Dr. Susan R. Fernandez, MD

2621 W Horizon Ridge Pkwy, Henderson, NV 89052, USA

Category:	Pediatrician
Address:	2621 W Horizon Ridge Pkwy, Henderson, NV 89052, USA
Phone:	+1 702-263-1908
Rating:	3.2

Location

Photos 1

Reviews 10

Jamie Striley

Dr. Fernandez is a great and amazing doctor! I found her practice after my daughters doctor passed away in 2011. The staff was so friendly. I just had twin girls in January and have had the WORST experience ever with the so called "office manager". My twins were both in the NICU when born. One was released before the other. I took her to the doc for her 2 day follow up. At that time their insurance wouldnt cover them until I sent in their birth certificate (which as we all know takes a couple days to receive in the mail) so the office asked that I pay $85. I spoke with Rose the "office manager" or whatever she is asking if its possible to hold off until I my daughters are put on the insurance and then they can charge my insurance like they normally would. My thought was why pay $85 while on maternity leave with twins and be out $85 and then have to go through getting the money back once the insurance kicks in. Rose was very rude, looked at me like I was some broke monster who just had twins. I explained to her that my two older daughters are established patients there and that I have always paid everything on time. She then proceeded to tell me I owed on a bill from the year prior 2/2013! I thought that was cleared up because I didnt receive a bill from them until 11/2013! Me getting that bill so late I thought it to be odd so I went back and forth with my insurance and the doctors office who told me after about 4 phone calls that everything was paid. Rose then asked that I sit on the phone with the insurance company AGAIN while waiting in the waiting room with a 3 week old premature baby. I did so and the insurance company then told me that the office sent in the claim to late (hence the 11/2013 bill) and that they denied the claim and that the office would have to send in another claim. I asked the insurance company to call "Rose" which the did and explained the situation. She then called me to the counter no words spoken and said, "Sign this." Which was a promissory note stating I would pay the $85 if the insurance didnt go through. I felt very belittled by her and spoke with another doctor at my other daughters next visit about how I was treated who apologized and said she would let Dr. Fernandez know. I then had another incident with this same person giving me incorrect information over the phone! Im no longer going to this practice with any of my 4 daughters. If you want to be belittled, looked at like you are some criminal and being judged by the office manager then go to this practice.

Felice Cole

Dr.Fernandezs office is very unprofessional!Ive had to wait over three hours for my children to be seen once.Every other wait has been well over an hour and a half.Most importantly my 2 year old has a collapsed jaw that I informed the dr. About and she brushed it off.I had her seen by a pediatric dentist who confirmed my concern.When I brought her back to Dr.Fernandez with the dentist concerns she stated shed get my daughter a specialist and referral to give her two weeks.I called back three weeks later still no referral they processed the referral as we were on that phone call.To make matters worse they sent the referral to the wrong plastic surgeon.She referred my daughter based on the dentist findings rather than doing her own research within the three weeks we had waited.We had to do the research on our own,find the proper plastic surgeon and give the office the fax number to send another referral while we waited at the office or it wouldnt of gotten done! Do Not Bring Your Children There!!!!

Helen Torres

I made a doctors appointment one day and then rescheduled a doctors appointment the next day for a different time. My ex-in laws took my son to the doctors and they denied my son services! They stated I had a balance of $160.00 so they would not see him. So you are telling me that $160.00 is more important then my sons health?? Not only am I going to call channel 13 on these people I will never ever recommend this place ever! To the female who laughed when I said whose more important my son or money karma is a b****!!!

DJ Vlogs

I have 4 kids and they have been going to Dr. Fernandez since they were all born. My oldest is now turning 15. Staff is Great! Family Oriented! No insurance problems! Ive never experienced any problems at all! they have 2 locations which both are very convienent for me! my kids Love them and the staff Loves them too! Thank you so much for all your help and continued help!! btw sorry review is under DJs name lol. Love, the Fines Family

princess rose

My oldest son is 6 & my youngest son is 4 both of my kids have been going to Susan Fernandez since they were born! There has been times Ive doubted the doctor but honestly!!!! Shes been truly amazing to my boys! Easy to get appointments for them! & they love her!! Even when they get their shots they dont mind! This is one of the best doctors Ive been to !

Connie Ambriz

My kids love Dr. Susan R Fernandez. I have been taking my eldest daughter since she was 2 years old and my other 3 children have been seen by Dr. Fernandez since day 1. As a parent you love the close and personal attention. I 100% recomended Dr. Fernandez. Thank you Dr. Fernandez Familia Ambriz loves you.

Joan H

one of the lady staff made a very unprofessional comment during my daughters ear piercing,we dont appreciate her being bitchy..my husband and i doesnt like it and decided to find another pediatrician for our daughter..we are not going back..

A Private User

she is the best in town!! she is so friendly and very good with kids.. i have been going there now for 6 years and anyone with kids i always tell them to go to her cause she is sweet and nice and will always fit you in...

Mai Der Vang

She is a good doctor. My kids have been going to her for about a year now and they adore and love her. She is very friendly and talkative with my kids. She makes them feel relaxed and not scared when they go there.

Isa Trejo

All 3 of my kids go with Dr Fernandez and they love her they have been with her sense they was all born