Elite Dentistry

Reviews 5

JO

john lombardi

I must first admit that I do not pay enough attention to my teeth so I do have some issues. I went to Elite to have a crown put on a tooth that was cracked. One my first visit, they took a look, took some x-rays and scheduled me a time to come back. Turns out I needed three crowns. Like I said, not the most dilligent guy when it comes to my teeth. At this first visit, I was also advised that I needed a deep cleaning, but I was assured that the crowns were all I needed on the other teeth. Fast forward to my second appointment. After some drilling I am told that I need a root canal. The dentist then tells me that he missed it on the other visit and he should have known then. Now my first inclination is that this is a classic bait and switch. Get me in the chair, drill a hole in my tooth and what choice do I have. But I gave them the benefit of the doubt and paid the extra $300 plus and endured the root canal. I was told when it was done that I would be uncomfortable for a while, which I was. The discomfort did not go away after a few days and I became a bit concerned, but I was scheduled to go back for the cleaning so I figured I would have it looked at then. When that appointment arrived, I needed to reschedule due to work constraints. The next appointment was a couple of weeks out, but it was on me. I was very clear on that call that I was having some difficulty with biting on the side where I had the crowns and that was my promary concern. They told me I probably only needed my bite adjusted. So I arrived for the rescheduled appointment and remided them when I checked in that I was having issues and wanted that checked out first. Was again told that I probably needed a bite adjustment. Was also told that the cleaning would take three hours. As I had only blocked out that much time in my schedule, I was not sure I wanted to proceed with the cleaning if the adjustment took any time. I do not have unlimited time away from work. Since I have no idea how long a Bite Adjustment takes, I had no reference to base my decisions on. So I got in the chair and they told me the dentist would be there to check me out and then they would get me set up for the cleaning. I told them a third time that I needed to see how the adjustment went before comitting to the cleaning. The dentist came in and I told him what what going on. He opened my mouth, did something with a drill and had me bite on some piece of paper about 10 times between drillings. I had to ask him what he was doing and was told he was adjusting my bite. I was told that it would take some time for this fix to materialize due to ligaments being stretched. It was obvious to me that he was annoyed. So I decided that his beside manner, coupled with the fact that I had not been able to chew on one side of my mouth for some time(part of that was my fault of course), plus the crown/root canal confusion was enough for me. I told him that I was not going to get the cleaning until I was sure that my bite was trouble free. I was then told that he had people waiting for these appointments and that I had ruined a three hour block of his time and that he had to pay his dental tech anyways. I told him that I was in business myself and know who it works but I was not satisfied so I was not going to proceed. He walked away and then tracked me down and told me that "we would end it right now". I interpreted that to mean that I should get out. Since I was not going to move ahead anyway, I wished him luck and walked out. I was amazed at the treatment of course. Very unprofessional in my opinion.

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TO

Todd Bandy

My wife was told by her dentist that she needed a procedure done that would take multiple visits. They asked her to sign a firm quote accepting the procedure and the costs. After her second visit for the procedure the office staff told her their was a misunderstanding and that she would need to bring an additional $600 on her next visit to continue the treatment. When she questioned the additional funds the office lady got very defensive while my wife remained professional and did not create a scene. She was told if she did not continue the treatment she would loose an additional tooth. Knowing we were hooked at that point we still was going to complete the service...then mysteriously the prognosis changed the next day and they now said she was going to have to wait an additional 6 months to let the bone grow when the day before they told her she was good to go...then the next day she received a certified letter that they were withdrawing services for her moving forward. She only spoke with the office lady and the dental assistant...the dental assistant actually called and apologized for the way she was treated. I guess the office lady tried to cover her own butt and ran to the dentist (one none of us have ever seen) and got her kicked out. Be careful of bait and switch....or an office person who has only her own interests at hand...either way now we are out a dentist, money, and possible another tooth in this matter....BEWARE!!!!

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JO

Josh Bond

I highly recommend Elite Dentistry. They are better with children (6 years old) than many of the so called "pediatric" dentists. Believe me, Ive toured the frightening world of pediatric dentists, even walking out of one appointment with my child. No such craziness here. They know how to deal with children. For me, they cleaned my teeth. The hygienist was thorough and gentle. Dr. Schuh went over my treatment options and its nice to be able to see what he sees on the overhead monitor. The fillings and crowns I received were truly pain free. Most discomfort during dental procedures is because they didnt inject close enough to the nerves. Or because they didnt numb the gums before injecting. Dr. Schuh seems to have mastered the anesthesia options. Also worth mentioning is they fabricate the crowns in-house with digital imaging during your visit. So theres no temporary crowns that can come off. And no follow-up visits later when they receive the crown. Its all in-house and thats very nice.

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RI

Rick Pence

Tried to get an appointment with Elite Dentistry for my daughter who is in a lot of pain from her cracked molar. The receptionist flat out said that they couldnt see her and said they couldnt help that my daughter is in pain. She offered no suggestions and there was no compassion at all. I will not be using their services and will discourage anyone from going there from my contacts at the medical center I work.

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JO

John Allan

Unfortunately I got new coverage in January and now the practice is out of network for me which made me very upset. I rave about the office and its entire staff as it was the best dental experience I have ever had!

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