Cancer Treatment Centers of America at Eastern Regional Medical Center

Reviews 3

ST

Stan Cohen

You also discriminate against senior citizens by not accepting Medicare Look how your representatives beat around the bush without giving straight answers and try to obtain personal information. Copy of chat which happened tonight. I even had to make up a name just to chat. SHAME: Mona S: Thank you for contacting Cancer Treatment Centers of America. My name is Mona, how may I help you? Me: Do you accept Oxford Freedom Plan Mona S: Were you or a loved one diagnosed with cancer? Me: I just want to know about insurance. Do you accept this plan? Mona S: We would have to verify with the insurance. Is that through the employer? Me: Yes United Healthcare Oxford Freedom plan. Are you in network and do you accept new patients with this insurance plan? Mona S: I can verify the insurance. We would need the Id number as well as customer service number to reach out to. Me: I dont need or want to verify my insurance. Please just state whether or not your facility is accepting new patients with this insurance plan. Mona S: There are many different types of insurance plans. Thats why we reach out to the insurance company. Me: I have provided you with the exact insurance company plan. Mona S: Again we need id number and phone number Me: You are in network or not Mona S: We are out of network with most uhc plans Me: Ok that is a partial answer. Please check Oxford Freedom plan Mona S: id number and phone number is needed Mona S: You can call them also Mona S: to verify Mona S: Hopefully that helps Me: No it is not to determine plan participation. This information is required only to check MY coverage and benefits Mona S: I wish you the best Mona S: God bless you Me: I will be sure to flame you on Facebook and complain to insurance if I find out you are in-network Mona Mona S: God bless you Me: You are inappropriately requesting HIPAA protected information Mona S: Insurance is not Hipaa I;m sorry you are misinformed Mona S: Again you are welcome to reach out to your insurance company Mona S: or we can verify with infromation Mona S: I wish you the best Me: PHI is anything that can identify me to include my name do and insurance number Me: I will now report this as well Mona S: We verify beneifts for all our patients to make sure they are well informed Mona S: I hope you find what you are looking for Mona S: Have a wonderful weekend Mona S: Hope it gets better Me: I am not asking for my benefits just your participation Me: Status with this plan Mona S: As I stated we are out of network Mona S: I have already provided this information Me: No you said out of network with most UHCplans with out stating MY plan Mona S: Yes we are Me: So then THAT is the answer. Not trying to steal my PHI for marketing Mona S: We still verify for each patient and do our due diligence for our patients in case benefits have changed Mona S: Mike have a wonderful night Me: I cant wait to post this conversation on Facebook Mona S. Have a good night Mona S: Again if I offended you I am sorry. Im not sure why you are upset Mona S: I hope you get the help you are looking for Mona S: God bless you Mona S: Take care Mike Collin Mona S: If you need our help in fighting your cancer we will do our very best Mona S: I wish you the best in your fight The agent has ended the chat. Save Chat

MI

michelle lemasney

My husband was age 49 and was diagnosed with pancreatic cancer and had already spread to the liver, and the first hospital gave him 11 months to live so we tried cancer centers and we thought at first we made the best decision I felt like we were in good hands and we had a chance but 6 months later it spread to his spine ,hip and lungs and we were devastated but of course I am not blaming cancer centers for that but when it spread he started getting swelled in his stomach which was making him hard to breathe and so much pain so the first time we found this out they drained him and it took them about an hour and you could see the look of relief in his face ,the doctor added radiation and about 2 weeks later he swelled up again so I took him back to the there on July4th and he begged to be drained and it took them hours which made him weak so he stayed and the doctors said there was nothing more they could do for him while in the hospital about a week later it happened again and this time it took them from 3am when the nurse called it in the nurse said I called them so they will take him early this time well they didnt take him until 4 that afternoon he suffered the entire time he just kept begging to be drained cause it was so hard for him to breathe and the pain it caused he looked like a 9 month pregnant person so the last time they drained him and ended putting a bag in him so it would drain itself and when they sent him back to his room blood started pouring in the bag the doctor on call said they hit something and he bled out and he landed in the intensive care unit that night and he passed away 3 days later .I dont understand why they did not put a bag in to drain it the first time when he was not weak and walked into the hospital but waited until the 3rd time when he suffered so many hours and to weak to a procedure like that done to him .I understand he was going to die but he shouldnt of had to suffer and be in that much pain so many hours for something that took them 45 min to do.

ST

Steve Lewis

I was going to CTCA in Philly because of melanoma cancer within the body. I saw a local Dr here who gave me [5] years to live back in 2009. I saw a commerical for CTCA on TV and contacted them direct and may the trip to the facility. We met with the people, Drs, and accounts payable and were told they could help after reviewing my records. The facility is very clean, and the people are very friendly and I enjoyed working with them. One Issues there is Drs and people turnover. The inconstant facts given to me regarding treatment, insurance payment and follow-up. I was traveling from NC to Pa by car for scans, blood work and a Dr. visit. Good thing is the test are completed the same day, and you see the Dr.. bad thing is the travel time and I was exhausted at the days end. We had an Insurance issue that caused me to stop going and the cost to travel back and forth and find out NO treatment was required every visit, was out of the question. The only reason I was going there was because they wanted all my test done by the same techicians where they said if I did them local they could not be sure the readings would be the same because of the different people involved in the test and readings. After great expense, a lot of my time, the final result was NO treatment and I decided to go to another Dr locally. Well this is what I have learned in 2015, Good news is Im totally clean of the cancer and they said after my first surgery in 2009 I was in remission and CTCA should of said that instead of continuing test and Dr. visits for nothing. Of course when you go there they will tell you your insurance will cover it and you should go ahead and not worry. Beware of this ploy. Because when it is all done the paperwork, trust, and help they are giving you can cost you a lot out of pocket and if you have a caregiver cause a lot of undue stress. I wish anyone good luck with treatment just make sure you check all your options!