Greystone OB/GYN

Reviews 4

IV

Ivy Mom

I have to agree with the recent reviewer, Sweet Enforcer, as well as the older reviews complaining about the inefficient front desk staff. The wait times are simply unacceptable. I spent a full hour in the waiting room for an appointment that took literally 3 minutes from start to finish. I am a mother and I work, I really cant afford to lose time like that. My pediatric office has much better staff who actually call ahead to let me know if I am looking at significant wait time (45 min plus). This is a nice courtesy as it allows you to pack some toys for the baby and bring a book or a tablet for yourself to get some work done. I came in with none of the above, thinking this was a walk-in, walk-out. Far from it. It really disturbed me that the front desk staff (and they were in abundance) didnt bother to apologize after 15 or even 30 minutes of waiting. I had had it by 30 minutes, and I asked THEM what was going on. They said, "Oh we are running behind, they havent forgotten you!" I would have appreciated when I came in being notified that there was a significant wait time. Why are there so many people up at the front desk? Just to chat with one another? Seeing how many other people have also been troubled by long wait times and the insincerity of the front desk personnel makes me question my choice of using this OBGyn. I hate to pay to transfer my medical records, and the OBs are GREAT, but if I have to deal with this haha it is so funny, we are getting paid to watch you wait and dont even have the decency to keep you updated or apologize for the wait times little game, I am going to switch to a more reliable office. There is simply no reason for this, and Greystone really should consider doing some sort of training with their front desk staff considering the high volume of complaints of this type. It is bringing down their business. For me, it ruined what would otherwise have been a breathtaking, happy first look at my growing baby. That isnt fair to me or to the little one inside of me. All it would have taken to improve the experience was a tiny bit of courtesy from the front desk, ... at check in, "thanks for being here on time. I want to let you know we are running quite late today." At thirty minutes in, "I do apologize for the wait, let me see how much longer it will be." At one hour, "I am so sorry, this isnt how we operate, we will make sure this doesnt happen in the future." As I was walking out the door, they STILL didnt apologize and I turned around and said to one of the women, "Is this typical? This is how things go here?" and she said, "Oh no, no. Today was an emergency." Haha, good excuse, it took you over an hour to come up with it. Still no, "really sorry about that!" What happened to Southern hospitality?

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K

K Tells It Straight to the Point

Here it is... You would think a pregnant women with a complicated pregnancy who is having a lot of problems & struggles with everything from medications, site infections, medicine pumps in the stomach problems, having hospital stays, Hyperemesis gravidarum etc would BE A TOP CONCERN!....THINK AGAIN!! The staff here is slow has no sense of Fastness/Urgency, my Alere Oncall Nurse even has the WORST TIME GETTING A HOLD OF ANYBODY!! Its always " Leave a voice mail we will get back to you...*insert Spongebob moment of* 3 days later if you are lucky!! they call! If not you go unanswered unreturned... LOST! Then your pump is taken out because of so many problems now you have NO MEDS, No Alere Nurse & You call to TRY to move a appt earlier because of problems they answer & immediately say they have no openings earlier & transfer you to the " so called on call nurse" which is a VOICEMAIL which you will NEVER GET A RETURN CALL!!!! I was in the hospital & my doctors didnt even GRACE WITH THEIR PRESENCE TILL THE 2nd day at 10pm!!! There hours REALLY can we say LACKING!! I know in this day & age people want to work as little as possible & get paid a zillion dollars for the lack of job that they do but EXCUSE ME WE ARE PEOPLE! HUMAN BEINGS WHO RELY ON YOU TO HELP US WHEN WE REALLY NEED IT & YET YOU TREAT US LIKE CRAP!!! IM SORRY IF OUR PROBLEMS MAKE YOU DO A JOB ( If you actually answer or see us) ITS NOT OUR FAULTS THAT WE ARE LIKE THIS YOU THINK WE CHOSE TO BE SICK LIKE THIS!!! SORRY WE ARE NOT A AVERAGE PREGNANT WOMEN WITH NO ISSUES BUT WE WERE NOT DEALT THAT CARD!!! BUT YOU CHOSE THIS PROFESSION SO DO YOUR DARN JOB!!! Think about it what if you were my position, a IV at home, medicine pump in your stomach, sick as a dog trowing up everything from water to air, in & out the hospital, having complications with mediciations needing help feeling helpless & the one person who can help or try is your dr/dr office so you call and leave messages and call call call & no one helps you. They dont give you the time of day... How would that make you feel...LIKE YOU DONT MATTER!!! .......I guess this is only a place who doesnt like to work and only wants super healthy pregnant women who they only have to see a handful of times before they pop out a baby...little work as possible.... I suggest you change your name again to something that states Normal Pregnancys OBGYN

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TI

Tiffany Studgeon

I felt compelled to write a review simply because this recent experience was the last straw. The first time I went to this office the doctor took entirely too long to get to me. However, because she was bubbly and apologized several times for making me wait I let it go. My complaint is with the staff. I tried to make an appointment and the scheduler was rude to say the least. Each time I called, they transferred me to the nurse who does not answer her phone. The nurse called me back when I was unavailable and left a message for me to call her back. She did not answer the phone when I called her back which is understandable since I do not expect her to sit by the phone. I called the front desk two more times with no help before deciding to go to another doctor all together. The receptionist told me that the doctors next available appt was 17 days away. I politely informed her that I couldnt wait that long and I would be finding another doctor. She asked me if I spoke to the nurse and i responded that weve been playing phone tag. She then told me I need to keep my phone on. I replied that Im busy and I can not sit by the phone all day and its fine. She snapped back well she is too. All while Im on the phone shes having a conversation with the other person I spoke to clearly annoyed with the fact that I was calling again. Either way, my point is that each time I called, the person I spoke to was unhelpful, rude and did not take me seriously.

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AM

Amanda Cheek

I have been twice now. The first time was at the recommendation of a friend and after I had just suffered my second miscarriage. I posted the reason for my appointment request (miscarriage) in the patient portal, as well as, I advised both the staff who returned my call to set up the appointment and the nice lady who weighed me and did my vitals. However, that being said, my first negative encounter began with the doctor walking in very bubbly and congratulating us on our pregnancy. I nicely corrected her and advised her that we had just miscarried. Of course, it was nice of her to apologize for her statement, as well as for making us wait almost two hours, because she did not realize I needed an ultrasound and had she known she could have made our wait time shorter, (I will say I was a last minute appointment and they had to fit me in) but who knew she could made our wait time shorter. Personally, I dont understand why she would think having to wait that long in the doctors office would bother me. I mean its not like I wasnt given plenty of time to dwell on my recent loss, or to listen to the doctor retell her anniversary trip to Florida in the hall just outside my door, for what seemed to be an eternity. Maybe, I should apologize to her for not congratulating her on her recent anniversary, or milestone. However, I had just spent my wedding anniversary, with my husband, having a miscarriage.

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