Northern Nevada Medical Center

Reviews 3

NN

Nnott Ttelliingg

I was billed approximately 2,800 because I was transported there (while cognizant) by mistake against my will in violation of the law (I looked up the relevant laws and read the entire 40 pages of the relevant medical law and 14 pages of the major relevant billing law), and they refused to drop the bill. They did not even talk to anyone who was an attorney or had any legal background whatsoever, and refused to look into the laws whatsoever. I never signed any contract with them, which they acknowledged (they said their notes said I refused, but I was never presented with a contract). The bill was for nothing more than a urinary drug test. Im not exxagerating. The results showed nothing in my system, if it matters. Doctor Albright (a body builder of about 250 lbs), the only doctor in the wing, of the night shift, said to me, "I WILL TIE YOU UP AND CHEMICALLY SEDATE YOU" (sic) (and he said this quite angrily) in response to me finally demanding to either be notified of my rights (which they refused to do) or be allowed to make a phone call (which they refused to do) or allowed to leave. Please understand, also, that this was after hours of being nothing other than polite, that I was already struggling with school and other things, even had a test and homework due the next day, during the 2nd to last week of the semester, as a difficult science major; school-work that I couldnt just "make up." Every time I received a bill, I called or wrote a letter in response, and explained that I did not call them or request service, that their billd was actually illegimate according to the federal billing laws Id read, and, the times I called, the person I spoke to said "okay," they understood, that they would drop the bill. Then a few months later, I receieve another bill. This happened for approximately two years. I wrote a "letter of dispute," sent certified mail, return receipt requested, which they ignored completely. 3 months after I sent the letter of dispute, I followed up by phone, and they (Kris Trotter, the one responsible for the decision, who admitted she had zero legal background) told me she had decided they DO have the legal right to bill me, and then refused to look into the laws that I quoted for them in my letter of dispute and over the phone. She admitted that she had not read the billing law I quoted in my letter of dispute. Her decision was completely arbitrary and without legal foundation. They sent my bill to a different collection agency for some reason than the one they had originally, and when I explained the situation to them (and told them they might not want to be mixed up in the coming lawsuit), they sent the bill back to NNMC, refusing to take it. NNMC wrote it off as "charity". A number of other more minor things happened, which Ive left out. Note, I looked into legalities such as "implied consent," etc. more than any other entitiy involved. Every single relevant law I looked into (including the medical law regarding my situation, the federal billing law regarding my situation, and the legal concepts such as "implied consent," and "unjust compensation") said, clearly, that the hospital did NOT have the right to bill me, and/or that I was NOT responsible for compensating the hospital for services. The CEO, Mark W. Crawford (FACHE) was (finally) made aware of the actions of Dr. Albright, but his response, put bluntly, made it obvious that he had helped in constructing a big lie - while brushing off actually investigating my complaints. Please feel free to share my review.

LA

LaRena Fry

Most of us dread going to the doctor or getting out patient services. Often times even if you have an appointment you feel you are wasting your time just waiting to be seen. That was not the case at Northern Nevada Medical Center. Northern Nevada Medical is the hospital located off of Prater in Sparks, NV. There are also medical offices located here. There is a huge parking lot available. So glad that my insurance allowed me to come here to get my out patient x-ray since it is closest to me. You dont need to make an appointment. They take walk ins throughout the whole day. I needed to get an x-ray of my shoulder. I walked in looked up where out patient x-ray located. As it was on the second floor I went to the second floor via an elevator. I went to the check in desk at X-Ray for out patients. I was told by the woman behind the counter that I needed to take my doctors order to admissions and have them check me in. OOPs. I should just have stopped at the information desk that is directly in front of the entrance into the hospital. FYI: Dont just go to what ever out patient service you need first. First you will need to take your prescription order to admissions. At admissions they will fill out your paperwork and give you the stickers that you will need to get your out patient service done. Carolina in admissions had such a wonderful and friendly demeanor and was able to get me in and out of admissions and on my way in a timely manner. It all depends on who we come in to contact with and their demeanor that sets the stage for the way we perceive how we are treated. I was so pleased with Carolina and her politeness friendliness, and professional treatment of all the paperwork and me. I sure hope that Carolina in admitting gets KUDOS from her bosses. Once I got my paper work I took it to the second floor to get my x-ray. On the second floor I checked in at the x-ray out patient desk. She informed me I would be next. I waited maybe 10 minuets. The technician came and got me. She brought me back to where I needed to go and took my x-ray. That was it. I was done. So from the time I parked my car until I got back to my car was maybe 30 minuets. Well done Northern Nevada Medical Center! WELL DONE!!

A

A Private User

Awful. I had to go there last night and it was the worst hospital I have ever been to. The staff was nice while they were with you, for the most part anyway. But as soon as they left they would start talking (loudly) about patients and naming off a TON of PERSONAL information like it wasnt confidential. I could not believe what I was hearing. They were not using names, each room has a number but it took me about 5 minutes to figure out my number and several others without even trying. I waited in there over 5 hours for them to tell me nothing. They could not diagnose me, they even said what they tested me for (2 things) even though I am sure it was something way differant. They would not bring the old lady next to me any water at all, she was so thirsty but they waited until she was nearly discharged (after being there all damn day) to bring her any at all. I believe they pick and choose who they want to take care of, all I heard all night was the doctors and nurses b***** and moan about how people only come to the ER because they dont have to pay for it. Not everyone in this econemy has money, would you rather someone die in their home because they cannot pay? Yes there are people that abuse the system but get the hell over it, YOU signed up for this job, you knew what you were getting into. If you dont like your job the quit, but start acting like the professional you are sapposed to be. I would strongly advise anyone to avoid this place no matter what issue you have, they do not care at all, they act like spoiled rich brats, and they are not professional in any sence. I know I am not the only one who believes this and I will never go there again, same goes for everyone I know. I will spread to word and hope others do too.