Home Instead Senior Care

Reviews 10

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Susan Richardson

We have been working with Home Instead continuously since the summer of 2010. Caregivers have helped us through 2 1/2 months of hospice care for my mother and since then, evolving levels of care for my father who is still living at home, since my mothers passing. Every attempt has been made to preserve consistency in caregivers and we have developed some priceless long term relationships. My fathers quality of life at home is built on a combination of care given by Home Instead and family members. It has been a very successful partnership and Home Instead caregivers have nutured not only my father, but my family as well. While a consistent schedule is optimal, Home Instead has always been able to respond to unplanned circumstances and changes. Every effort has always been made to send a caregiver who is already familiar with my father. As my fathers needs have changed, Home Instead has always insured that the care plan is promptly updated, often including a personal visit to the home. Our care manager has been particularly responsive to any concerns or evolving needs. She remained personally involved with my mother during her last months and was a wonderful support to us after my mothers passing. Home Instead is well run, well organized but at the same time, sensitive to the realities of caring for a loved one. It is a business with a heart and I heartily recommend you consider Home Instead for your familys needs.

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Jennifer Van Atta

Home Instead caregivers have been the most wonderful, consistent, excellent companions/drivers/caregivers for my 84 year old dad with dementia. They have worked with him from independent living all the way to and into memory care. They continue to walk for miles with him, drive him to the bank to "negotiate" with his bank teller, grab a copy of the Oregonian (never mind that he is unable to read much any more), look at family photos, and adjust their voices so they can be heard by my dad who is unable to use hearing aids. We had tried other companies in the past, but found integrity, honesty, empathy and skills lacking - the most frightening things to lack when youre asking someone to care for your family member. They have stuck with him through times of peace and times of frustration and acting out. Their dementia training shows in their approach to my dad, especially in problem-solving and diversion. I cannot say enough about the comfort and friendship they have brought not only to my dad but to the rest of our family as well. The organization and communication between caregivers/home office/family is always smooth and reliable. Absolutely no reservations about this company and local presence. Highly recommended, without any hesitation. I hope theyre still around when its my turn :)

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Benjamin Cavalcanti

Home Instead has helped our whole family by providing support for an older family member with dementia. The care and companionship they have provided has been sincere and engaging. The practical help they provide with cleaning and other chores has helped the whole family by taking off some of the stress of constant home maintenance. Weve had about 5 or 6 different caregivers during our 2 year experience and they have all been friendly and professional. While they have all been capable, I found that some caregivers fit better than others for our needs. In other words, it may take trying out different caregivers to match up to your ideal. All of my dealings with the administration and caregivers has been professional and organized. When we have needed schedule changes, the staff has kept communication clear and consistent in terms of alerting caregivers, finding alternates, and confirming changes. Caregivers always keep logs of the day and have always been on time. Its not an inexpensive service, but for the support and help they provide it is worth it.

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Emily K

Home Instead is an amazing resource for individuals that are looking for help caring for the elderly in their lives. The team at the NE Sandy Blvd. location in Portland, OR are the best! They really do their best to make you feel like all your needs are taken care of when it comes to you and/or your loved ones in-home care. They can assist with bathing, toileting, dressing/grooming assistance, meal preparation, transportation/errands, and SO much more. They even have a nurse on staff that can help with medication management. The atmosphere at Home Instead is about family and I could not think of anyone else that I would want caring for my loved ones. Go on and give them a call....you will see that this is the easiest decision you can make regarding your loved ones care.

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Marc Hering

I was thoroughly disgusted with their lack of planning or an actual transition process when the caregiver for my mother quit her employment with them. I found out by pure luck even though they knew I had her medical power of attorney. When I called for an explanation it was obvious there was no information and/or transition plan in place - they would simply send another in her place with no explanation to the family (the same family that arranged their employment). Unfortunately, her condition took several steps to the reverse immediately. Interestingly, an email to their home office ombudsman went unanswered, even though the website stated they would respond within 48 hours. I would never recommend Home Instead Senior Care.

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Douglas Blomgren

We found Home Instead to be extremely helpful after my wife had some injuries and we required some assistance. The aides were kind, timely, skilled, and willing to pitch in without being asked. They helped do laundry, house cleaning. Frankly, our floors have never been cleaner and having someone help with laundry during the week eased my weekend chores tremendously. We didnt require food preparation or medication assistance, but Im sure they would have provided it had we asked. To my mind, the hourly rates were reasonable.

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Bill Peters

We are caring for a very frail aunt from over a thousand miles away in Portland OR. In addition to a wonderful neighbor, this team has been working with us for about two years. They are friendly, responsive, and above all, reliable -- reliable -- reliable. While we could have saved money by directly hiring a caregiver, we would not have been able to manage it from the distance without continual worry. Our experience has been, these people will be there, will do a good job, and are responsive to the needs of your loved one.

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Steve Gilliam

Home Instead have been professional, caring, and very helpful in providing care for my father. I am Guardian for my father and have been implementing care for him from a distance as I do not live locally near him. Home Insteads care team have always been proactive with excellent communication in regard to scheduling and my fathers needs. If you are in a position where you are looking for care for someone I would encourage you to reach out to them. Having confidence in Home Insteads level of care has been a blessing.

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Sharon Hudson

I am very appreciative for the staff and services that Home Instead has provided for my Aunt. They have been very quick to respond and have purposed to satisfy the care needs for my Aunt who lives 3,000 miles away from me. Our Representative, Natalie continues to be active and making sure our needs are being met in a timely manner. She is the best! I highly recommend Home Instead to care for your love one. You will have peace of mind! Kind regards, Sharon

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Harold Hartman

I was staying in Portland as a visitor so had no prior experience with the Home Instead office. None the less, they provided excellent care for my wife over four days as I attended a professional conference. There were four different caregivers, all of whom were very dependable, professional and personable. The office also provided effective administrative support. I would recommend this agency for anyone in need of care for an loved one with dementia.

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