Eyecare Plus - Hendersonville

Reviews 13

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Justin Shepherd

BEWARE!!!! I went here when I first moved to Hendersonville because I was out of contacts and my glasses could have used an update. The staff was nice and friendly and they ran everything through my vision insurance and gave me what my pricing would be. I thought it was a little high, but was in dire need of contacts so I went forward. I paid everything and from what I thought, the account was settled. Apparently not! Next thing I know, I get a call from a debt collector saying that I own them another $70. No bills, no notice, just a debt collector. I have an over 800 credit score so was really concerned about this call. I told the collector to give me her information and I would call her back because I wanted to call Eyecare Plus. I called and spoke to the most apathetic customer service rep ever. He didnt care, had no customer service, nothing. I asked him for an explanation of the bill. He proceeded to tell me that the $70 was for a picture that the doctor took and that it was up to the doctor if they wanted to use it and bill for it. I told him this was never explained or disclosed to me. Furthermore, had I know about this, I would have made the decision to approve or disapprove and had I approved it, I could have paid for it using me Flex Spending Account. Again, he was totally apathetic, didnt care, wasnt willing to help or do anything that seemed like work. I ended up paying it because I didnt want to affect my credit. As another reviewer on here said, its classic Bait and Switch. I wont be going back here again. I would also recommend others to find someone else. By the time all was said and done, this visit ran a total of over $660. BEWARE!!

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Amy Carpio

I would put no stars for the doctor, I believe her name is Dr. Olivia Mesoras. She was blonde, skinny, looked pretty young. She was very unprofessional. First of all she she didnt even look like the doctor with the short dress she wore. I will be honest its okay to wear business clothes and not just scrubs, but she was not. She wore a dress so short you could probably see her panties. Realize thats the first impression. I gave her chance because for all I knew she was a probably a great doctor. I was polite with her when she came to the exam room after I put in my contacts in for the first time in my life. She tells me this completely different plan on how I am going to have the trail contacts. I was told I would have different brands to try over a few weeks and see which brand I like best, but she tells me oh no you got to try each brand and come after a week to get the next one. I cant come back here every weekend I told her. Her response could have been and explaination of her treatment plan, but instead says "you should have planned that before hand." And just leaves. I was in awe of her snappy attitude. I told the receptionist what happened and she apologized, but honestly that doctor needs todo the apologizing. I hope this woman is t like this with everyone . The staff was good. They were very sweet and kind. I would give them 3 stars. I think the prices are high, but what can you expect when you are uninsured in eyecare.

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Monica Barnett

Last year they billed our insurance for contacts we didnt not get through them due to them being almost double in price from somewhere else. When I didnt get reimbursed from our insurance company for buying the contacts drone Sams club is when I found out Eyecare plus put in a claim, the insurance company called them and they said they would reverse the claim it was a mistake. It ended up taking several more calls and o e year for them to finally reverse their "mistake". I did give them the benefit of the doubt but then the same thing happened last month. Its beyond frustrating. We will never go back and only recommend people to stay away.

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Chris Widen

WARNING! I believe this place practices unethical business practices. When you come in they ask for your vision insurance card AND your medical insurance card. When they find out you have Medicare they say they will do additional tests since Medicare pays for it. I came in for an eye exam which was covered by my vision insurance. Then in addition they charged me and Medicare $322 for procedures that they never told me about and I did not even know about or notice. Buyer be aware if you decide to go to this place ! They appear to want to pad your bill so they can charge Medicare!

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Dee Moore

This is the worst, overpriced, eyecare business. Hendersonville location forge incorrect information that I did not state therefore they charge me for a new machine they are not sure works, they do not review history of eyecare, they force attempt to sales high contacts regardless if you tell them your are fine. DO NOT VISIT THE ESTABLISHMENT!! They are not honest, and perform unnecessary test. VISIT another location.

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Junior Garcia

Well I have to say this optometrist is one of the best but be prepared to be here from 2-4 hours just because of the tests before the glasses. Also the glasses can be pricey ranging say 300-700 dollars. Most of the staff are really friendly and nice a few can inpatient but overall not to bad. I think one of my favorite optometrist and Ill will be coming back for a long time.

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Brittany S

Really convenient, easy to make an appointment, and clean. The staff was also very friendly and helpful. Everything is also priced well and can meet any budget. Going to doctors always make me feel anxious but i felt comfortable here as soon as I walked in the door and was greeted by the front desk that made me feel welcomed. I would highly recommend this location!

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Samantha Smith

They were the best. I made an appointment, was seen in a timely manner. Then the lady helping me wrote out how much it would cost itemized, before I ever looked for glasses. On top of that, every employee gave me their help when I asked for an opinion on which pair of glasses looked better on my face. Great service! :)

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Rachel Grayson

I got a new pair of glasses here and was far from pleased. I wore them maybe a total of 5 times before I had to have the lenses replaced twice. They were covered in scratches from using the cloth that I got from them. They were always kept in a case at night. I now have a useless pair of $200 glasses.

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andrea z

They overcharge, charging me two co-pays and bill medical and vision for a typical exam. They state a medical procedure was conducted, but all I experienced was a typical exam. When I called and complained and asked to speak with the Doctor they said theyd bill me for the conversation. Its a racket!

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Kevin Canady

Several terrible experiences with their front office. Weve seen enough to realize its a pattern. Although the optometrist is good, the office has So many issues, Im taking my family elsewhere in 2017.

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Valerie Rockwell

I love this place got me and both my kids in at the same time. Walked me through the whole process. Everyone was very friendly. Cant wait to see my kids in the new glasses they picked out.

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Arebbia Holder-Graham

Stated my son looked like a girl in glasses that were picked out. Extremely rude. They lost 8 patients for a terrible job and manager did not seem to mind.

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