|Address:||2215 Park Ave, South Plainfield, NJ 07080, USA|
|Working:||8AM–9PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–5PM 9AM–5PM|
A Private User
We recently took our 2 yr old cat to the Plainfield Animal Hospital for the first and last time. He suffers from IFLUTID a disease that causes urinary blockages in felines and had the same problem a year earlier in which we had to take him to a emergency room for animals. When we took him to the emergency room we felt like we were ripped off and taken advantage of especially when our regular vet would have done the same thing for him for a fraction of the price. After going to Plainfield Animal Hospital I feel like we got a deal at the emergency room, we took him here because we had recently moved and our vet was now over an hour away I have never felt like I have been more nickel and dimed before in my life than I was at this place. Going through the bill estimates alone there were multiple lines on the bill that looked like they were duplicates for example one line on the bill was administer medication, the next line on the bill was administer pain medication each were 40 to 80 dollars per day, another set of lines were hospital care and the line underneath of it was patient care $40 to $80 dollars per day. When I questioned these on the estimate I got the answer that they have several people checking up on the animals so that is the reason for the extra lines of charges. Also not only were there in my mind extra charges on the estimate they required immediate payment prior to care on 50% of the high end of the estimate which came to over $1,000 which was more than the emergency room visit a year ago in which he got immediate care and then they asked for payment. We were so turned off by this we had him transferred immediately to our old who looked after and treated him for 4 days for a quarter of what the Plainfield hospital would have. On top of this when we took him to the emergency room we were given a full supply of medication and pain medication to give him for his recovery period, the Plainfield hospital did not supply the medication upon release our vet however luckily did. I am sure if they did provide the additional medication I could have expected another $300 to $400 dollars tacked on my already astronomical bill. The only positive that I can take from any of this is the Vet who did in fact treat my cat seemed very nice and knowledgeable however if it is really about caring for the animals they really need to evaluate the way they treat the owners of the animals and their wallets especially in these tough economic times.
the expertise if the doctors are very good. my cat was diagnosed with hepatic lipidosis. with some feeding and overnight care, IV hydration, some shots of vitamin ,food and appetite stimulants? she got better REAL fast. the only thing i would suggest that with the value of treatments/medications provided it was no where near the cost we had to pay to save our pet. Your establishment needs to provide a more relevant cost structure for your patients owners. we could have procured our own vitamin B shots, appetite stims and food for 1/10th of the cost we had to pay. (your staff was very nice and thorough) which we appreciated so very much. i feel that you would retain more clients if your initial diagnosis was affordable and you laid out ALL of the options (even self treatment) to pet owners in some cases. (this option was not discussed with us). We understand that doctors value their time, they went to school etc.. but we feel it should definitely not cost such a vast amount more than a human visiting their health care providers. (in this specific case, we could have had them keep her overnight run an IV into the next day, at a cost of about 300 to 400 dollars) we could have procured the necessary treatments of vitamin B, app stims and food of a value of around 200 dollars.) instead we were charged over 1 thousand dollars for the entire package.
I dont know anyone who doesnt consider their pet a member of the family. Hence, choosing the right health care professionals for your pet is extremely important. After all, you pet may be the most helpless member of your family. Their lives are depending on you and your actions. I have been a long time fan of this facility, traveling about 12 miles to go there instead of close by facilities, until this morning. I brought my dog in for a wellness visit. We arrived at about 11:42, and had an 11:40 appointment. We checked in and were told that being 2 minutes late was not a problem. We were brought into the exam room quickly. Though my dog was getting nervous, we waited. And waited. And waited. Then I was told that the doctors 12:00 appointment had arrived and she would not be available to see us. I was told that their is a new person deciding who can and cannot be seen. Im not sure if its a new person or a new policy, but either way, I do not find this acceptable. I wouldnt find this acceptable if it was for myself, why would I find it okay for my pet? I left another vets office because every time we visited, she saw another doctor. They have lost a client as well as any advertising I provided for 2 minutes.
A Private User
This goes out to Dr. Spielzinger, or Dr. Allison as we call her. She is the most compassionate, concerned, wonderful, extraordinary vet that I have had the privilege to know and to care for my pets in the past and my one current pet now. She is an excellent diagnostician and absolutely wonderful with my kitty. I view my pet as a beloved member of my family. Thus nothing shy of THE BEST will do. Dr. Allison is the reason, though Ive relocated to North Jersey(Bergen County), I continue to take my kitty to her. Have had experience with other practices in the remote past which was the precipitant to thankfully finding PAH. They were a life-saver to one of my pets in the past and continue to provide high quality exceptional care to my new kitty. I wish I had professionals taking care of me the way that PAH, particularly Dr. Allison takes care of my pet. Thank you Dr. Allison. You are one in a million!!! A Very Grateful Pet Parent.
I felt the doctor was rushed. When the cat was removed from the exam room, decision were made and treatment given without my explicit consent. In no way were the pros and cons of the tests, or treatments discussed as treatment options. The doctor told me some of what she would do prior to doing it but other treatment and tests I was not consulted about. She did not specifically ask me if I wished blood test, rabies booster (rabies was already received during the summer), antibiotic. again I think she was rushing. I am not sure it is her usual manner. She did not allow me into the decision making process about my pet which is one of my chief complaints. In addition, it raised significantly the cost of services. I left feeling like this organization is a big business whose goal is to maximize profits. The positive aspect of the experience is that the vets diagnosis was accurate and her handling of my cat was gentle and caring.