WellSpan York Hospital

Reviews 5

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DIANA CASEY

First off Im from out of state visiting in the area for a couple months. Second, I suffer from Complicated Migraines induced paralysis with visual disturbance for over 8 years. In those 8 years I have had a optic nerve hemorrhage, a blown pupil, and 2 TIAs all caused by my condition. I have to see a Neurologist on a regular basis to maintain my health from this condition. That being said I have everything I need medication wise to keep me from having to go to the hospital. Especially since I HATE going to the ER as they have in the past treated individuals with similar conditions very poorly or should I say like a "drug seeker." Well on 08/31/15 at 3:50pm I went to the ER for an abnormally long stretch of pain in addition to a painfully stiff neck, dizziness, nausea, vomiting, weakness, and fatigue for 3 days. None of my med were working nor could I keep any food down. I was becoming dehydrated and more concern by the minute with this unusual episode for me. I explained all of this to the triage nurse but she was very dismissive. She barely even made eye contact with me and seemed incapable of taking a proper set of vitals as she fumbled on what to grab and where to put it. Now, as I patiently waited I observed an overwhelming large number of people come in laughing, EATING, playing on their phones, walking around and in no disdressed what so ever go back as I sat. After FIVE HOURS waiting I finally had my husband inquire on my wait. They said I had 5 MORE people ahead of me. I asked them WHAT did the triage nurse put as my primary complaint? She said, "Headache." So I was not a priority and leveled as low as someone could be leveled. This was despicable. Obviously the triage nurse had no critical thinking skills in order to level patients appropriately, the nurses in back were sitting on their patients to lazy to take new ones, the Drs were taking their sweet time reviewing results and writing orders, and the staff upstairs were doing everything they could to delay receiving new patients. How do I know all this? I was an ER nurse from a level 1 hospital from where I lived. We seen 200-250 a day in our 45 bed ER. NO patient ever waited that long for anything. After being so disgusted by this lack of professionalism I left to take my chances elsewhere rather than having any staff member at THIS hospital put one finger on me.

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Elle Marie

Doctor Erick I Kochert, the MD..? Ugh please... He came right in as he asked questions, I started answering them but with each question he would interrupt me.. so I felt very unheard.. said I just had a urinalysis so wasnt a need for one as I was begging in tears please dont make me walk like this... then said nope go pee again... so felt tearing with every step.... pain was 12 on scale even telling him, he replies sorry your pain management isnt sooner but theres nothing I can do at all even to get you through I dont write scripts here I softly interrupted and said sir Im not here for that but an emergency basis I cannot control my mind blowing pain tonight (being 2 am) he said yeah I know and unfortunately I cant either Ill give you one dose of two things and without even making sure your feeling better enough to rest and be comfortable just discharged me still in between 7-8 pain...... I felt completely like he didnt understand how badly I cant help it I am trying to make it to pain management a few days till N didnt mean to bother you can you please just get me comfortable, he still denied it.... so I just felt worse and left it at that while crying. Nor did he have a very gentile caring or bedside manor... my 8 year old could had been more of a professional than this poor excuse of an MD. I really hope he doesnt treat everyone this way. Thanks N happy holidays doc, btw your welcome for doing nothing having me wait 3 hours to see you and still paying for more of your christmas. :( S.B.

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Diane Serafin

Took my daughter to the ER on Feb. 18th . I am furious as we sat there for 7 hours waiting for the crises counselor to come and talk to her before being admitted. The excuse was a man shot himself in the foot , were busy with emergencies etc..( There were less then 4 people in there when we arrived .) What does that have to do with a counselor in crisis ??? She was suicidal for petes sake. Then she was admitted on the 4th floor for patients with these problems. We go to visit her and she has cuts all over her legs. She was given a razor to shave, (her hands shake badly and she has no control) . Seriously ??? A mental health floor , suicidal patients and here folks , have a razor ? This is a hospital ??? On top of that they couldnt keep her blood sugar under control, always in the upper 300s to 400s , they did everything as they did 20 years ago. Then when discharged they told her to stop taking her short acting insulin and just take the long acting. This must be why her readings were so high , this is what they must have been doing. She has been a diabetic since she was 8 , we know more than the doctors in that hospital but it does no good. I will not take my family there again. Memorial Hospital will be the first place we go. Wellspan got too big for its own good. Too much control over the hiring of incompetent doctors etc.. They deserve NO stars in my books only you cant post without a star.

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Apache Rose

I am giving two stars for the handful of awesome people that made my stay at York bearable---like the woman that cleaned my room daily, the student that was training to draw blood during my stay, etc. Otherwise, the place would get one star and a double salute with a select finger. Why you ask? When I arrived from another facility, I was suffering a great deal. I warned nurses of this condition but I didnt get the necessary consult for over 48 hours. Only then was I able to find some level of relief but it should have happened immediately upon my arrival. Not over two days later. My symptoms showed the issue, I talked about it, the blood work backed me up, and yet, nothing was done. Between that entire mess, some nurses being very rude like there was no possible way I would know the best way to deal with a condition I have had for most of my life and a doctor cursing at me and belittling me, the place felt more like a prison than a place of healing. It was ridiculous. I am generally a very patient and forgiving person but the care I endured here was sub par at best and frankly, I felt trapped in my worst nightmare. I cant believe an amazing nurse from the previous facility recommended the place before I was transferred because she previously worked with the same people.

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Brooke O

We were admitted to the hospital in the Pediatric unit for 48 hour observation while my son had an EEG. The room was dirty and we actually saw "dust bunnies" in other areas of the hospital. Never saw a cleaning person. I was in my bare feet for a short period of time and my feet were black with dirt and dust. Gross and unacceptable for a hospital! My son is 1 and the hospital did not provide diapers or formula for him, as every other hospital has that weve stayed at. The nurses never even changed his diaper. He went all night without a diaper change while I was sleeping because they did not tend to him. The only good thing I can say about he hospital is that they provided my meals so that I didnt have to leave my sons room. Thank God they did, because I would not have felt comfortable leaving him to go get something to eat, as the nurses only came into his room when they had to bring his meds or do his vitals. I will never go back to York hospital, especially to the Pediatric unit. I recommend that you find somewhere else to go, if possible.

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