Illinois Eye Institute

Reviews 11

TH

Thomas Simmons

I dont typically write reviews, let alone negative ones, but Ive been very frustrated with my treatment here, namely at the Cornea Center. I have a rare form of astigmatism called karatoconus, which basically makes it very difficult to see at night. I first went to the Cornea Center for evaluation and was given special contact lenses, which were very helpful in correcting the glare I normally get in the evening. These contact lenses are expensive. A years supply costs close to $1,000 (four pair for a year, each pair costing something like $300). But given their ability to help me see, I was happy to pay for them. I would continue to be happy to pay for them if I didnt have so many issues with obtaining them. Last time I went to visit was to have a new set of lenses be evaluated to ensure they were good for me. If they were, theyd order a years supply. I went in, there were problems with the left contact lens, so I was informed by Dr. Reeder that theyd order a new pair with the corrected left and a new right, so theyd both expire at the same time. When I went to pick up the new pair, they only provided me with a left one, and told me they did not see an order for a new right one. When I tried calling, explaining that by giving me only a new left one Id basically be paying $300 for a pair of contact lenses that would only be effective as a pair for half of their normal shelf life (three months), they told me theyd get back to me. When I called again, they told me theyd speak with Dr. Reeder and theyd get back to me. Several months have passed, and I have not been contacted. I guess whats especially disappointing about this poor customer service is that there are limited treatment options for my condition. Most ophthalmologists in the city do not provide these contacts or specialize in karatoconus. And the one place that does does not even put in the effort to engage with a patient who would gladly use their services, but also turns down an opportunity to study a disease that has not been fully evaluated, and still has much more research to be implemented down the road. For now, I wear my glasses, I avoid driving in the evening, and cant make out much of anything unless its directly in front of me, due to glare. It seems unfortunate that Ive been offered a solution, but no one at this clinic seems interested in actually helping me obtain it.

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JA

Jasmine Reames

I was happy with the exams my children and I received, but when it came time to pick up our glasses, I was not notified that they were ready. I was expecting a phone call since I was told that was the procedure after purchasing four pairs of glasses. I had to check up on them myself only to find out my eyewear had been waiting for me. If you have to purchase prescription eye wear you obviously need them as soon as possible. The 2nd to last time I called I had to leave a message to be called back. Needless to say I never received that call back. When I complained it was obvious the person on the other end of the line could care less. She even cutting me off mid sentence to give an excuse for not receiving a phone call or post card about my order. Notification by post card was never an option that was explained to me. The person spending their money. Dont be sorry, do better and learn some phone etiquette.

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Sheila Wesonga

I have had annual exams for nearly 40 years. This was absolutely the best all around vision exam that I have ever experienced. Professionalism front start to finish, literally, from the time I secured an appointment until the day I collected my glasses. A teaching institution with a wonderful decor. They offer programs for financial assistance and share information about ways to improve your vision. The eyes are too important to take chances. Stop going to the local strip mall or other shopping areas for your eye exam. Go to the specialist that Knows and have Studied the eye. The Illinois Eye Institute, the eye is their business and from now on they have my business.

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SA

Sara Barron

Lost almost 1,500 in this institute , I have my cornea messed up , went to get the contacts , because they help me see better , they told me I had to pay $700 upfront if not they wont send my order in , so I did .the contacts took like a month to get here, when I got em they were not to ght for me they change them like 2 more times . I went again on Tuesday only to find out this contacts are too tight , so is not safe for me to wear them . And they told me the warranty is expired already so I would have to pay 700$ again . I think is not fair that they cant get the measurements right .

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Nelly Martinez

I Had a great experience here my nurse was very helpful, informative, quick but at the same time carefully did her job. The doctor was straight forward, informative, and asked me more then once if I had any questions which i loved that she did because I like to reiderate what she and I had already went over just so I had everything clear. I been to plenty of eye doctor offices and none of them have been as helpful, thourough, or even as nice as the nurses and doctors here at the Illinois Eye Institute... I will defenitly be going back

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sierra vaughn

I booked an appointment for today and when I went to my appointment I was told I didnt have one because it wasnt in their system. I had to travel an hour just to get their and basically tell me I didnt have an appointment and they asked what was the ladys name I talked to. I didnt know now I have to remember every women I make an appointment with....... This is unacceptable and I wonder who was actually seen in place of me!!!!!!!!

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Guadalupe D

I was there yesterday Doctor visit was fine with my special needs son except my appt was at 2 the lady at desk was not warm at all from doctors reception area after doctor time at pediatrics they sent us to order glasses a tall guy called us the expierience was far from pleasant must be new as they directed him to the wrong places to pick glasses for my special needs son really worst experience ever get organized.

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LA

LA Bendas

Everyone from reception to checkout was extrememly pleasant and professional. The exam was the most thorough Ive had in my life. Plan to be there about three hours and be prepared for moderate (though not excessive) time in the waiting room.

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Ken Lee

This institute does not care for veterans, they choose to not accept the veterans choice program which is the insurance program for veterans. It a sad day when you can go to war and come home for it to mean nothing.

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BY

Byron buckley

I had my eye exam on June 16th 2015...Today is October 16th 2015 and my glasses are still not ready. They were paid for months ago and they continue to tell me to be patient...Somebody needs to be fired.

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LaTeashea Young

Went to the urgent care this morning and didnt wait at all! Everyone was so kind from the receptionist, doctor, student, and pharmacy staff!! I was so scared and the doctor was absolutely LOVELY!

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