Ocean Pediatric Dental Associates

Reviews 5

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serena teeple

I have been going to Ocean Pediatric Dental for many many years, my oldest son is now 16 years old and I have been going there since he was one years old. They were a smaller practice then. I have noticed over the years that the bigger the practice the harder it is to get an appointment. Now they joined up with Dr. Ernie for braces which I thought in the beginning was very convenient. I had 2 kids in braces at one point. Well, It is very hard to get an appointment with Dr, Ernie if you are working. As soon as my oldest son turned 16 years old they wouldnt see him for dental appointments anymore (he still had braces on) the excuse they gave me was that he didnt fit in the chair anymore, but he was able to fit in the chair when he had an ortho appointment, weird huh. Now my older son got his braces removed I have gone back 2 times for the retainers and one time they didnt fit correctly, the second time the clear ones fit correctly but the metal ones werent ready yet so I had to once again make another appointment, then the snow storm came and they canceled the appointment on me the monday after the storm, when I called to reschedule they didnt have another appointment for 4 weeks, because I couldnt go there until after my job. The lady on the phone was very rude to me. They have many new people working there. The place isnt what it used to be. One time my youngest needed an appointment for a cavity, but because I WORK they didnt have an appointment available for 6 weeks, so I took it, the lady behind the desk told me that I shouldnt wait that long, I told her that I was coming back with my other son in 3 days can the dentist see my youngest then she told me no, so I said then I have no choice but to take that appointment 6 weeks away, she proceeded to let me know that was a very bad idea. I have no idea what she wanted me to do, I do not have the convenience of constantly taking time off work. At this point, if my youngest needs braces he will not be getting them from here I will be going to an out source place. Dont get me wrong, Dr. Ernie is really great with my kids and so are Dr. Elisa and Dr. Insano, that is the only reason I havent left the practice and gone elsewhere. But I just wish that they would have kept the same morals they had when they were a smaller practice. Okay enough of my ranting.

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Tom Finley

I have to start off by saying, Dr. Elisa Velazquez that your front office staff are rude and unprofessional, your front office staff made my wife pay $253.00 before my daughter even sat in the dental chair, then after all said and done, your staff over billed my wife by $57.00 for work that was never done, your staff acknowledged the over billing at the end of my daughters visit and said the correct amount was $196.00 and that they would credit back the $57.00 in a couple of days to my credit card, well it was never done. It was only after, I called and was given the run around by your staff did they finally acknowledged the "OVERSITE" on the return of the $50.00 and not $57.00. The last time I did the math $196.00 minus $253.00 =$57.00, but your staff member became very condescending, when I called her on it. I then asked to speak with the office manger Mary, but I was told that she was off, I left my cell phone number for a return call. I would like to address the unprofessional behavior, while my wife sat in the waiting room, your staff were more concerned with collecting money and what they were going to order for lunch, then the over billing of my credit card. There were past incidents with regards to your office staffs poor demeanor, which they were given the benefit of the doubt. I can confidently say that my wife or I will no longer bring my daughters to Ocean Pediatric Dental Associates.

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Diane Sendecki

We love Ocean Pediatric Dental Associates. My son was 3 when he started going to my dentist, as my dentist told me that was when he should start. Soon after that visit, we found that he had major dental problems and were referred to Ocean Pediatric Dental. My dentist did not tell me that my son should go to a dentist once he got his first tooth. Dr. Elisa told me at our first visit that he needed dental surgery; I agreed that it would be much easier for my son to take care of all the problems at once. I did not want this to be an every week issue which would turn into my son being afraid of going to the dentist. My son went under anesthesia at Community Medical Center at age 4, and the team worked on all his dental problems, as well as saved his front top two teeth. They were worried that they might have needed to be pulled. The Doctors and Staff at Ocean Pediatric Dental have taken wonderful care of my son, who is now 10. We never wait more than a few minutes for our appointments, which we love. Thank you all for you care and dedication to your patients.

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Ellen Raczynski

My 6 year old daughter had dental work at Ocean Pediatric Dental with Dr. Velazquez. We were very apprehensive about having the work done because we didnt want her to develop a fear of going to the dentist. Dr. Velazquez listened to us, addressed our fears, and patiently answered every question we had. She went over all the details and tailored a plan around my daughter. Dr. Velazquez partnered with the anesthesiologist, Dr. Mendia, to have her sedated. The end result turned out beautifully and my daughter has no recollection of the procedure. She was able to have her dental issued corrected and now has a healthy smile and best of all she does not fear the dentist. Also, we have peace of mind knowing that she is in good hands if ever she should need dental work with sedation again in the future. My husband and I highly recommend Dr. Velazquez and the wonderful staff at Ocean Pediatric Dental to any parent whose child is in need of dental work.

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Foxy Homer

The hygienists are wonderful. The office is clean and visually appealing. If you are just going for cleanings and check up, they are fine. However, in a recent visit, I was told that my 2 year old needed 4 fillings. With insurance, the bill was over $700. When I asked questions, the dentist was curt and condescending. I just had a bad feeling. I went to get a second opinion from a less fancy office that was highly recommended. The dentist there looked at the xrays and identified 2 cavities. I then told him what Ocean Pediatric had recommended, and he was dumfounded. My daughter ended up getting two small fillings in one visit and has had no problems since. The total cost was $60. After telling a number of friends about my experience, a number of them had similar experiences. I kept getting feedback that they are "all about the money." Ive never written a bad review before, but this experience was very disturbing.

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