Apria Healthcare

Reviews 13

CI

cindy morris

The worst home health care experience I have ever had! I was promised an urgent delivery--meaning within two hours. The delivery of my equipment to keep my daughter from going into respiratory distress took over eight and a half hours. I had seven phone contacts with Apria from the time the order was sent in at 3:00 p.m. until it was finally delivered at 11:30 p.m. I also had contacts via email and fax. Every time I called Apria they couldnt seem to find all of the information at one time and they would start the process over again. I was also promised a phone call from a branch manager. In the four days since this debacle the only phone call I have received was from the billing department. It seems they dont have communication problems when it comes to receiving money, they only have problems delivering the care they are in business to provide.

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A

A Private User

Their prices are reasonable and the hospital bed we rented was great. However, their customer service leaves a LOT to be desired. You talk to a call center and not the actual store. We were told up front there would be no charge, we would be billed and then the day it was to be delivered they called and said we had to give them a credit card in order to have it delivered. We can not get in tough with their billing dept. at all. I waited over 30 mins on hold, left a message and never got called back. They are days late picking up the bed with no communication at all. I have to keep calling in to find out it will be tomorrow (supposedly).

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DA

Dave Fowler

Billing fraud. I dont know how else to put it. The last time Idid any nusiness with Apria was in 2003, yet suddenly, they are claiming I rented equipment from them in 2015! It is a boilerplate phone sustem trying to rectify the situation, they just expecte to pay for something I never received. Period. Complete fraud! Runfrom them as fast as possible.

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JE

Jeff Reed

Horrible company!!! Phone calls are routed to overseas call center that is of no help. You will spend hours trying to contact someone who can help with no success. I have spent 4 days trying to get a pair of crutches that were prescribed by Doctor and approved by insurance. I still do not have the crutches. USE ANOTHER PROVIDER IF POSSIBLE!!!!!!!!!

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LI

lionfamlee lionfamlee

Short: Apria could not locate my account info for over a week and a half. My Insurance company faxed it to them and Apria said it would take 7 to 10 business days to process it again. They said they would not escalate the process even though it was original sent to them a week and a half prior. I am without my medical equipment as a wounded vet.

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LO

Lorraine Kallhoff

My experience with apria is very bad. I did not get a bill this month. to get ahold of someone is terrible, I called on the phone pressed right no and it just kept going on with different no. to polk. Never did get any where. So dont put late charges on my bill. If things dont improve I will go to a differerent company.

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RI

Rich Riggs

They are charging me for services that I didnt order and it is impossible to reach the billing department to correct it. The local branch is unable to address any billing issue. Hold time is usually over an hour and I have been hung up on without being answered after 45 minutes.

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CL

Clare Novak

I have always found the customer service staff to be nothing but helpful, professional, and courteous. The delivery service for my liquid oxygen has always been on-time and issues that may arise are promptly resolved to my satisfaction. Posted on behalf of Elisabeth Morris.

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CH

Chris Powell

Ive been with Apria for over 4yrs nothing but helpful courteous people working there and I will recommend them to all my friends and family and to anyone who needs oxygen Apria is the one for you simple the best!!!!!!

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RO

Rosemary Nisi

Apria overcharges the insurance company by three times or more times. Google what you want and you will find it at a fraction of the cost ! I highly recommend choosing a different place for your business.

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AN

Anna Nubel

Once I got in touch with the local branch, they were extremely helpful and had great customer service. Derrick was on time and very responsive. The 800 number was a nightmare!

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JU

jujusmom2002

Sick of trying to get in touch with these people. ugh.

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SC

Scott Ward

terrible -- avoid!

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