North Valley Hospital

1600 Hospital Way, Whitefish, MT 59937, USA

Category:	Hospital
Address:	1600 Hospital Way, Whitefish, MT 59937, USA
Phone:	+1 406-863-3500
Site:	nvhosp.org
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 15

Reviews 16

Jess Buss

The care I received was top-notch. The billing, on the other hand, has literally degraded my quality of life. Heres what happened to me. Out of the blue, I get a collections notice for a bill I didnt even know existed. The billing company (Epic) didnt talk to the hospital (North Valley) and sent me to collections (Mountain Land Collections). I received the collections notice on December 15. In tears, I called the collections agency. The company taking me to collections didnt ring a bell, but with the date of service, I was able to deduce that it was North Valley. I had already received a bill from North Valley for that DOS and figured there was some sort of mishap. Turns out, there were two bills - one for facility and one for physician. The collections agency told me that I had until January 19 to pay the bill without having anything reported to the credit agencies. I called North Valley, who sent me to their billing service - Epic Physician Services (or something like that). Epic had no record of me. Went back to the hospital, someone from the hospital called Epic, they found me, and deduced that they were unable to bill me because they didnt have my address (even though this was provided to North Valley on the date of service and had not changed - they blamed some botched data dump between systems). The genuinely helpful billing manager at North Valley was able to negotiate with Epic to get everything back from collections, billed me directly, and everything was paid and cleared by January 20. Around February 1, I see that I have one account in collections on my credit report. They indicate that I was brought to collections in August - though I was not notified until December. I called Mountain Land Collections and they indicated that they reported the collections notice to the credit agencies on December 31 and pulled it back on January 15. I asked for a document from Mountain Land Collections indicating that I was wrongfully brought to collections, but apparently they dont do that sort of helpful, professional thing. Im trying to buy a house - this does not help me. I have had a completely blemish-free credit report right up until the year Im going to the bank for the biggest loan of my life, for somebody elses mistake. And, frankly, I blame North Valley for their choice in physician billing software. I cant pay a bill I dont know exists. I sought service from North Valley, not from Epic Physician Services, and rely on North Valley to make good business decisions about how my account will be handled.

Madison Hannig

Honestly devastated that NVH sold to KRMC. KRMC is THE WORST possible hospital and I can already see changes happening to NVH and let me say, they arent good changes. Really sad though, because I loved NVH when I had my baby there and now Im hesitant to go there in fear of having the same experiences there that I did at KRMC. Thankfully we arent here much longer, and are moving out of state so I wont have to worry about going to either of these hospitals. I was really hoping that they would stay the same when I heard that KRMC bought NVH, but obviously that didnt happen. I also feel bad for the employees. They all sound so grumpy and unfriendly now since KRMC took over. Im not sure why, but I definitely see a difference in them too.

Corey Stevens

You never want to be here, but when you have to visit a hospital, its a pleasure when the staff is a pleasure! Ive had to frequent here due to an auto accident, and every visit, Ive gone to a different area, but always had a exceptional experience. The staff are incredibly friendly, courteous, and swift to proceed with what needs to be done without feeling like your being rushed in and out like a number. From the emergency room to the labs, all the workers were skilled and helpful, and I felt like I mattered more than any other there!

Rj N.

Pregnant moms beware. Avoid this hospital and go to kalispell. They wont let you leave and the nurses are horrible and liars and one nurse is sooo rude. They are CPS call crazy. My wife and kid have been in there for a week and a half. They said now that they cant have no visitors. Which is bullsh****. My other children want to go see there mom. But the administrator wont allow them. It almost feels like you would need to get a attorney to get out. If you do go BEST OF LUCK!!!!!!!

c dunsh

Worst billing department ever. Took months for them to send information to my car insurance. (Its been five months, and they still havent sent anything!) I have called them four times, my insurance contacted them at least three separate times requesting information for billing. They really drop the ball. They were more than willing to let me set up payment plan to pay out of pocket, but never once helped get anything sent to my insurance. Their billing department is a total scam.

Duschka Fowler-Dunning

We had an excellent experience at NVH from the nurse and doctor to the specialist and billing staff. My boyfriend had a dislocated hip and they brought in a specialist from Kalispell who got the hip back in. They were friendly, helpful, educational and very attentive to us the whole time we were there. I highly recommend them. This is before the bills have arrived, so I have no reference to that aspect.

LeiMcGinnis AlonzagAy

Worst hospital i encountered in my life. They told me to go to Glacier medical clinic to check my highblood pressure and i was there they asked me what check up they should be done. Then after Some basic check up they told me to go back northvalley. After all the wasting time here comes the stupid bills! That hospital is perfect for small town for patients that has mild case of health problem.

Alina Korchmar

I would give more stars if I could. :) I loved you guys!!! The nurses, doctors, etc. are AMAZING!!! I had my baby there and the way I was treated helped my recovery go much more smoothly! Looking forward to seeing you guys again with my next baby due in May :) LOVE YOU!

A Private User

Try all the choices for viewing the area. It can be an adventure in its self. They are so excited to begin their new life in Montana. The boys begin school on September 3rd. Jerry and I are looking forward to being with them at this very special time of their lives.

Trippingout 613

Great staff. Really clean and nice. Easy parking close to the door. Hope to never have to return though!

A Private User

They treat you like you are in a spa. . . great furnishings, great art work and wonderful caring staff!

Kyle Knox

Great Staff! Best cafe of any hospital I have ever been to.

Choyce LLC

They have a great little gourmet restaurant here

Shawn Upson

Great place they make you feel comfortable

laura beth Belcher

Great nursing staff!