Metro Dentalcare Albertville

Reviews 4

JE

Jeremy Dominick

My family has been with metro for several years due to the insurance options we have. At 1st we thought them being a "chain" was convenient, because they are everywhere. Sadly however, our experiences have dramatically degraded over time. My personal experiences have been pretty rough since we moved to Albertville and I can honestly say I will not be back. From pushy "sales" pitches for over priced toothpaste and guilt trips, to rough handling by the hygienists and Dentists themselves. My work has been shotty, scheduling has been messed up repeatedly, to records mismanagement. They refuse to work with anyones schedule, conflict be damned. These are all signs of a commercialized practice where you are a number, and dollar signs, but not a patient. They push you in and out as fast as possible, which leads to poor work which requires repeat visits to get it right, and poor prep sometimes including working before your numb and when you ask for more they either make it rough or dont give you more . Ive made complaints directly to the dentist, and they promise to world but it obviously doesnt do any good as they revert back to the same poor service and work. My kids have complained that they are too rough, my wife has had similar experiences as well. I know a couple of families who have discontinued going there, so its obviously not isolated. The last straw was this morning when a crown they installed several months ago fell out, I called to see how soon I could get in and they offered me something next week. How is someone supposed to eat, drink etc for over a week with a bare nub for a tooth? Do they not care? The receptionist was rude, and basically didnt care. Only option was to leave work in the middle of the day commute back to where they are (which happens to be about 30 miles from where I work) and wait for an opening, then wait in excess of who knows how long to get it cleaned up and re-installed, then return to work if I am not stuck there all day waiting to get in. Clearly contacting the dentist directly doesnt work, maybe more bad press and a letter to the corporate offices will turn things around, sadly I wont know if they change as ive had enough. Dentists are already "feared" and now I can see why, its not a unwarranted stigma, this branch specifically goes a long way to tarnish the profession, Ive been to several dentists in my life, some good, a couple no so much, but these guys have ruined it for me.

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LA

Ladd Russell

Surprised by these other negative reviews listed when I searched for the Albertville location on google maps recently. My family began going to Metro Dental in Alberville over 3 years ago when we relocated nearby. We have all had very good experiences with both dentists, dental assistants and office workers at this location. Another good sign at this location is there does not seem to be any employee turnover as the faces we see each time are the same. My personal positive experience Id like to mention regarding Metro Dental in Albertville has to do with staining on my teeth. Sometime in my early to mid thirties, I began having a problem with staining on my teeth. My brushing and coffee/tea drinking habits had not changed to cause the new staining problems. After one or two cleaning appointments I had a conversation with one of the dental assistants about using electric or sonic toothbrushes. Up to that point I had always simply used a regular manual toothbrush, so I thought why not make the switch to see if it might help with my problem. Within just a few months after the switch to a sonic toothbrush I was already noticing a major difference. Two years later, the staining is still no longer a problem for me.

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TA

Tarry Trout

I stopped buy to get a estimate with a full break down of what needed to be done. The lady at the front desk told me that they would not do that. I guess that they have a a deep client list that they dont want anymore patients. Very unprofessional!!!!!!!!!!! Small town the words spreads fast and I have a big mouth:)

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CR

Crystal Bright

Great clinic. I love that they give back to the community each year by participating in the Give Kids A Smile program, which provides dental care to under/uninsured children.

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