Dentex Dental at Liberty Place

Reviews 10

KA

Kate Ginty

Dont go here. Im not really the review type, but I feel pretty strongly about my experience here at Dentex and feel the need to share it. I had multiple issues with billing and incorrect estimates for copays at this office that cost me hundreds of dollars. On more than one occasion, I was either told that a procedure would be covered by my insurance to later have it rejected or had a procedure performed with a several hundred dollar copay that they never told me about. On one occasion, I specifically asked someone who worked at the front desk if the procedure they were planning to do (a bone graft) would be covered by my dental insurance and was told "yeah, you have great insurance." Boy was I surprised when I came back on the day of procedure, had it done and was then asked to pay $480. Simply put, if I had known that the procedure was going to cost $480, I would have gotten a second opinion or decided against it. Fees should be part of the informed consent process. At Dentex Dental they are not. If you do decide to get care at Dentex Dental, I recommend getting your plan of care with costs and copays IN WRITING prior to consenting to having any work done. Ive since moved to a new practice that is transparent when it comes to costs and checks with my dental insurance company to see what is and what is not covered prior to doing procedures and xrays and I am MUCH, much happier. After a very frustrating experience, I cannot recommend this practice to anyone.

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Delvia Berrian

My daughter and I were new patients at this office, my daughter needed to change her initial appointment because of her work schedule. They rescheduled without a doctor in the office which meant she needed another appointment. At my visit I arrived 10 minutes early to complete the new patient forms, and two people came in after I submitted the forms to the receptionist. The two people after me were called back first and my appointment was for 2:40, the gentleman said his appointment was at 3 when he checked in and the lady said 2:50. I became very annoyed at the customer service. I waited for 45 minutes and was not called back. I left without being seen because I did not feel valued as a paying customer, I cancelled my daughters appointment also. This dentist office need to realize they are providing a service and there is such a thing called customer satisfaction. Why schedule appointment if you are going to take people in whatever order you see fit!

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Joanna Siegel

Who knew a visit to the dentist would be so pleasant? The staff are friendly and helpful, the work was professional and efficient, the office is warm and very clean (and, as superficial as this is, not as ugly on the decorating side as most dentist/doctors offices tend to be...which can add to the general painfulness of such visits!). The important thing is that through clear explanations and pointing out all the details visually, I really felt I could trust the dentist, who will be repairing faulty work done by my last dentist. They also work empathetically with customers (even if youre uninsured, like me) to make their services affordable. I highly recommend Dentex (at Liberty Place), and my husband turned me onto it after also having a good experience at the South Philly location. The whole operation seems to be constantly looking for ways to make their business and services better, which is refreshing in any area of life, but especially health.

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Evanique Lindsey

I have to say that when I went to this dentist I went b/c I was having tooth pain that was keeping me up at night. When I went I found out I needed a root canal which they started that very day. The process was not bad at all considering what I had heard about root canals. After each of the procedures I was able to go back to work which was unheard of. After that I got more work done on my mouth which was the result of not going to the dentist regularly like I should have. Each procedure I have had done there is relatively painless and I was able to go back to the office after each procedure. The dentist, hygienists and periodontists there are all super nice and attentive to their patients needs. I am as happy as I can be with this dentist and I recommended it to co-workers and friends. One has already went and she likes them too.

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Danielle Swanner

I saw Dr. Jordan Strott today for the first time today because a month ago another dentist wanted me to get $1000 in dental work done (basically two cleanings a couple of weeks apart, a night guard, and a cavity filling). Dr. Strott told me that my gums are perfectly healthy and I absolutely didnt need another cleaning. She also said that my "cavity" is not an actively decaying spot and can be checked in six months to see if its an issue and that the night guard probably isnt necessary but couldnt hurt. She was extremely helpful, took a lot of extra time to answer my questions, and was honest enough to tell me when the services I requested were unnecessary. I will definitely be going back.

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Ashley Cirillo

Not only is Dentex Dental at Libery Place an extremely clean and nice office, but its the staff that makes Dentex stand out. The front desk staff is exceptionally helpful with scheduling, questions, and insurance info. The dentist and hygienists seem to really care about whats best for their patients. I received excellent care every time Ive visited. They go out of their way to make sure Im comfortable, and they always provide me with helpful homecare tips. Furthermore, compared to a lot of other dental offices in Center City, you get the absolute best value for your dollar. I highly recommend Dentex Dental at Liberty Place, and will be back for my check-up soon!

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Kanu Patel

I found Dentex Dental from the Metro ad and gave them a call. I was looking for new service now that I am retired and needed a new provider. They offered a free consultation and provided pretty good coverage plans. I live in NE Philly but coming to center city was no issue as the office is conveniently located to public transportation. The office and equipment are modern and they have a friendly staff. It was easy to get an appointment. I definitely recommend their services

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Tommy Manson

Honestly the best dentist experience Ive had to date. The hygienists are extremely thorough and professional. After my cleaning/check-up, my teeth looked and felt noticeably cleaner than previous visits to other dentists. Not to mention, the office was very comfortable and tidy. Also, the receptionist at the front desk was extremely knowledgeable and helpful with payment options (which happened to be very affordable). Highly recommended.

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Olena Kalinichenko

Dr. Alexander Zilberman is my favorite ! Thank you, Doc for everything! I got couple surgeries, extractions, implants, crowns.... OMG! EVERYTHING! Doctor always explained clearly step by step all my treatment plan. I have been his patient for almost 4 years already. Dr.Zilberman definitely relieved all my fears, which I had many, he made sure I understood everything, and thanks to the amazing talent ! DOC, YOU ARE THE BEST !

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Sofya Bednov

They were great when I had an emergency. But after that not really. My next appointment got cancelled twice. Both times I scheduled it during my lunch hour and both time they cancelled because the hygienist was there only till 12. The location is great. They gave me a hard time pushing me for something I didnt need. I was thinking to put a crown at this office, but changed my mind and used someone else.

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