Emerson Hospital

Reviews 12

LI

Linda Bersani

My adult autistic son had ear surgery at Emerson Oct 7. The night before I received a call from Vickie from Pediatric Intervention who wanted to know all about my son so that staff could interact with him properly. From the minute we got there Vickie was waiting for us and she stayed with my son the whole time, including during surgery, along with bringing him out to the car. She had a bag full of hand toys, which were especially for autistics (one of them was his favorite and when he woke up in Recovery he still had it in his hand). She also had his name in bold letters on the wall. Reason for that was that we call him by his middle name and she didnt want staff to call him by his first name. Vickie thought of everything! She and all the staff in the Operating Room and Recovery treated my son with respect, caring and personal attention for his specific needs. He kept asking for DD glazed doughnuts and a coke and when he woke up the Recovery Room nurse brought over a coke and glazed Munchkins. How good is that! I cant say enough about Vickie, all the staff that interacted with us and Emerson Hospital in general, for making this difficult time a good memory for us both. Emerson has a program in place to not only care about the patient and their specific needs, but also for the family. Thank you Vickie and all the OR and Recovery Room staff that assisted us.

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BJ

BJ Lachance

Hey if you like dead cock roaches in your hospital room -- this is the place for you ! Yeh just sittin there in my decripted hospital bed ( the top part did the Kraft-0matic bed thing -- the bottom didnt -- was broken). No TV of course... And then I look over and there is a dead cock roach on the floor. -- I look again is this DTs ? / NOPE I scoop it up with their Emerspn guide to compassionate care -- and this is the best part .. I show it to the Head RN... The Head RN on the floor says. No problem its been long dead. And I was like Umm no not really why are "long dead" cock roaches still in my room? The staff didnt seem to have an answer for that but they also didnt seem surprised... My buddy that retrieved me said hey man I sleep on the ground all the time. And I asked "last time you were in a hospital were there dead roaches strewn about your room? " ... he had to laugh at that one...

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Helen ODonnell

The Parking Garage is Dangerous . . . but you dont have an alternative. An employees car had been hit and they notified her at work. She was irate and accosted me in the garage because she thought I had done it, because I was parked next to her when she came out (hours later). Supposedly the police had given her the correct identifying information, but she must have been seeing red.. It created a scary and dangerous situation for me. I went out of my way to call the parking garage manager about this but he was so defensive and so busy telling me he couldnt do anything about it because she didnt report to him that he didnt even listen to me. I got nowhere. Id do everything possible to avid that garage in the future, including going elsewhere.

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PH

Philippe Michaud

Best hospital I have been too so far. I went to Leanord Morse, Milford Regional, Newton Wellesley and Framingham.... but this one really delivers. Quick to be seen, doctors arent playing angry birds while you are waiting like in some places, nurse and doctors and all the staff really makes you feel like they would treat you for free or almost. Went there with Scurvy due to really bad nutrition choices. After trying three hospitals, 5 antibiotics me and my wife finally got the right diagnostic. Only downside is that if you wanna pay parking outside, you need the chip that just "hovers" on the reader.

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A

A Private User

Brought my 12 year old little girl in with what I think was a Migraine. The triage nurse was awful to the both of us. First she began pelting my daughter with questions and would not let her answer by cutting her off. She was not kind at all, rushed her over to the scale to weigh her (She could barely walk) and then shoved us in a trash filled dark room after trying to put us back in the waiting room 3x. She had only a couch, no pillow or blanket. Then we proceeded to wait for the MRI for 7 hours only for it to break. This was my first and hopefully last experience in this "hospital".

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A

A Private User

Our son was hospitalized at Emerson for 3 days on the pediatric unit. It was a parents worst nightmare -- a child so sick that he needed hospitalization for his illness. Although it was an experience that brought us much anxiety and uncertainty, the care we received was outstanding. All of the nurses demonstrated the highest level of compassion, attentiveness and skill. I cant say that I want to go back, since I certainly dont want to see my son in that condition again, but in the event that he ever needs to be hospitalized again, we will be going back to Emerson.

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A

a google user

Bad radiation doctor, never talk to patient directly. Sent wrong billing code to insurance company. Never return patients call. The worst part is when they sent medical record to my new doctor, this never seen , never talk doctor, bad mouth me.... If you have other choice, you should never go to this crap place. Do yourself a favor by not going there They charge you much more than Lahey for the same procedures. I would give them -5 rating if possible

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BA

Barry Roche

A great community hospital with caring staff and good facilities. All 3 of my kids were born there and it was a great experience each time. Follow up care is excellent and staff are friendly and professional. They are expanding their specialist care through partnerships with Mass General and that will improve the availability of top specialists.

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A Private User

Had a great experience on the labor & delivery unit in 09 with our daughters birth. Spacious rooms, caring staff, and good facilities. The food was good enough that we didnt end up getting take out while there. They took great care of us. We enjoyed the prenatal classes as well. Were planning to be there for our second childs birth in the spring.

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GA

Gautam Gupta

Just got yelled at by nurse Melanie for asking for some ice chips for my wife to suck on after shes been lying here in the ER for over two hours - first visit by nurse who has no knowledge of her medical history or that patient had been severely dehydrated throughout the day. When asked for a doctor, told "none had been assigned yet."

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RO

Robert Call

the staff at the wound and specialty care, are great very caring and very professional i went there for a second opinion and they were very specific about what they were going to do and within a month my wound was taken care of and how to take care of it form then on. I cant say enough about them Bob Call

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Ruth Owen

While Emerson is a good hospital if you dont have any significant medical problems, a hospital in Boston is better. I went to Emerson when I lived in Concord for many years then went to Beth Israel Deaconess Medical Center in Boston, where I received comprehensive care, unlike anything Emerson can offer.

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