Animal Care Center of Brentwood

Reviews 8

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Gina Le

This vet was the worst experience I had in my entire life. I just moved to the area and needed to find a good vet for my 3 yorkies and my mothers yorkie. My mother had visited this place prior, so I wanted to give them a try. I boarded all 4 of my yorkies here on a weekend. I asked them to cut the nails of my 2 yorkies during the boarding bc I am scared to cut their nails and make them bleed, so I wanted to leave it to the professionals. I picked up all 4 dogs after my weekend getaway and loaded them into the car after paying for the boarding and nail trimmings (trimmings; which they charge for).. upon loading them into the car, all of sudden I see blood smeared everywhere on my seat and the shift gear, not just a "drop" but blood smeared all over the place.. I examined all 4 dogs and it turns out one of my dogs was bleeding from his foot. I called the vet from the parking lot, as I couldnt run inside bc I had 4 dogs in the car.. the vet tech put me on hold for 5 min and finally when she got on, I told her and asked if she could send out a tech with some wetnaps to wipe down my seats and/or to help me bring the dogs back in. But she told me to just bring in the one dog, leave the other dogs in the car and declined my request for help.. it was more than 90 degrees outside and I was uncomfortable to leave my car engine running with the keys or to leave the dogs in the car in the heat without AC but I had no choice I guess. So I had to leave my keys in the car and take the "one dog" in (even though they had enough staffing to send somebody out to help me). Once inside a man helped "clot" the bleeding. As I was walking out, no one even attempted to apologize for the inconvenience.. NOTHING. I had to ask again for some wetnaps and the guy followed me to the car.. I wiped down my seat and by this time I was already a little frustrated w/ the customer service.. so I made a comment to the guy saying "somebody shouldve "thought" to apologize or offer a refund for the trimming.. if I wanted my dog to bleed I wouldve cut their nails myself". Heres the thing.. its not about "$10".. it was about customer service and morals and the fact that they did nothing to make it right was what made me mad. The mad instead of admitting to their mistakes.. instead argues that they cant help it if the dog bleeds from the trimming.. this made me even more mad. I told him forget about it and I was in my car about to leave, texting my husband what happended, and the mad comes back out with a $20 bill. I roll down my window and he tells me "heres your refund"... I said "no thank you".. I didnt want the money, I just planned on never bringing them back.. HE THEN TOSSES THE MONEY INTO THE CAR THROUGH MY WINDOW OPENING AND IT LANDS ON MY LAP!!!!!! I TOTALLY FLIPPED. How dare he toss money like that at a customer like Im a begger or some kind of dog... NO ONE WITH ANY KIND OF MORALS, EDUCATION, RESPECT WOULD DO SUCH A THING!!! I was SPEECHLESS, I asked for his name and was planning to report him. I am going to report this place to the Better Business Bureau. Whats more baffling is that this GUY ENDED UP BEING THE DOCTOR!!! OMG. I will report a complaint for public records with his licensing # as well. Im an RN and have experience in the medical field.. Im not an idiot.. and I know how to go about ways to report people. They had enough staff to help me but they did not, they did not TRIAGE properly... If I say a dog is bleeding all over my seat they shouldve immediately send someone out to help me... WHAT KIND OF VET, DOCTOR, STAFFING IS THIS PLACE??????

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Joel Hockman

Terrible Vet. Took our Cat in to have her teeth cleaned and they did not monitor her vitals during the procedure and put her into renal failure. We discussed this situation with 2 other Vets and that is exactly what both indicated is the likely cause of her illness. We have been giving her medication for the past few years to keep her from complete kidney failure and now our sweet kitty that we just love so much is almost in complete kidney shut down and we are so heart broken. This Vet doesnt care about the fact that they have done this to our baby and have never admitted to doing anything wrong as they believe they havent. Which is complete BS. I am writing this to warn others that this Vet is not as good as you may be led to believe.

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Carissa Tripp

When I got my puppy, I made sure I did my research for multiple veteranarian offices in my area. I was looking for reasonable prices as well as great quality of care. Animal Care Center of Brentwood has been great all around! Their prices are reasonable and they are very responsive and kind! They always show excitement when they see my puppy coming in with me, which tells me that they care about what they do! They also seem happy to answer the many questions that I have as I want to make sure I am taking good care of my pup!

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Bridget Rewick

I happened to come across the Veterinarian Clinic new to the area. I am so happy to have found them! I have both my cat and dog under their care. There are not high pressure tactics like I have felt in other clinics just good old common sense advise and treatment. I would recommend this clinic to any and all that might be looking for a new Vet or seeking to change! Great staff too! The almost brain dead cat is a great greeter too!

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Debbie Vardell Cicero

I cant say enough good things about Dr. Wayne Sullivan. His calm, gentle demeanor with my pups and myself, is both soothing and reassuring. I wouldnt take my animals anywhere else. He doesnt try to "sell" or scare you into doing unnecessary expensive procedures like so many vets these days. If he recommends something, its because he feels that is what is best for your critter period. I wouldnt consider going anywhere else.

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Shannon Stoner

Drs Wayne Sullivan & Lisa ONeil are consciencious & compassionate vets. I have worked with them in the past & trust their skills immensely. Wayne is a fine surgeon, & Lisa is one of the best cat vets around. Both are very good diagnosticians. They are personable & maintain a good positive atmosphere at their clinic. Staff is courteous, kind & helpful.

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Melissa Matlock

This is the absolute best vet experience my dog and I have ever had. I have a 14 year old Italian Grey Hound, who hates the Vet. She actually got excited when she realized we were going back. They were so good to her and I would recommend them to anyone needing a good place for their animals.

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Leslie Rohrer

I have always had great experiences with Doc. He did a great job on my Vinnys knee surgery years ago. He raved him from having to have a very expensive surgery that I could not have afforded. Hes very skilled and I recommend him!

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