Rutherford Animal Hospital

Reviews 3

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Cecilia Castaneda

I took my puppy boxer only once cause our regular vet was remodeling his place and our puppy needed her next vaccine. Dr.Christina Chiang was the one who saw her and told us a bunch of staff and recommended meds and set of vaccines that Kitana our dog supposed to get again. She stated that she needed them because the time past between them was too long and therefore it was a most. Kitana was three months old, also she gave her the rabies vaccine for 1 year. Today we went to the town to get her licensed due to town regulations. The town told us that her vaccine was not good because it expires in September and to get the license, the vaccine must expire at least in November. We called the Rutherford Animal Hospital and we were told that the doctor did not recommend to get her vaccinated a second time because she was a puppy and her next vaccine would be in September 4th. So we explained this to the town and they ask for an Exemption letter from the Animal Hospital so we went there and they refused to give us one under the excuse that Kitana wasnt sick so she did not qualified fpr an exemption letter. From the start the assistant in the front desk told us that the doctor was too busy. Lets keep in mind that Kitana is now 9 months andnot a year old yet and they are health providers and for their services in the only visit kitana had in this place, my husband and I paid around $300.00. I told her what I knew; we had today till one to bring that letter or wont be able to get her licensed which may cause problems latter due to the fact that she is walked everyday and could get fined so of course she needs that license. She told me " I dont know what to tell you". I told her that whoever wrote the mission statement of the hospital was lying because their actions right at that moment were showing the contrary. She again told me that the doctor was too busy to write a letter. and I said: "Well she has many vet assistant here to write it and her to sign it" then she went: "Sorry, we cannot write any letter". I asked her : When I called you or whoever answered the phone told me that the doctor did not recommend another vaccination. and you are telling me you cannot provide me with a letter that says states what she said so I can get my dogs licensed? Then let me speak to her. She told me that IF I WANTED TO SPEAK TO THE DOCTOR I MUST PAID FIRST. what???????? you told me not too long ago that you could set up an appointment after one oclock which doesnt help me cause the town closes at 1 today to get my dog vaccinated which the doctor doesnt recommend. I am then need to speak to her first anyways. So she stood up and went inside. 5 Minutes later she came back saying that the doctor was too busy and cannot help. This place has a mission statement that goes like this: OUR MISSION IS TO PROVIDE OUR PATIENTS WITH THE MOST MODERN, "HIGH QUALITY", COMPASSIONTE VETERINARY CARE, EXCEED OUR CLIENTS EXPECTATIONS AND BLAH BLAH BLAH Dr. Christina Chiang REFUSED to faced us and answered our questions, our request for a letter that she brought upon herself with her statement and therefore then turned her back on this patient. She really is not prepared to be the vet that this hospital professes to have in their staff. I am not only disappointed but upset that the lack of professionalism and respect tor patients and pet owners who pay high bills out of their services. I can only say that this has been the greatest proof for me and all who in the future could suffer the consequences of these people"s actions. How is it that a so called professional vet sates that a puppy cannot be vaccinated against rabies twice in a year but its incapable to put it in writing and then offers to get that puppy vaccinated for the town going against her own recommendations. IS THIS THE KIND OF VET ONE WANTS FOR THEIR PETS? IS THIS A PROFESSIONAL SERVICE? DOES THIS EXCEEDS ANYONE EXPECTATIONS??????

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Birdie Eagle

This place is a scam, dont let them fool you. I call and told them I would like to set up an appointment to get a rabies shot for my puppy Riley, thats all. (One rabies shot is a waste of time for these people, they want to add as much stuff on the bill as possible). So once I get my dog in the office they do a whole check up, spent 20 min getting my dog on the scale, check him from head to toe, you know make a day out of it. They give him a couple shots, gave me stuff to rub on his back at home?, ear cleaning solution, vaccines in tablet form. All without asking me first. The doctor said nicely to me "the bill is going to be a little more expensive then you were expecting, so dont have a heart attack haha" and then just left. So I get to the desk and the bill came out to $430! And I would have to come back in 3 weeks for booster shots. I think to myself "hey its part of having a puppy, maybe I should of went somewhere else but its over and done now, I can live with it. I go back for the boosters in three weeks, same situation, they make a day out of it. They knowingly tried to sell me the same medication that they sold me the first time!!! They said this is easier medication to give your dog then the other medication!! Are you kidding me? I said no and they quickly backed off. They gave him the boosters. I came in thinking its only booster shots this time it shouldnt cost that much. I got the bill and it came to $230. They told me that he needs another round of boosters again in three weeks. Ha thats ok you wont be seeing me again. Wake up people they dont think your pet is special, they dont like your pet more than anyone elses. Their motive is profit

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Marlene Halvosa

I brought my beagle in for Scooting, I read up on the procedure before going so I knew exactly what was going to be done and how long it takes. The young female doctor took Bailey in the back for what seemed like not even ten mins came back out No Elizabethan Collar his but bleeding and I said "No Collar"? she said they sell them at pets smart I was givin 5 half pills so a total of 2 1/2 antibiotics. Needless to say he was Scooting again the very next day I was 265.00 out and my dog as in the if not worse condition than when I brought him in. He was so sick over this past weekend and I called to find out the same doctor was on my be Sat Night Vet, and I told receptionist No Way I took Bailey to Oradell Animal Hospital this past Sat Night they said he was in sever pain due to infection in his Anal Glands gave me twenty 250mg pills of antibiotics and Pain Meds that he needs every eight hours oh yeah an Elizabethan Collar so he dont lick his butt while healing .NEVER BRING YOUR DOG TO RUTHERFORD ANIMAL HOSPITAL...