Apria Healthcare

Reviews 7

KA

Kate Fuller

The worst!!! The techs are good but the manager, customer service & billing are terrible. This is an unethical & immoral company. They refused to take cash or check then made a fraudulent charge on our card. The manager lied to us & our insurance company. Although we had complete insurance coverage, charges were coded incorrectly & denied by our insurance. No use trying to contact Apria to make corrections. It got so bad we starting paying out of pocket & purchasing our own supplies. Our local sleep apnea doctor says she gets nothing but complaints about them. As of Dec 1st, I have different insurance & no longer have to use them.

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BO

Bo Jangles

This company is FRUSTRATING!!! It appears to be the only game in town for my oxygen/ CPAP needs. The out-sourced customer service has individuals with such thick accents Im completely unable to understand what they are saying to me. I had to just hang up because she would not speak slower. I very gently told her I was having a difficult time understanding her--but it didnt matter. Bad customer service.

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TE

Ted Veeman

Very long call waiting. Difficult to reach a live person. One recording sends you to another recording. Frustrating experience and I would categorize this as poor customer service. This is not specific to the Springfield branch. It is an Apria phone system problem. Face to face service in Springfield is excellent.

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JE

Jean Maddux

I called one phone number and a recording told me it was going to be 54 minutes before I could talk to someone. I called another number and was on hold for a long time (no recording telling me how long), I finally hung up. Phone service is terrible. I have questions and can not get a hold of anyone.

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NI

Nita Lose

Hate working with this company. Never have received supplies though filled out forms three times. Have to talk to someone out of the country because jobs are out scorced. Trying to talk to someone right now, been on the phone over 15 minutes waiting.

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MA

Matt Entizne

I GUESS CALLING TO REMIND THEM OVER TEN TIMES TO BRING OUT A LIFE SAVING MASK FOR MY BI-PAP MACHINE IS UNIMPORTANT AND DOESNT PAY ENOUGH. YOU MUST BE IN BUSINESS WITH THE EQUALLY AS TERRIBLE LINCARE.......WOW

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RY

ryan matsell

The customer service agents were very rude on more than one occasion, I guess they know I couldnt go anywhere else due to my insurance. If I could go anywhere else I would, and I mean anywhere!

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