount its a copay that I probably paid for already.

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A

A Private User

Dr. Kings staff is disorganized and does not have customer service skills. Weve gone there for the past 2 years and have finally decided to find a new office. I attempted to contact Dr. King regarding our issues and both my phone message and email to her did not get any response. Our most recent issue was regarding my sons new frames that did not fit his old lenses, but there is only one person in the office who is capable of cutting lenses and she never seemed to be in the office. The employee sent us home with lenses hanging out of the frames saying, "dont worry, they wont fall out."

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VA

Valeria Hayes

I cannot say enough nice things about Dr. King and her staff. The environment is nice, staff is courteous and understanding, respectful, and always willing to help you feel at ease. The same goes for Dr. King. She explains what she is doing and makes sure the patient understands her procedures and any instructions. I have been a patient of hers for more years than I can remember and cannot say enough good things about her practice and I will definitely continue to see her in the future and recommend her.

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PA

Palaba

No expectations set. I had no idea that it would take 7 to 10 days until after they took my money. After the doctor, the receptionist tells me of all these add-ons that the doctor recommended. But they were never recommended to me where I could ask questions about them. I did not receive a call when my glasses were ready and this location closes ridiculously early. On top of all that my new glasses are worse than my old glasses. Avoid at all costs theres way too many options in the area.

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PE

Peggy Maher

Thank you Bay Family Eye Care for getting me into the office quickly when I had an eye emergency right before Christmas. As you can imagine I was very anxious and scared.The time Dr. King & Tiffany took with me for the exam helped to make me feel much better. The final diagnosis was the best Christmas gift my family and I could ever wish for. As a long standing patient I appreciate knowing that Bay Family Eye Care is always there for me. Thanks again for making it a great holiday.

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JE

Jennifer Fries

They were excellent at Bay Family.. I had previously been to Peepers and spent 1300 and 7 visits to try to get them correct. Needless to say, the previous glasses are useless and I am getting fitted for the contacts that I originally wanted. The staff was excellent and I did feel like the exam was thorough. I think you would be completely pleased with them. Even my 18 year old son was comfortable and liked them!! :)

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