Norwin Veterinary Hospital

Reviews 5

MI

Milly Gallik

Wow do I feel like a fool! I’ve used Norwin Veterinary Hospital since moving here over 10 years ago. I find out now that they have been charging more than double the typical retail prices on medications and vaccines! The push on meds has gotten worse over the last couple of years but on this visit I had taken my cat in along with a fecal sample because of signs of parasites. Before the test result is even back the Vet recommends that I buy the Metronidazole , Panacur, Profender de-wormer, a pro biotic, a B-12 shot, diarrhea preventative and a new advanced product from Frontline. Additionally the cat is due for the Rabies and Leukemia booster ($124.50 additional for that visit) and that will have to be done in a two week follow up visit. I squirm and pick and choose because I can’t afford all of this as it is. Out of this entire list, I left with Panacur and Profender for this cat and the other one at home and the bill is $204. I check prices with another vet and online and I discover the typical retail price for these items is less than half of what they have charged me. For instance, they charge $21 for a 3 pack of 2g Panacur, online it’s @12.50, the new Vet charges $10.00. I check with my new vet and am told the annual Rabies vaccine that I’ve been paying $47.50 for is $20. The bottom line is that I could afford anti-diarrheal medicine and the full course of antibiotics if I were not being overcharged. The cats have been undertreated because of these mark-ups. This has happened before and they have looked me straight in the eye all of this time seeing that I can’t afford everything recommended because of what they have marked it up to. I know for a fact that manufacturers provide a list of suggested retail prices as a guideline to Vets. This Vet’s response is that this is a free market enterprise and he has overhead to pay for….electricity, building space, specialty equipment like Sonograms and hospital accreditations to conform to.... My reply is that in a free market enterprise, I would be given a prescription and an opportunity to purchase the medications at a place of my choosing. The direct result of his concept of ‘free market enterprise’ is that my cat goes under treated in order to pay for his credentials or someone else’s sonogram. My hope is that they can find a way to help animals and stay in business, but Im going elsewhere.

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Sean Canova

This place is awful and I will now change my vet due to my last experience... My cat had an a kidney failure and was dying, she was taken to avets on Sunday where we were told a rehydration would hold her over til Tuesday due to Monday being closed for Labor Day. Tuesday morning I call pleading to be seen due to seriousness of the emergency and was told they couldnt see her until the next morning which after repeated attempts she was able to squeeze me in at 2:15. After waiting five hours after I called at 9am with the emergency I was there at 2.15 and got seen ehhh a mere 20 minutes after I arrived.. The vet first goes you should have came in sooner (well take that up with your secretary on the phone) and then my cat had a seizure on the table. They then rush her into the back when a nurse comes back and pops her head in the door "oh do we have permission to do cpr", and me thinking why would she was but yea do it I would like my cat to be saved. Moments later the vet comes back in and hands me the bill after my cat didnt make it and had to be euthanized and then she told me "oh it wouldnt have mattered if you brought her this morning she was already gone". So apparently they are doing cpr on a dead cat and hooking her up to an ecg machine without "asking for permission" and tells me they brought her back 4 times but that was it. After getting the bill we were charged 80 dollars for the cpr and ecg "on a dead cat" Without informing us they would cost us. After protesting the bill the owner and vet were VERY rude about it saying the bills the bills what did you want us to do not do the cpr thats emergency protocol. (Well informing me of the cost woulda been nice). And no clear reason on why I paid anything but for the euthanasia which is was going to be the ultimate outcome no matter what. (And not to mention the owner / surgeon talks to people like their idiots and is completely rude and tried to make a Mercedes / Volkswagen analogy when it comes to affording the bill and saying things like hey we are cheaper than avets, real mature guy?) I will never be returning to this establish ever again. This last visit was such a joke when it comes to supposedly loving animals and not raping people of their money that I had enough.

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A Private User

We had a pug who we had taken to another vet in Murrysville, our pug had bladder stone so they did an operation, all was well for a few weeks then they came back an wanted to do another operation. Dr Bendix was recommended to us so we took her there. Since she had the stones again and was bloated, he kept her over night to extract them naturally he said surgery was not needed. He called a few times through to let us know how she was doing and again at 6am to tell us we can come get her. He put her on a prescription dog food that prevents them from coming back, yes it was more expensive than regular dog food but it was cheaper than surgery after surgery, and she never had bladder stones again. The cost of keeping a pet is not cheap no matter who you go to. I have 2 more pugs and will NEVER take them any place else. The staff there is great and the doctors are to, they love what they do and it shows. To me my pugs are my furry babies and I will do whatever I can to keep them healthy and safe, and entrust them to doctors I trust.

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Kimmie Berson

I cannot say enough good things about Dr. Rodkey at Norwin Vet. She is the most compassionate and caring Vet I have ever had an experience with. The staff is also wonderful there, very caring. I have seen all three Dr.s at this Vet and only wanted to make appointments with Dr. Rodkey. Thank you Dr. Rodkey for taking such good care of my baby girl and getting us through such trying times. I will never forget your thoughtfulness, compassion and caring demeanor toward not only my pet, but also me.

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Chrissy Sechrist

We took our cat to be seen shortly after we rescued her. The vet told us she had allergies because her fur was missing from her belly. In fact it was growing back from when she was spayed. Shouldnt a vet know what that looks like paired with the fact she was so young and figured it out? She then tried to rack up the cost by presenting us with a list of things our cat HAD to have. When I pressed her she admitted that more than half of the things were not vital. Overall, very disappointed.

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