Andes Straley Veterinary Hospital
| Category: | Veterinarian |
| Address: | 3407 Memorial Blvd, Kingsport, TN 37664, USA |
| Phone: | +1 423-378-4443 |
| Site: | andesstraleyvet.com |
| Rating: | 4 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–3PM Closed |
Location
Photos 24
Reviews 16
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skylar Chapman
I have always boarded my dogs at Andes-Straley. The facility is wonderful and the "clinical staff" have always gone above and beyond to take great care of my dogs. After vacationing out of the country we returned to pick up our animals on a Saturday. I have boarded my dogs with Andes- Straley 4 times now and I am more than aware that payment is due at the time of service. In fact the sign sits to the left of the desk as you walk in. However, when we came to pick up our dogs on a Saturday the credit card machines were down and we were told that we would be sent a statement for the charges that were incurred. My fiance and I to be honest did not realize until sometime in August that we had never received a statement!! I called to update our address (our demographics were never read back to us to update) and finally received the statement in the mail. I called today to ask Andes- Straley if I could split my payments up into two. You see I had to euthanize my pug yesterday after kidney failure and pancreatitis so I was hoping that there would be a way that I could have the complete bill paid in a total of THREE WEEKS. Holly decided that it would be of her best benefit to berate me for making such a request. Citing that she did not have a payment plan on file so I needed to pay in full by October 1st. I asked her if I could simply split the payments up. People we are talking about ONE PAYMENT OF 140.00 AND A SECOND PAYMENT OF 140.00 and some change. I was asking for three weeks after having to put my dog down. And she responded as follows- When told that my dog was put down-- There was no Im Sorry/ There was no kind words/ NO EMOTION/NOT A THING. When advised that I wanted to work out a payment because of unforseen circumstances- I was told that what I had offered was simply not good enough. When educating her on how much we love Andes- Straley as a boarding facility and how we use them each year for vacation- I was told that we had only used them 4 TIMES. (I take one vacation a year mind you) She then scoffed as if we were not patrons of Andes-Straley. Even when I was made to feel like a LOW LIFE for not having paid DUE TO DEMOGRAPHICS NOT BEING UPDATED. While also being made to feel like I was somehow DODGING the situation at hand. Having referenced each time that I had used them and PAID ON THE SAME DAY FOR BOARDING! With this first SATURDAY pick up being the first instance of us being UNABLE TO PAY DUE TO DOWNED CREDIT CARD MACHINES! I WAS STILL SPOKEN TO LIKE I WAS AN INGRATE! I am a manager of a Family Practice office and have worked many years in different collections capacities. I would NEVER speak to someone the way that I was spoken to today. NEVER. Im not sure what Hollys title is within this organization, but she has done Andes-Straley a great injustice today. You will receive your 280.00 Holly and lose someone who spoke very highly of this Veterinary Hospital. I sincerely hope that you check your attitude at the door next time and learn to be a real leader.
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Savannah Lewis
As one of the only vet clinics that accepts exotic animals, the staff at Andes-Straley goes above and beyond to accommodate our rat care needs. Our 2 year old rat had a huge mass (and a small one) surgically removed last week and I could not be more pleased with their work. It wasnt easy leaving her there, but the doctor and technician really made me feel better about it. They will always be our vet of choice!
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bahamut glave
We take our 4 adult dobermans (and one pound puppy) there for all our needs. Our puppies get their dewclaws, tails, ears, and shots there. Over the years our dogs have had emergency surgery, C-sections, X-rays, and preventative maintenance there, all done to my satisfaction. Hollie runs a tight office and the Dr.s are always knowledgeable and helpful. Dale - Owner - VonStrakovich Dobermans
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Donna Williams
I have had two dogs start as puppies, great care & immunizations. I have boarded there as well and could not ask for better service! The staff is always helpful, informative and kind. In the past I used the same vet for 15+ years, so it was a huge deal for me to change (moved from Jonesborough to Kingsport). I highly recommend Andes Straley!
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Tina L
Staff there is vey rude, I was treated and made to feel like crap. One staff member kept asking me can you afford this? that is none of her business when I had 2 kids there begging me not to let their dog die. I would not recommend this place to anyone unless your rich, look the part and act the part if you know what I mean.
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Lisa Nishizaka
I called for an estimate. They take care credit, but for the same services (cat check up and shots) Im getting done at another vet, they cost $50 more. The other vet Im going to, it costs less and still takes care credit. Shop around.
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Achromaticdj
They tried to up-sell my wife and became very rude when we declined. Real short blonde girl was working the front desk. Will be going elsewhere next time.
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karen seymore
Grooming dept does superb job! Brittany is the best and always does great job. I feel very comfortable and trust leaving my babies in their care!
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Lauren Brooks
Best vet office! Friendly staff and knowledgeable doctors that take their time with the patients. Welcoming environment. Worth every penny!
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Sara Light
We took advantage of the $10rabies clinic. They didnt waste our time for sure. We were in and out and rabies protected in under 10 minutes!
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Debbie Starnes
Dr. Andes is fantastic as a veterinarian and person. He takes his time and ensures the highest quality of care and services for your pet.
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Jim Littlejohn
We and our four fur babies love the care they receive.The staff is professional, knowledgeable, and nice.
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David King
Great staff Really cares about your pet and you. Has wild animal and bird certificates.
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Travis Miller
Excellent vet care . Friendly staff . And they treat your fur babies like there own
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Linda Jo Quinn
Professional, caring and skilled. My Scotts give them five stars.
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Melissa Kozakowski
Professional & Friendly
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