Category: | Animal Hospital |
Address: | 2945 NE Sandy Blvd, Portland, OR 97232, USA |
Phone: | +1 503-233-5222 |
Site: | vcahospitals.com |
Rating: | 4.4 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–6PM |
DR
Drew Stevens
In the response to my review below: the owner offered their deepest sympathies and in the same sentence trolled my objective yet negative review hoping to persuade me to change my rating. I will change my rating - from a 2 to a 1 after receiving their deepest sympathies. Poor form Laurelhurst. Laurelhurst should be called a clinic not a hospital. I took my dog here for 9 years. She was a strong and energetic dog to the end. Unfortunately, she met her end before she needed to. For 9 years she came here and was treated kindly. However, we rarely saw the same vet twice. I dont know if it was due to turnover or a lack of a consistent care plan. She was always healthy so I had no cause to know of any deficiency in the services they provide. However, my most recent experiences have been heartbreaking. We had asked about some concerning tumors at her last check up. The vet tried and failed to biopsy them and then dismissed them as likely benign. Now six months later I made the mistake of attributing a one-time vomit, two skipped meals in a week, and lethargy to a combination of her age and eating something at the park. I was worried about her, but we were leaving for a weekend trip so I was planning to take her into the vet upon our return if she was still lethargic. My mistake. While I was out of state, she skipped dinner on Saturday night for the 3rd time in the week and then tried and failed to stand in the morning after breakfast on Sunday. My parents took her to Laurelhurst at my request. The doctor gave CPR when she arrived because her heart rate and respiration had nearly stopped. After her heart rate and breathing had resumed the doctor determined through a sonogram that she had been bleeding from a tumor on her spleen. The doctor was well meaning but lacked the capability, skills, and/or experience to give me a full picture of her condition and said that any treatment would likely prolong her life only for days or weeks. The only suggestion he made was euthanasia and was gravely pessimistic about any options for successful treatment or recovery. I wasnt there, and it was difficult for me to understand to situation. Ultimately, with the strong suggestion by the doctor, I felt compelled to end her life. Since then I have read of many emergency splenectomy surgeries for dogs with similar conditions. Many of these tales end years later after a strong recovery. I have never regretted anything more in my life than not transferring her to veterinary that could have given her a chance. When I am ready to adopt another dog I will research veterinaries thoroughly and choose a veterinary that has the skills, experience, and capability to provide meaningful options for helping animals recover from illnesses especially in an emergency when emotions and time inhibit research. I will also pay much closer attention to symptoms of lethargy and loss of apatite so a condition does not become emergent. I made several mistakes in assuming her symptoms were less severe than they were and that she would be fine until after our trip. But, I feel Laurelhurst made the mistake of telling me that her condition was worse than it may have been -- that is a mistake she cant recover from. The people at this vet are kind and love animals but when you call yourself a hospital that isnt enough. I miss my girl terribly and Im so sad I didnt know enough, or take her to a vet that knew enough, to give her a chance to live joyfully for another 5 or more years.
AD
Adam DeVore
My companion pup was having severe pain due to degeneration in his spine. I freaked out obviously and had never even heard of this place. Im on sad and had almost 100 bucks to my name. Sunday morning and no one is open or, if they are, completely booked. I called and told them the situation and they went out of their way to get me an appointment as soon as I could get there. They treated my dog before discussing payment and really put my family members care first. The medicine he needed was almost 100 and the visit totals were almost the same (urgent care). They were able to get me an online coupon so the visit was free and I could afford the meds. I cant say enough how much they helped me and Grrrrr (Yes, my dog has a bad ass name). Thankfully my boy is recovering fine and I feel I have a secure care provider for one of the best friends Ive ever had. The service and information was outstanding. Also, they have good coffee in the waiting area lol
A
A Private User
I took my dogs here for 5 years and got good care even through some major illnesses. I quit going here recently because I just could not afford the charges anymore. It is $65 to walk through the door and I have never (even with a healthy dog) gotten out the there for less than $200. If you are on a budget at all do not go here. What really spurred me to write this review is my dog was recently hit by a car. He seemed fine, but I thought maybe he is in shock. I took him to Laurelhurst instead of his new vet because I knew it was close and open late. $600 and 30 min to tell me I needed to go Dove Lewis to have the xrays they took looked at by a radiologist and maybe have some more taken. How lame is that. My dog is fine just in a splint for the next 6 weeks.
JA
Jason T. Williams
Not only was the staff was super friendly and knowledgeable, they looked after my cat very gently, and my bill was even cheaper than their original estimate!! No (thats not a joke either). I am new to the area but have found a vet I will be using for all my future pet needs, as well as recommending to everyone.
KR
Krista Robbins
Love these folks so much. I am 100% sure that they have always been really honest with me about my pets actual needs, rather than trying to tell me things that arent wrong, or could be hypothetically wrong as Ive experienced from other vets. I trust them with my pets! Highly recommend.
JE
Jenna Rae
I liked this place.. but Ive had so many bad experiences with the staff being inept (not the vets.. they seem.. ok..) that I just cant go here anymore. Id be scared to leave my pets in their incapable hands.
AL
Alex Bertolucci
They have taken good care of my dog for as long as I have had him. They are a clean vet, where the staff genuinely cares about the animals they take car of. Never had a problem they couldnt solve.
AN
Andrea Richards
Staff was sweet, knowledgeable and informative. My kitten was purring for the vets to give him more treats. They definitely try to keep the animals comfortable.
JA
Janell Watt
I have been going to Laurelhurst for the past 8-ish years, and I have received the best care for my dog throughout this time. I couldnt be more pleased.
A
A Private User
Every member of the staff Ive dealt with have been extremely nice and knowledgeable. I feel my animals have and continue to receive excellent care.
J
J Waugaman
The only AHAA accredited vet in Portland. We take both of our dogs here. All of the doctors and staff are very knowledgeable and caring.
AU
Audrey Haskins
Friendly staff who always answer the phone. Good team of doctors who work together to make sure your animals have the best care.