Rossmoyne Animal Emergency Trauma Center

Reviews 3

AF

After dark investigations Gettysburg

I took my 17-year-old Dog to another ER vet in Hagerstown Saturday. she had fluid and an enlarged heart which I believe to be the normal for a 17-year-old Chihuahua. The vet thought we should try and gave her Lasix, and three other meds I took her home, gave her the meds and three hours later she woke me up screaming in pain with her back arched and then she voided. Horrified I looked at their reviews and I found Rossmoyne ER. I gave them all the info from the first ER and now she was experiencing severe pain right before voiding. I believe the diuretic caused her pain. I told her Chichi never screamed. No one heard me. The doctor gave me something to coat her stomach with that cost $125 for 4 ounces of liquid, and gave me canine Zantac which cost $25. The office visit was $250. I came home hoping that the stomach medicine would help thinking maybe the doctor was right but as soon as I gave her the stomach medicine she went to sleep and about 15 minutes later she started to scream and voided again. She fell into a deep sleep and continued to leak urine. I called the office back to get help and they said that I was offered pain meds and why didnt I except them blaming me again and I told them because her stomach was already upset. I also explained in the office to the vet that when she was younger she was put on pain meds and they made her very anxious so I didnt think it would be a good idea and she agreed with me. They said theres nothing they could do unless I came back in. I asked if I would be charged again and They said yes. At this point I had spent close to $1000 from the previous ER and this one in two days and they wanted me to come back again. ALso when I was talking to the vet , she told me I should bring Chichi back to see a cardiologist for $650. Now this is a 17-year-old Chihuahua. Her body was dying and in my confused and heartbroken state, I was depending on someone to guide me in the right direction and just tell me it was her time. But all they were interested in was how many tests they could do and how much money they could make from the tests and from the medicine. The doctor offered an echocardiogram but said she probably couldnt see anything unless she had an active episode so why was she offering this to me? They didnt care about me or even worse they didnt care about Chichi. I held my dog in my arms waiting for my regular vet to open at 8:30 and when I opened my eyes, my baby was dead. She died in my arms. I was soaked with her urine. If only I had seen a doctor who cared and told me it was her time, sedated her and sent me home with her to keep her comfortable, that wouldve been a dignified and much less traumatic way for my Chichi to pass. I blame the doctor I went to prior to this for telling me Chichi could live three more years. They also charged me over $500. So hear me. Im warning you stay away from these places. But if you must go, use your instincts. You know your pet. I lost my baby because of money and inadequate medical care.

KI

Kienan Perry

Friday, August 2th my mother took her dog Onyx to the animal hospital. He is a 14 yr old shitzu. Onyx cant walk, is vomiting, dificating uncontrollably, his ear is bleeding out of the hole and he is having problems breathing. Until yesterday none of this was happening. Concerned about his health my mother took him to the animal hospital her vet recommended, Rossmoyne Animal Emergency Trauma Center. When she got there they checked him in and informed her that it would cost. Also that there would be additional fees depending on what the have to do. She was ok with that. All she wanted was her baby to be helped. She spent an hour in the waiting room, watched others check in and out while waiting to just be seen. Dog ER is a lot like ours, emergency patience are put at the top of the list, understandable. But when you have an animal that looks like he is dying and 3 others walk in afterwards with seemingly nothing wrong with them and they are in and out right before your eyes, something seems wrong. Over an hour later they put him in a room. Things look like he is about to be helped but... 1 hour later they are sitting in a room alone with no one helping them. She became frustrated and after spending 3 hours caring for Onyx she gave up and went home. When she came in there was a packed lot but when she left the lot was empty. Everyone the came before and after her left. Today August 3rd Onyx is back. His condition is worse but one thing is different... Im here to witness. Its already been 3 hours, they put her in a room already but once again no one is seeing Onyx. Im sitting in the waiting room watching and listening to everything but staying quite. So far Ive personally watched 2 dogs go back after Onyx. Also I havent heard the check in nurse inform one person about the fees and cost. As Im typing this one of the dogs just was released and walked out that was brought in after Onyx. I dont know whats happening here but I hope they are in there soon. Its been 2 hours in the examination room and not one person has walked in. Im writing this so you are aware. We live in a world/ country that treats dogs like humans. Imagine if you were waiting in the ER, not able to breath, stand, blood coming out of your ears, defecating on yourself, and you watched 3 other patience walk in with no apparent life threatening symptoms get called back and leave before you are even seen. They walk out you you hear the doctor say, "they are fine." To top this all off, on the other side of the door the staff was heard by my mother and I saying, " She was here yesterday but she was impatient and left. Now shes back." 5 minutes later they walked in. So, 6 hours at the Rossmoyne Animal Emergency Trauma Center and he is finally seen.

EL

Ella Stankiewicz

We brought our three year old dog into Rossmoyne (per suggestion of our vet) after getting a concerning X-Ray. Based on our vets X-Rays, Rossmoyne suggested that we get blood work and an ultrasound. They diagnosed our dog with having multiple masses/tumors in his spleen but that nothing was wrong with any of his other organs. They explained that we had two options and that one of them was to remove the spleen and do a biopsy to determine whether it was cancerous or not. They quoted us between $3000-$6000 for the surgery. Luckily, I remembered that my parent’s dog, Polo, had to have his spleen removed 2 years ago due to a large mass and I remembered that it cost them around $1000. We spoke with my parents & they suggested that we speak with some other places, including Boiling Springs Animal Hospital, where they took Polo. We called Boiling Springs and Dillsburg and both vets suggested that the diagnosis could be wrong due to his young age, but that they couldn’t completely conclude that without being able to physically see our dog. They also mentioned that the cost was more expensive compared to what they would charge. After careful consideration (our dog was in BAD shape), we decided to transfer him to Boiling Springs Animal Hospital. The vet at Boiling Springs came in and immediately determined that our dog had a spleen torsion (twisted spleen) and that the ultrasound could’ve been showing blood clots due to it being twisted. She admitted that it was very rare & that she doesn’t see this type of case often but that it is known to be more common in larger dogs. She explained that we still had to remove his spleen and that his chances were slim due to the nature of the surgery & diagnosis (he could go into shock and bleed out). They quoted us around $1000!! They immediately took him back to surgery & tacked his stomach (so that wouldn’t twist in the future); luckily they were able to remove the spleen, he’s in recovery and doing really well. I can’t completely speak negatively on Rossmoyne’s end. They were very helpful and their staff was SUPER friendly, however, as seen, they are SUPER expensive compared to other local places and made an incorrect diagnosis. Rossmoyne would’ve been able to give us the 24 hour care that we would’ve preferred for our dog (neither Boiling Springs or Dillsburg have that option), but ultimately, we believe we made the better choice in transferring him. The staff at Boiling Springs were very helpful and made sure that he would be alright over night during his recovery. They called us every step of the way to assure us that he was doing well in their care.