Jax Vision Care (Downtown Jacksonville Eye Doctor)

Reviews 8

JE

Jeffrey Brown

Here is a recent review from our patient, Lester. Dr. Brown fit me into his schedule almost immediately, on the weekend, for an emergency call. I cant thank him enough for removing some irritating debri from my eye that had lodged itself in there as I drove a Halloween hayride. Dr. Brown has always been thorough and courteous, but the urgency with which he handled my eye emergency really impressed me. Thank You again, Dr. Brown! 100.0% WOULD REFER FRIENDS AND FAMILY TO US 5 stars Jessica H Featured review Dr. Brown is very thorough and has great "bedside manner." The office recently installed technology that allows them to take a very close look at your eyes without dilation, which I find incredibly helpful for midday appointments and returning to work. The staff is fabulous...welcoming, helpful and they have great taste in their glasses selection. I am very happy with the entire office and would recommend them to all! a month ago 5 stars Tellia P Customer since 2014 The staff was courteous and polite. They worked swiftly and in unison. They worked really well with my four year old by making her feel comfortable and at ease. 17 days ago 4 stars Terrell E Customer since 2014 Prompt and courteous staff. It was my first time at Jax Vision care. The optometrist did a thorough job and the prescription for my glass was spot on. I would highly recomend Jax Vision care downtown location. 25 days ago 4 stars Sterling M Customer since 2014 Nice atmosphere, friendly receptionist, cool dr a month ago 5 stars John S Customer since 2013 A very efficient and professional team. The doctors and staff are personable and take pride in the service they provide. a month ago 4 stars Olivia H Customer since 2014 Everyone was nice and we did not have to wait long. a month ago 5 stars Nathaniel S Customer since 2013 Completely satisfied with the doctor and staff @Jax Vision Care. Service was enjoyable and professional. I was waited on in a timely manner, and had a pleasant experience with my exam and new glasses selection. a month ago 5 stars Venessia S Customer since 2012 I love the staff at the downtown location!!!! a month ago 5 stars Sandra P Customer since 2014 This was my first experience with Jax Vision Care, due to using a new vision insurance plan. The staff was extremely friendly helpful and knowledgeable about the insurance coverage. Dr. Brown was super nice. I had a very pleasant experience all around. I would definitely recommend Jax Vision Care yo family and friends. 2 months ago

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CA

catherine contreras

Customer service is awful! Ive called more than three times, have left messages at least three times. I was told the office manager of the Hogan st office would get back to me but nothing. During my last call the answering service couldnt even tell me the office managers name. Alot of covering up problems instead of resolving them. Continued calls and messages left for three weeks now. NO ONE has returned a single call!!! When I do reach a staff member they want me to leave another message. I will make a real complaint... to the Jax Dept of Commerce or the local BBB or better yet to the ADA or the schools that trained the dental assistants and other staff. Everyone has a boss! After a month I still have not heard a word of response...Smh, seems they dont give a $#+& about you after you walk out the door! I finally receive a return call after more than a month only to be told they didnt like my Google posts and they were refusing to do business with me in the future. The office manager made up a lie about me to tell the owners also. Racism is very alive at this office. Ive already contacted the Jacksonville Chamber of Commerce, The BBB and the city itself will get complaints too. All they had to do was return a phone call. Now I will make sure all of Jacksonville knows how minorities and insurance carriers will be immediately charged but mistreated, forgotten about and even lied on to keep up their appearances. If you were thinking about stopping in this office youd be better off, not doing so

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EL

Elijah Phoenix

No bad comment about doctor but workers are incompetent From my personal experience first visit was great getting my glasses they then broke and I ordered a warranty replacement called in two weeks later because I work 7 days a week and dont have much time and they said the shipment would be coming soon called again probably at about a 3-4 weeks later and they Informed me that my glasses frames that I was waiting on are. No longer made so I said why didnt I get a call informing that of course. No reasonable answer. So then I ordered the same frames again in the navy. Blue color only option and took a month to get those frames . All in mean time. Between me calling they told me we will call you before 5 or my computers are down I will call you when they are up so I can tell you if they are here very bad customer service from my experience and will find another place after this incident.

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KI

Kionna D

I would give more stars if I could. But Ive been going to this place for years every since I was 11 an Im 29 now lol. But even dough the location has changed an some of the people are gone they are still #1 in my book. Great staff,wonderful service,calm sitting area,just GREAT. I cant remember my eye doctors name but he has curly hair but he made me feel comfortable an explained everything to me in detail where I could understand plus I felt like he actually listened to me an didnt just brush me off. You guys ROCK!!!!!!! Ps Ill be back soon sat on my glasses by mistake hahahaaaaa

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JO

johnny w

I was recently seen at hogan st office for my annual exam. The staff was very welcoming as soon as I walked through the door. Dr.King Was very friendly and she was very thorough. The young lady Dana that worked me up was very sweet and knowledgeable as well. She was very patient when teaching me how to take my contacts in and out as I am a first time wearer. The optician was helpful in helping me select the perfect frame. Overall it was a great experience and looking forward to my follow up for my contacts in a week and for my new glasses to come in!

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ME

Melinda Meas

I would deff recommend any person to come get their eye exam and glasses or contacts from Jax Vision Care! They were very kind, professional, and welcoming. I was pleased to be seen as soon as I was done with my paperwork, and out the door as soon as I picked out some glasses. Their frames are all nice, which made it difficult for me to choose from. But the ladies up front were very helpful to pick the best that was made for me! Thank you for your service, I will see you next year!

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DA

Dana Luberto

I have been seen by both Dr. Brown and Dr. King and both doctors are very knowledgeable and pleasant. I dont ever feel rushed through my appointment, they take their time to explain everything I want to know. I absolutely love how they have the optomap so I dont have to get dilated and that they are open late most days so if I need to be seen it does not affect my work schedule. The staff is always very friendly! I always recommend this office to friends and family!

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NI

Nicole Luberto

Thank you jax vision care for squeezing my little girl in last minute for an appointment. Dr. Brown and the technician, Dana were very patient with my daughter as she is 4 and was very nervous. The two ladies out front were sweet and made my daughter feel special when she had to leave with the dilation glasses. It was a pleasant experience. I appreciate you all for being so great to my little girl. We will be back.

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