Visionworks Doctors Of Optometry

Reviews 12

RE

Renee W

At the time of my appointment, I was still within my third trimester, I was due for a basic eye exam so that I could renew my contact prescription. The appointment was around 2:00 PM and the front desk receptionist couldnt multi-task to save her life. I came in early knowing that I would need to fill out new patient paperwork and they still did not get be back to the doctor until almost 2:45. Upon this, I was asked what my drug allergies were and the doctor that I saw was a middle aged african american woman whose name I do not remember, however; she explained to me that she would not count the drug allergies unless they HAD BEEN APPROVED OR PROVEN BY A DRUG ALLERGIST OR MY PCP (Primary Care Physician). Shocked to hear her say this, I explained to her that if she was going to dialiate my eyes I had to have a specific drop due to the dye in the one particular drop causes excruciating pain and I was sent to the ER last time because it was in fact an allergic reaction. She disagreed and wouldnt listen and basically told me I was crazy. This was the very moment I retorted by simply grabbing my items and walking out of the facility. They are by far the worst eye-care I have EVER been to and I HOPE you will do your research before going to them as well.

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ME

Megan Parker

The lack of customer service and professionalism at this branch is appalling. I have been in this store more times than I can count and not once have I had an even semi decent experience. Honestly, I believe that proper training with their system would lessen the hostility you receive from the employees. If they knew how to find your information without asking every other coworker and placing you on hold for fifteen minutes, they would probably be in better moods. Furthermore, with proper training, they would most likely learn how not to charge my account twice for one order of contacts. If they at least showed just a tiny bit of customer service by calling to make me aware of the accident, I probably wouldnt be writing this review. But since they did not, I have reached my breaking point. I have however, seen one doctor that was very informative and very sweet. The other two that I have seen could care less if your eye was rolled backwards. This store has great products and so much potential to be very successful and to have a higher rating than a 1.9 out of 5. Unfortunately, with a staff that is careless and clearly unhappy (which came directly from a staff member) you should anticipate a negative experience.

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LA

Lauren English

This place is so unorganized! I came in the door and I said that I had an appointment that I made online. They said they couldnt find my name, but I gave her the confirmation number and they were disgruntled that they did not have me on their schedrule. I gave them my insurance card and they said they did not take it. I said I checked online and Davis Vision recommended this place as a provider. They said since my employer was in ny I could only go to ny eye doctors. This statement is beyond false. I work in health care and know that is not true. I asked if they could call Davis vision to make sure because I made sure I did the research. They declined. I called Davis shortly afterward and confirmed that they were a provider. Well I walked out, they were not getting my buisness. A little lesson on customer service could help as well!

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KA

Kaylee Moore

I gave this place a 2nd chance after my first experience was terrible. The staff seems to dislike working there and the Dr also seemed miserable do to the over booked schedule. This year I saw a new dr who was younger and he was nicer but when I came to pick my contacts up they wouldnt let me leave without seeing the dr. I waited for over an hour and was still not seen. I told the front desk I had to leave and she said it was because I didnt have an appointmen that I had to wait.I ended up leaving without seeing the dr. Ill go back tomorrow but after I get my contacts I will no longer go to vision works. Save yourself the time and money and go to someone who cares about you and your time. This is like going to a clinic. Poor customer service

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ER

Eric Speckman

I made a 3:15 appointment for contacts on 6/20/12 and wasnt seen for the initial workup until about 3:40. I dont mind that but right as I was getting seen a manager lady felt it necessary to question the employee seeing me about her break that day and petty stuff like that. For one that delayed her from seeing me and two its incredibly unprofessional. Here I am at 4:00 and I still havent seen the doctor and theres no saying how long itll be. Make sure you have nothing to do after coming here because they cant keep a schedule or call their appointments ahead of time to inform them of the delay.

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JO

John Tracy

The experience was ridiculously bad. I was in the store for 30 minutes and I was never approached by a customer service representative. I even initiated contact by asking a question about mail frames and was promptly dismissed after she answered. Do yourself a favor dont even bother with this place. These ladies dont care what they do care about seems to be on a plate or in the back room somewhere. Its a shame that customer service in America has hit rock bottom. If you want to see what that looks like walk into the Visionworks in Clifton, NJ. Its good for a laugh, but thats about all!

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DA

Dalis DeLeon

Is a fraud, they say look at, the frames, all signs say $69.95, FALSE. No one. Ever came to help me, I had an appointment for 9;45am, I was called at 11:45,UNACCEPTABLE! My insurance provides. Free. Frames, they never mentioned it or give me an option. They said contacts covered by insurance, then I got. Charged $39 for contacts!? They said in order to be seen I needed a 3D special text not covered by insurance, $39.00!? My insurance said: NO OUT OF POCKET AT ALL! I ended up having to pay $80+ dollars.

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TE

Teresa Gay

I wanted to post no stars but that wasnt an option. It took FOREVER to check out when we were there. I was called for notification my contacts had come and was not told they would not be released until I saw the doctor. The doctor wasnt in and was notified AFTER making the 20 mile trip that I was supposed to be there before 7:00. Wasted trip!! Poor communication, poor service. Will find another option next time.

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CL

class113 room

I gave this office a four because the doctors and the front staff treated me excellent. I was seen five min after I walked in. I was out in a jiffy. The environment was clean, cant say much for the people who visited the office lol.

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WI

William Isbell

I have gone rounds with this place. They messeed up my perscription. To date they still can not get my insurance right, even after calling them multiple times. They are also very pushy on the "extras" they want you to buy!

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BR

Brittany Scimeca

It was a great experience from the first phone call to getting my prescription glasses the same day of my appointment! Sonya was extremely helpful and customer service was excellent.

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A

A Parks

It is a true fight to get an accurate prescription. After weeks of headaches, I need a complete refund so I can go somewhere where my vision really matters.

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