Apria Healthcare

Reviews 7

JE

Jennifer Filut

Apria Healthcare is my disabled fathers oxygen provider. My father was using an old nebulizer because he didnt know how or where to replace the disposable kit he used it for years when he should have replace it after 2 weeks. The doctor sent a script for a nebulizer and the replacement kits after we were promised by Apria that the replacement kits would be automatically be sent to him every two weeks so that would not happen again. Now that they have the script they refuse to do that. I spent two days on the phone being transferred from one department to another being talked down to and dismissed. Told that I could talk to a supervisor only to be transferred to departments that didnt have anything to do with the problem, lied to and basically told if you dont like it take your business elsewhere. If only that were possible. You will never speak to the same person twice after you figure out their insufferable robocalls. Medicare and Humana have teamed up to make this horrible company the only one that can provide oxygen with this insurance with poor service, billing problems, deceptive practices. They are taking advantage of the elderly who really cant change companies. Now I find out that my father will only rent the nebulizer. He could have gone to one of the drug stores that provide medical equipment and purchase it for $60. I cant wait to see how much they will charge for this rental or the supplies. No one could tell me. "Thats not my department" I was told over and over . I could have bought one outright if I had a dollar for every time I was told that by Apria today alone. My father will now be renting a piece of equipment that he wont be able to use after the intial use because he wont be able to get the parts for it. They know it and dont care. I suggested that the person that brings the oxygen bring the replacement parts-answer NOPE. Automatically send what he needs in the mail - NOPE. If you have a choice do NOT chose Apria for any of your Healthcare needs or you will be greatly disappointed.

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KA

Kathy Stumpff

This is one of the worst companies I have ever dealt with. First they talk you into auto ship for supplies every three months which is definitely not needed. Then you call and ask to be taken off auto ship. Then three months later they send you an auto ship. Luckily my credit card expiration date had not been updated in their system! I was told they would take me off auto ship and someone from Apria would call me to tell me how to return the un-ordered supplies. A week later I was called and told I did not have to return the equipment and I would be provided a credit. Then I get a bill for part of the supplies I was told I would get a credit for. It took me 30 minutes and 3 transfers for someone to "submit the credit" but was told I might not be granted the credit. And when I start to get angry I got treated like a child, I asked to talk to a supervisor and was denied that opportunity. And then they finish with, "Thank you for being the best part of Apria." What a joke. I will be looking for another company to supply my CPAP equipment. But of course I will have to pay to ship back the unit I have. I would NEVER recommend this company to anyone. Giving them one star is way too generous. In addition I was asked if I wanted to pay the balance on my bill three times! How about they give me a credit and I will pay the balance I owe first!

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MA

Marilyn Cornell

Do not sign for financial responsibility for equipment!!! Apria talked my husband into a new C-Pap device. Told him he qualified for a new one every five years. Had him sign for financial responsibility just in case the insurance didnt pay, but that wouldnt be a problem as he qualified and had used C-Pap equipment for years. But, there were problems, Medicare did not authorize payment. Apria would not respond to calls, they would not be an advocate for my husband, and would not send in appeals into Medicare. After having another sleep study done, (Doctor said it was totally unnecessary) but we did anyway. Sure, he way more than qualified. Still claims were denied. After 10 months, and numerous stories of why we were not compliant. We finally found out that the sleep study needed to be within six weeks PRIOR to receiving the equipment and that we were responsible for buying the C-Pap. We paid the entire bill and have now gone to another supplier and they submitted a claim that was accepted right away. We cannot return the C-Pap from Apria for a refund as it was considered rental. Unbelievable! I have a stack of papers 3/4 inch thick with my quest to get this paid and qualified. Apria is not responsive to customers and does not return calls!!! Do not sign for financial responsibility with them.

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VA

Vanessa Kendall

If I could give less I would. I work with a doctors office and I have been trying to get my patient together for over a year. They have constantly been giving my patient the run around. I have called corporate and HR left over 12 messages over the past 2 months with no response. They used to try to tell the patient that our office was not giving the paperwork they needed except the patient has been seen in our office 3 times and has seen the paperwork I have sent and the confirmations received. This is the worst company I have had to deal with. I have yet to have any type of response or resolution for my patient. I have had many other issues with other patients as well. Its sickening because due to Medicare I can not have my patient switched over. If anyone has a choice on which DME company you need do NOT choose APRIA!!!! Absolute disgrace.

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AN

Anna Gray

This company should not be in business my journey started on November 11 2016 I broke my foot 3 weeks prior to that date my doctors office sent all the necessary documents for my new knee scooter on November 22 I had to have surgery to repair the bones and put them back together and now I still do not have the equipment needed for me December 9 2016 they have lied to me and my insurance company so do not use this company they are a minus 100 in my opinion

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CA

Cathleen Nixon

The customer service is HORRIBLE!!!!!!!!! tried calling the local office, kept getting the nationwide customer service which you cant understand a word they said. The first office said I could just walk in and they could read it, customer non-service said you have to have an appointment during the hours of 9-4... the hours I work are 8-5... HORRIBLE experience, I will PAY to go to my Drs to have this taken care of instead of dealing with these people!

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JO

John Hampson

The company is difficult to reach. Phone messages are not returned. We have left three messages to the respiratory therapist he has not returned our call (Tom) The method to leave messages is convoluted and difficult. We invested in aa Resmed Mini cpap. We cannot get it together to work and the therapist did not know how to tell us either. This is not the first difficulty we have had with Apria, Columbus. VERY DISAPPOINTED AND FRUSTRATED!

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