All City Pet Care Veterinary Emergency Hospital

Reviews 8

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Ashley Mccloud

Im writing this review so others can know how my pets were treated here. I have two little, I mean really little dogs. First visit: wellness checks(history & allergies reviewed), vaccines(full dose despite my concern), very expensive. My second visit was prompted b/c Dr Heitman refused to call me back or talk on the phone about trying different antihistamines, so instead of a three minute phone call to discuss things, I came to the office for a $80 charge & 5 minutes of time. While there they wanted to give more vaccines to my littlest dog, but I said no due to his bad reaction from the first-I was told I was breaking the law, but I was just protecting him because his allergies were slightly flaring up at that time (more allergies=larger reaction). They will never know why I didnt let them vaccinate him that day, because no one asked, or called, or checked on them; even the vet tech that day didnt inquired about how the vaccines went or if he had a reaction? To top it off the new dosage of antihistamine was double the safe dose for his weight?! With such small dogs these things are crucial. This was not a complex issue, but could have turned into a very critical situation for my pet. When I have to be the one standing up for what is best for my pet in a vet clinic & any advice requires $; its time to find a new place. I even called the manager Susan to try & resolve this issue and the concerns I had with my pets care. She stated she was listening to my concerns, but I only received canned answers; similar to the responses on here. Additionally she was kind of rude, and uncaring about what had happened. I was just trying to make her aware so these things didnt get missed & happen to anyone elses pet. I said it was negligent to not follow up on my dogs vaccines, or ensuring the correct dose was given; she said "you said negligent, does that mean you are going to sue us, if thats so I cant speak with you anymore, that is what I have been told to do". It was then that I realized she had not heard a word I had said. The only reason my pets wont be returning to All City Pet Care South is because their health didnt come first there.

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Shelley Rae

I have been taking both my cat and dog (both rescues) to see Dr. Heitman for over a year now. Last year, my cat broke her leg and Dr. Heitman worked with us over the course of several months to help her heal. He was patient, provided free follow ups, and was generally concerned about her wellness. He inquires about her every time I bring the dog in too. Both my pets have had strange skin issues, which Dr. Heitman has helped us resolve. He is also very patient with my high-strung pit bull, who is not overly appreciative of vaccinations. Whenever we have an issue, he explains what the problem is or could be, the varying options available to approach the issue, the costs and time involved in each, and which he would recommend. I have never once felt like he, or any of the staff, was "just interested in my money," they genuinely show care and know my individual animals. They always have a separate room ready and waiting for my very enthusiastic dog when we come in, since he doesnt do well just sitting in the waiting room. The entire staff has been friendly and accommodating of both my schedule and my very special animals. I appreciate all their efforts, and would not hesitate to recommend them to anyone.

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Brandi Smit

I just moved to the area, and I had to bring my 12-week old Mini Goldendoodle to the ER and she was admitted. Without knowing any businesses in town, I was nervous to go to someone new. However, I had a very good experience. The vet (Heidi) was very nice, listened to me, and was very caring towards my puppy. She made sure I understood the plan of care, and was not pushy with treatments. They only did the necessary labs and treatment. It was nice that they gave you an estimate of what everything was going to cost before you agreed to everything. The vet techs and receptionists were very helpful and nice as well. The vet tech that discharged us was very thorough. Overall, I highly recommend this place if anybody needs to seek emergency care!

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thowe77

I relocated to Sioux Falls less than a week ago. One of my little ones did not do too well in the move and starting having issues. I needed have her checked, but was not sure where to take her. I spent countless hours reviewing Vet Clinics in the area, including online reviews. All had good and bad. From my research, I decided on All City South. I am beyond glad I did! I was incredibly impressed with how thorough and knowledgeable Dr. Klatt was- even down to checking for any neurological issues/signs. Sam, vet tech, was just as impressive. The entire staff was kind, compassionate and knowledgeable. The affordability of the clinic was also a nice surprise. All City South will definitely be the new Veterinary Clinic for my little fur babies.

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Alycia Brantz-Miller

Not the worst place Ive been but glad I switched to another clinic. Might be better if I had a dog or cat but with a rat, I didnt totally trust their judgement. When my baby began to decline, I tried to call to ask for another option (having only tried 1 medication combination) and was told the only exotic vet was out until Friday and Id just have to wait until then (it was a monday morning). None of the other vets "felt comfortable" with dosing a small animal. It took about 5 minutes with my new vet to have a plan, a new medication combination, and a more hopeful (yet realistic) outlook.

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Josh Doohen

A really great example of what a vet/animal hospital should be like. The staff, Dr. Heitman are really just phenomenal with our dog "Bo". They treat a dog or animal like we would want them to be treated...very gentle, not pushy or forceful. Very genuine and friendly environment where you never feel pushed in or out. I would recommend these guys for any pet need or exam. I would especially recommend this place if youve had a bad experience at another pet hospital/vet and are leery of trying someplace new. This place really is refreshing, love this place! Reasonable prices as well.

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A Private User

Dr Heitman was caring and gentle when he injected the microchip. He took the time to explain everything to us and to look into every symptom that we described. Also, I have never had any trouble getting an appointment quickly like other posters have but yes the prices are little steep. Edit: We brought another very small kitten in to be neutered and microchipped. He was still a little too small for the neutering. Dr. Heitman suggested that we bring him back and have both procedures done at once that way hell be out when hes microchipped. Very gentle, caring vet.

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Samantha Glaser

I had brought my 12 year old Miniature Pinscher Ricky in for his first teeth cleaning and tooth extraction. Dr. Carlson was so wonderful!!! I really cant express the gratitude we have for her helping him. The surgery went really good and Ricky recovered very fast! He is no longer in pain and his breath does not smell!! They tell you the truth and do not recommend things that are not necessary. Prices are the best I have found in town yet!! Very friendly staff EVERYWHERE! I will never bring my dog anywhere else again! Thank you All City Pet Care South!!

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