Charlotte Street Animal Hospital

Reviews 5

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Treacy Yarborough

I have taken my dogs to charlotte street for the last few years. My female Airedale developed Cushings disease, lost most of her hair, callus moles all over her body, lethargic. I googled Cushings because a vet tech friend from Virginia who came to visit suggested it might possibly be Cushings. My dog had 14 of 21 symptoms suggested on google. When I talked to the doctors they told me it was not Cushings that the blood tests so far didnt show that diagnosis. They only wanted to do more and more expensive tests. I went to Swannanoa valley animal hospital for a 2nd opinion. When Dr. Sharp walked into the room he immediately said out loud that Ruby had Cushings disease. After a couple of inexpensive tests($150.00 including the visit) she tested positive for Cushings. I was told by the doctors at Charlotte street that the test were difficult and inconclusive, by the way the test consisted of collecting urine and leaving my dog at the vets office for 8 hours for blood draws ever 2 hours to check levels of cortisol(not difficult). The worst part is my guilt from my dog feeling so bad for so long, all the while not getting a 2nd opinion, and watching her getting worse and being told by Charlotte street that we needed to do more tests, skin biopsies, ultra sound, and more blood tests. Once Dr. Sharp started her on the correct medication within a couple of weeks she was feeling better, and in a couple of months her hair was coming back. She is back to her happy, loving, beautiful healthy self after @ 6 months on the medication. Charlotte Street You should listen to your patients concerns and stop going after the dollar. I know you have a beautiful building and hoards of employees to pay for, but the patients need to be your priority. Not a good experience and definitely would not recommend charlotte street after my experience!

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Nolan Hurt

Once again, and for the final time, Charlotte Street Animal Hospital has charged me double from what they quoted at the start of the visit. Apparently, 2 cotton swabs in the ears automatically doubles your bill. So just to be clear, the exam fee only covers the vet taking temperature, looking into the eyes and the ears, and heartbeat. Thats it, nothing else. Then the vet tried to send me home with a $50 bottle of ear drops. I asked the vet if there was a cheaper option and she offered to make a homemade solution for $25. I then asked her if their online pharmacy offered anything else. She hesitated and said "probably not". Turns out they had a $9 bottle that, according to the description, treats the exact symptoms my dog was displaying. Listen, I understand that petcare isnt cheap but its the principle here. The past two visits have resulted in over 100% increases from what I was originally quoted. They do not make you aware that anything other than temp, heartbeat, eyes & ears costs additional dollars. Last year they sent a postcard showing that my dog was due for 2 shots/vacinations. Upon exam completion, as the vet was leaving, I asked about the shots. The vet proceeds to tell me that it was a system error and the postcard info was incorrect - then they charged me for the check-up! The only reason I scheduled the exam in the first place was to make sure my pet was up to date on her shots. WOW!!! Looking back, I gave them benefit of the doubt witht the postcard, but now, after another gouged visit, I firmly believe that Im not the only customer that has experienced similar situations. If you have a pet in need of care/maintenance, please consider visiting one of the many other vets in the AVL area. Also, if youve had a similar experience with CCAH, please let others know. Thanks!

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Ran Mub

Great experience even from before we walked through the doors. The vet techs were very helpful over the phone. Dr. Peters took her time with us. Had a roller coaster ride of an experience with the emergency vet and different vets were recommending different things. Dr. Peters took into account our needs as my pet does not do well with being pulled around with repeated vet visits and did not push any endless diagnostics on us. They didnt drag my pet to the back to weigh him or check his temperature or whatever else(hate that). He was with me at all times and the vet visit went surprisingly well. Hes sleeping it off now. We left with clear instructions and peace of mind. While Dr. Peters was great and met the needs of my pet, an emergency visit led Dr. Amber to carry on as our vet. While compassionate, she was too controlling over the prognosis of my pet which was extremely frustrating. When asked for a new Rx of oxygen, she responded with a prescription for 1 tank (5-10 hours worth) and was not in clinic the rest of the week, responding that if we needed more I should bring him in even though she knew and noted it would be fatal to bring him in. This hands on approach is probably valued by some, but I think its of greater value to be adaptable to what your patients needs and abilities are. I dont blame her for my pets death, but I didnt care for her practice at the end of his life - especially after having a vet that better met our needs and was willling to let go of her reigns a little bit when that was what best suited her patient.

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Melissa Capps

I trusted my vet Mary Peters. My beloved Lucy Love was having joint pain and Mary recommended a series of shots. Not even a week later after her first shot, she was dead (after being extremely sick the entire day). The staff was entirely insensitive to my situation. While she was sick, they locked her in cage "well get to her when we can" and wouldnt even allow me to stay and comfort her. I did a lot of scientific research on the legitimacy of her prognosis and found a lot of issues regarding her decision to treat my animal with this procedure. Losing Lucy that day was one of the traumatic experiences of my life, which will haunt me forever. I have nothing but horrible feeling about this situation. I do not consider Mary Peters to be a legit vet. Not to mention the staff totally supported her on the situation, was extremely rude and wouldnt even hear me out or read the scientific journals I printed that negated the legitimacy of using this medication given under Lucys circumstances. Mary and Charlotte St. Animal Hospital robbed me of Lucys life. I try not to hold things like this, but it when it comes to my fur babies, I find immense difficulty. If you care about your fury friend, do not take your animal here. Plus, they are expensive.

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Hannah Choueke

If you want a collection of people who love and take care of your pet as if it was your own, look no further. This amazing group of vet techs and doctors are knowledgable animal lovers who go above and beyond. Theyre in keeping with the price of other vet offices as well. I have two puppies, one of which is currently being spayed. One of the vet techs Jackie sent a video of my dog in recovery to put my mind at ease. Theyve called me multiple times today to update me on the progress of the surgery. Reception is also awesome, they get back to you within hours of calling if it goes to voicemail. Weve seen multiple doctors there (all fantastic), currently Dr. Amber fits in with our schedule, and she is totally incredible. She will usually talk to us for 10-15 minutes about our individual pets, their personalities and give us great tips, going above and beyond the call of duty. I believe she has like 9 dogs lol Im writing such a long review because my pets are hands down the most important thing to me, and this office is by far the best vet clinic Ive ever seen.

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