Laurel Regional Hospital

Reviews 4

ST

Steven Chase

This is the worst run "hospital" I have EVER seen. My 18 year old daughter was assigned to the mental health department here after an attempted suicide. She was admitted 4pm Sunday, We visited at 6 not very impressed with the lack of staff interaction. We went back Monday at 5pm after her days scheduled visits with the Social Worker, Psychologist and an MD were to have been completed, NOTHING!!! She saw no one.... No one on the staff had provided her with a schedule, no one showed her how to navigate the days events, no one even told her where the restroom was IN HER ROOM. She saw an unmarked door and assumed it was a closet, she came out and asked where the restrooms were, they laughed and said in your room. The gave her hotel soap and toothbrush, no shampoo though, and she was never able to choose a meal as the rest of them had, her dinner tray came while we were there and it was a small cup of fruit, a few pieces of lettuce and a carton of mile. While the rest of them had meatlloaf, potatoes and veggies. She had been there the entire day without staff interaction. The "nurses" were busy arguing with a couple of the other patients all day. When I asked why an 18 yold there for help was ignored, ......wait for it..... the circus came to town. Juggling questions running around like clowns, I asked to speak with the department administrator, what a joke... she has no clue what her department does.. When asked about their "process" for indoctrinating a new patient, the juggling began again. After 10 minutes of trying to get an answer from her, we finally realized that this place is not run by anyone with a semblance of a clue as to how to run a mental health unit. And they have no process, she kept saying well what is supposed to happen..... I asked several times do you have a process, whell what is supposed to happen.. etc....etc... blah blah no clue... We immediately removed our daughter from this place. If you or any of your loved ones need help. please avoid this disaster of a mental health unit. They are staffed by people you can barely understand and are obviously severely undertrained or not trained at all in patient advocacy. I have filed a formal grievance with Aetna and have requested an internal revue be done by the Dimensions Behavioral Health System. STAY AWAY if you want your loved ones cared for!!!!!!!!!! They dont even deserve the 1 star, but I dont have an option of minus stars.......

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WA

Wanda J

Although I am usually the type of person that will give a lot of latitude when I write reviews, this time I cannot; first because this is a hospital where sick and injured people come to be made whole and they need to know exactly what theyre getting when they go. Second, the reviews Ive read all have some elements of truth in them, and those elements do not add up to a very pretty picture. I could tell a long story with all the details about what happened to me the one time I went to the ER, but I wont; it would be redundant for you, after reading all that came before me. Put it like this: 1. The wait time in the ER is WAY too long, at any time of the day or night you go, and the excuse will always be "were backed up", even when there are only 2 people in the waiting room (including you) and 5 staff people behind the counter, 2 of whom are chit-chatting, 2 are watching the television in the waiting room, and 1 is shuffling papers. 2. Once you finally get taken to triage, youll be wheeled behind the counter where your vitals will be taken and youll be asked why youre there. Then of course theyll make sure to get your payment information, and send you back to the waiting room to "wait till someone calls you". 3. After another couple of hours during which youve fallen asleep because there are no decent magazines and theres nothing good on the TV. youll be called into the back to be seen, and then the fun REALLY starts! 4. Whats wrong with you will determine how many people you have to see, but it will be a wait of at least 1/2 hour between each of them. Some will talk about more tests, some will talk about admitting you, and others will be trying to draw blood and get urine and xrays. Whatever they find in all that, it will end up with ANOTHER person being called (this one a doctor) and him not even examining you, just standing there reading the chart and then discharging you. Bottom Line? If youre on your death bed you should still try to make it somewhere else, because the wait time is so long here youll be dead before you get to triage.

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KR

Kristina Barnes

I brought my husband here on Saturday after he had a stomach bug and began puking blood. The emergency room wait wasnt long and while the initial experience in the emergency room was good, everything went downhill from there. The emergency room was ungodly hot and as quiet and slow as the emergency room was, it still took forever for them to get to my husband and get to the bottom of his problem. We got there at 1:45PM and by 6:30 PM they told us they were going to admit him to the hospital. He didnt get transferred over until 11PM. Then he had a tube placed into his nose, down to his stomach to pump it clean and was told the doctor would be there to see him by 9AM. okay fine, he can handle the pain and discomfort for that long. Then when he didnt show up, we were told before noon. And then when he didnt show up again we were told hed come that evening. well after we waited all day we were then told that the doctor wasnt coming at all until the NEXT morning. Its now Monday and the original specialist has YET to see my husband. Another surgeon has been by before the specialist and he still has this painful tube down his throat that isnt doing anything anymore except cause him pain. While our situation may not be common, just know that they seem to be understaffed, over worked, and they are quick to take their problems out on the patients. I even witnessed my husbands nurse argue with his roommate about how he had too many patients to always keep running in to check on him when he is in pain. While I understand that they are busy, arguing with patients and telling them youre too busy to handle their needs post surgery is ridiculous. They also would never explain the medications they were giving my husband until I pressed them about what they were giving him which I do not like. If its an emergency, go to this ER but if you can avoid his hospital, please do so.

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A

A Private User

I was hospitalized for depression in 2010. First, the positives: the nurses here are WONDERFUL, as is the hospital social worker. They were incredibly accommodating and supportive and really helped me through my depression, bending over backwards for anything I needed. Now, the negatives. As several other people here are complaining of, the wait times are terrible. Because I was a suicide risk, I went through the ER. I was waiting there for seven hours. The psych ward is FREEZING, and I needed five blankets just to be warm enough to sleep. The hot water took forever to kick in, too. By the time the water got warm, I was pretty much done showering. The psychiatrist has all the bedside manner of a scorpion and was incredibly rude to me. Worst of all, though, are the price and the billing office. I was charged more for a freezing, semi-private room in Laurel Regional than for a comfortable private room in Howard County General a few months earlier. They also charged me for medication I did not receive, and their billing process is automated, so even though I was disputing the charges, they still kicked me over to a debt collection agency because I hadnt paid the bill 60 days after receiving it (and the reason I hadnt paid the bill was because my dispute had been stuck in their bureaucratic red tape for 60 days!). They have no voice mail in their billing office, so if you have a billing dispute, you end up just calling them over and over and over again hoping that you eventually get through. I gave them two stars instead of one because of their top-notch nursing staff, but I wouldnt send my worst enemys dog here because of the billing office. I hope the nurses eventually end up going to a hospital that deserves them. Drive the extra 20 minutes and go to Howard County General instead.

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