Bay State Eye Associates

Category:	Eye Care Center
Address:	436 Broadway, Methuen, MA 01844, USA
Phone:	+1 978-687-3220
Site:	baystateeye2020.com
Rating:	4.1
Working:	9AM–5PM 9AM–5PM 9AM–8PM 8AM–6PM 7AM–6PM 8AM–2PM Closed

Location

Photos 5

Reviews 10

dahiana paulino

Been going to Baystate Eye for years. Absolutely love Dr Khan!! Tom is very pleasant and helpful; however some staff members lack customer service skills. I purchased some non prescription glasses Thursday night and paid for overnight shipping. Glasses didnt arrive till Monday. Tom was very helpful in keeping me up to date with the status of my order and even offered different options for pick up in the case I couldnt pick up before the store closed. I was able to pick up the glasses 10 minutes before closing. When I show up, I give the women at the front desk my name, she puts the box containing the glasses on the desk and that was pretty much it! I wasnt asked to try them on to see if I needed them to be tighten, nor was I even given a bag. I wasnt even asked to check them on to confirm those were the glasses I ordered. I simply just walk out to not lose my cool but when I get home, of course the glasses need to be a bit tighten! I called today to speak to Tom and unfortunely hes not in on Tuesdays. Ive shopped at other opticals for frames and Im always asked for fitting, prescription or not and the fact that I wasnt even given a bag made things even more upsetting, especially being a frequent customer! Not sure if Ill be purchasing anymore from this establishment!

Daniel Sullivan

Ive been going to Baystate Eye Associates/Dr. Kahan yearly since 2009. He and his staff are very friendly and professional. The exams are quick but seem thorough. Dr. Kahan does like to talk about his family and sometimes takes out photos forgetting you dont have your contact lenses in, lol. Usually you can get an appointment within one to two weeks of calling. They also have a good selection of frames and lenses and offer referrals for LASIK to a practice in Waltham if you are a good candidate. You can buy contact lenses directly from the office or if you order from someone online Ive never had a problem verifying my prescription. They also will price match contact lenses prices from other retailers if you bring in a printout of the lower price.

Tamara LaPosta

Very disappointed in the office...not the doctor. I went for an appointment on 11/13 at 4:30. Wasnt seen until 4:50, without even an acknowledgement from the staff. The doctor was very friendly and quite nice. After purchasing my two pairs of glasses, I was told they would be ready by Thurs/Fri of the following week. Today, 11/23 I called to check on the status and was told they were ready. I went to the office at lunch to grab them only to be told that only 1 pair was ready and they couldnt tell me when the others would be finished ("maybe Tuesday or Wednesday"). UNACCEPTABLE CUSTOMER SERVICE. Absolutely terrible.

Dharma Ortiz

Called to set up a first time visit the lady on the phone was really nice. I called back to reschedule the appointment and the guy that answered the phone was rude very unprofessional like he was in a rush to hang up with me. Called about a week later to schedule the appointment I believe same guy picked up the phone had me on hold for 5 minutes to tell me I had to call back the next day cause his server was down. Taking my service some where else......

DEANKALIKULUS

Have always been indifferent about eye exams but Bay State Eye changed my mind. Dr Kahan did the exam for my wife and I and made it very enjoyable. The staff was excellent and was happy to special order my frames and even gave my wife multiple samples of different color contacts. I have already recommended them to my friends and family, even the ones without glasses.

Vitor Hugo Hormung Cid

I went with my wife for an appointment with Doc. David Kahan and we were impressed by his knowledge and the service at the place. Since the arrival in the office until the consultancy to buy new glasses, everything ran smoothly and we have all information we need. Fair price and a great service.

Christina raymond

Dr kahn is one of the best eye drs around i am completely satisfied with this business

Hadia

Glasses gave my ear a mark because it was too tight. Over all great experience

Ysabel Gonzalez

Very nice people n good service

Jorge Colon

Great Doctor and Staff!