LensCrafters

Reviews 6

A

A Private User

Wow! Excellent customer service. This was my first time ever not buying glasses from my regular doctors office, health partners. My insurance had switched and was no longer covered there. I decided to give lenscrafters a try and am I glad I did. The eye exam was very thorough, much more than just the refraction. Then when it came time to picking out frames the staff did a great job helping my find quite a few frames I liked. My favorite part about the whole experience was this new system they have to help you narrow down your choices for frames. They can take pictures of you wearing the new frames so that you can compare them wearing your current glasses. I have a stronger prescription and cant wear contacts so that made it nice and easy for me, since I could actually see exactly what the frames looked like on me. After picking out the frames they used the computer thing to take my measurements as well and then informed me that they could make my glasses in an hour. Definitely will be going back to get some sunglasses.

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RI

Riley Maanum

This place is the worst I have ever dealt with. Staff is rude and be prepared to wait. I purchased a new set of glasses and have had to go there 6 times now between the frames breaking, them not putting the glasses together right and getting adjustments. Every time I have beeen there I start to realize I am notm the only one that is annoyed with this place. Glasses in an hour??? Mine took over two weeks. I think I am fairly easy going and this place has tested my patience. I would pick a new spot.

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ST

Steve Klein

Great service from Ellie, my glasses broke and she didnt have the same frames in stock but checked all stores and finally found a pair out of state. She arranged to have it shipped and lenses made for me to pick up in the store in just a few days. The Ridgedale location was the 3rd location I checked with, the first two said I needed to call around to stores myself but Ellie at this store went the extra mile to provide superior customer service.

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RO

Rob Ocharo

Decided to switch from the rosedale location to this location for my annual eye/contact exam which usually takes 45mins to and 1hr. They were taking 2 hours for a simple eye and contact exam. and the worst part of it more than 3/4 of the time i was just sitting and waiting on the doctor. Ended up walking out of there without completing my exam. NEVER AGAIN>

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TI

Tim Knippenberg

Their Eye Doctor wrote my prescription for 1 year. It expired 5 days ago and they wouldnt extend it. Cmon 5 days? Really? I went to Pearl for my exam, the Doctor said given the condition of my eyes it was ridiculous LensCrafters only wrote the prescription for 1 year.

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NA

Natalie Brasket

It took them an hour to get lenses after helping two people in front of me. I even came in with a prescription. The service was poor, and I will never go back.

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